Functional manager Work, Jobs in Liverpool, Msy (with Salaries)

Senior Customer Experience Manager
Kingswell Optical Studio —Liverpool
- £3,800 - £5,500 a month
- Full-time
- Management
- English
- Analysis skills
Quick apply
Commercial Finance Manager
Mowgli Chambers —Liverpool
- £65,000 - £75,000 a year
- Full-time
- School
- Annual leave
Quick apply
10d
Client Development Manager
Sykes Holiday Cottages —Chester
- Up to £50,000 a year
- Full-time
- Sales
- Business development
- Travel
Quick apply
4d
Senior Quality Manager
Orbia —Runcorn
- Management
- Analysis skills
- Continuous improvement
2d
Area Manager
Amazon UK Services Ltd. —Liverpool
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
4d
Events Assistant
Liverpool City Council —Liverpool
- £27,254 - £31,022 a year
- Employee assistance programme
4d
Scientist / Senior Scientist – Polymer Formulation & Product Development
PlantSea Ltd —St. Asaph
- £40,000 - £50,000 a year
- Full-time
- Doctoral degree
- Laboratory experience
- Master's degree
- Free parking
Quick apply
1d
Team Manager (Speciality)
Weightmans —Liverpool
- Full-time
- Team management
- Leadership
- Communication skills
Regional Manager
Matalan —Liverpool
- Full-time
- Analysis skills
- Leadership
- Communication skills
Quick apply
3d
Lead Delivery Manager - DCX
The Very Group —Liverpool
- Full-time
- Hybrid work
- Agile
- Leadership
- Employee discount
Quick apply
Sr. Product Manager
Omnicell —Warrington
- £90,000 - £105,000 a year
- Master's degree
- Analysis skills
- Bachelor's degree
4d
Product Manager – Credit Card Partnerships
Lloyds Banking Group —Chester
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Organisational skills
- Financial services
4d
Executive, Partnership Operations
Liverpool Football Club —Liverpool
- Full-time
- No degree
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
11d
Production Manager
Dover Precision Components —Ellesmere Port
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Management
NPD Technologist
The Village Bakery (Wrexham) Ltd —Wrexham
- £31,227.30 a year
- Full-time
- Computer literacy
- Maintenance
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
9d
Global Category Lead - Professional Services (m/w/x)
CSL Seqirus —Liverpool
- Full-time
- English
- Bachelor's degree
- Travel
5d
Head of Digital Activation
Dechra Pharmaceuticals PLC —Northwich
- £85,000 - £92,000 a year
- Analysis skills
- Travel
- Employee assistance programme
5d
Senior Manager - Engineering
Convatec —Deeside
- Full-time
- Management
- Engineering
- Maintenance
8d
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Shift Manager (AM Shift)
Group 55 —Chorley
- £35,000 a year
- Full-time
- ERP systems
- Continuous improvement
- Free parking
Quick apply
9d

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functional manager jobs near liverpool, msy

Senior Customer Experience Manager

Kingswell Optical Studio
Liverpool

Quick apply

Job details

Permanent | Full-time
£3,800 - £5,500 a month

Qualifications

Management
English
Analysis skills
Presentation skills
Leadership
Communication skills

Full job description

About the Role

At Kingswell Optical Studio, exceptional customer care is at the heart of everything we do. As we continue to expand our presence across the UK optical retail sector, we are seeking an experiencedSenior Customer Experience Manager to lead the development of customer-centric strategies that strengthen loyalty, improve service standards, and enhance every stage of the customer journey.

This is a senior leadership opportunity for a professional who thrives on creating meaningful customer experiences, empowering teams, and driving measurable improvements through data-driven decision-making. You will collaborate with operational leaders, retail teams, and support departments to ensure our customers consistently receive outstanding service.

Why Join Kingswell Optical Studio?

Customer-First Culture:
We believe exceptional service is the foundation of a successful business. Your ideas and initiatives will directly influence how we engage with customers and improve their experience.

Leadership Impact:
You will play a key role in shaping service standards, customer retention strategies, and operational excellence across the organization.

Professional Development:
We support continuous learning through leadership training, industry conferences, and development programs designed to help senior professionals advance their careers.

Collaborative Environment:
Work alongside experienced leaders who value innovation, accountability, and a commitment to excellence.

Key Responsibilities

Customer Experience Strategy

Develop and implement customer experience initiatives that improve satisfaction, loyalty, and retention.
Establish measurable service standards and performance indicators across customer-facing teams.
Identify opportunities to enhance the customer journey through process improvements and service innovation.

Team Leadership

Lead, coach, and mentor customer service supervisors and support teams.
Foster a culture of accountability, professionalism, and continuous improvement.
Conduct performance reviews and create development plans for team members.

Operational Excellence

Monitor customer feedback, complaints, and service metrics to identify trends and improvement opportunities.
Collaborate with retail and operations teams to streamline customer-facing processes.
Ensure customer concerns are resolved efficiently and professionally.

Data and Performance Analysis

Analyze customer satisfaction surveys, retention metrics, and service performance data.
Produce regular reports and recommendations for senior management.
Use customer insights to guide strategic business decisions.

Stakeholder Collaboration

Partner with department leaders to align customer experience objectives with broader business goals.
Present performance updates, improvement initiatives, and customer insights to executive leadership.
Act as the voice of the customer across the organization.

What We Are Looking For

Experience

Minimum of 7 years of experience in customer experience, customer success, retail operations, or service management.
At least 3 years in a senior leadership or management position.

Leadership Skills

Proven ability to lead high-performing teams and manage multiple priorities in a fast-paced environment.
Strong coaching, mentoring, and people-development capabilities.

Analytical Ability

Experience using customer satisfaction metrics, performance dashboards, and reporting tools to drive improvements.
Strong problem-solving and decision-making skills.

Communication

Excellent written and verbal communication skills.
Comfortable presenting to senior stakeholders and influencing cross-functional teams.

Mindset

Customer-focused, proactive, and results-oriented.
Passionate about delivering exceptional service while balancing operational efficiency and business objectives.

Pay: £3,800.00-£5,500.00 per month

Work Location: In person

Quick apply

Refine Your Search

functional manager jobs in liverpool, msy

Senior Customer Experience Manager

Commercial Finance Manager

Client Development Manager

Senior Quality Manager

Area Manager

Events Assistant

Scientist / Senior Scientist – Polymer Formulation & Product Development

Team Manager (Speciality)

Regional Manager

Lead Delivery Manager - DCX

Sr. Product Manager

Product Manager – Credit Card Partnerships

Executive, Partnership Operations

Production Manager

NPD Technologist

Global Category Lead - Professional Services (m/w/x)

Head of Digital Activation

Senior Manager - Engineering

Customer Service Manager

Shift Manager (AM Shift)

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