Senior client specialist Work, Jobs in Liverpool, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
4d
Business Analyst – Consumer Duty
Projentum —Liverpool
- £550 a day
Senior Caseworker Co-Ordinator
Active 8 Support Services —Liverpool
- £25,000 - £30,000 a year
- Temporary
- In-person
Quick apply
Contracts Coordinator
Cheshire Wellness —Neston
- £30,000 - £50,000 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
- Free parking
Quick apply
Business Development Manager
Fix Facilities Management —Wirral
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Driving
Quick apply
9d
Risk Advisory Services - Assistant Manager
BDO —Liverpool
- Full-time
- Leadership
- Communication skills
2d
Business Acceptance Assistant
Hill Dickinson LLP —Liverpool
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Managing Director - Facilities Management
Mercury Hampton Ltd —Liverpool
- £90,000 - £100,000 a year
- Call to connect
- Leadership
Quick apply
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Post Completion Assistant
PLS Solicitors —Liverpool
- Up to £27,000 a year
- Full-time
- Work from home
- Employee assistance programme
UK Sales Manager
COLAS ROADS UK —Warrington
- £70,000 - £85,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
9d
CBT Therapist
Mersey Care NHS Foundation Trust —Prescot
- £49,387 - £56,515 a year
- Part-time
- Communication skills
11d
Data Operations Manager
WorkNest People —Chester
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Java
Senior Performance Creative Strategist
Velstar —Liverpool
- Hybrid work
- AI
- Communication skills
Quick apply
10d
Payroll Senior
RSM UK —Liverpool
- Full-time
- Hybrid work
- Communication skills
Director of Digital Media
RedMark Digital Solutions Ltd —Liverpool
- £74,384.63 - £98,729.56 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Strategic Partnerships Account Executive
HSB —Birkenhead
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Account Executive
HSB —Birkenhead
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Employment Partner Glasgow
Weightmans —Liverpool
- Business development
11d
Implementation Project Consultant
Bank of America —Chester
- Full-time
- Project management
- Travel
- Financial services
- Employee assistance programme
8d

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senior client specialist jobs near liverpool, msy

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
4 days ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

senior client specialist jobs in liverpool, msy

Head of Customer Experience

Business Analyst – Consumer Duty

Senior Caseworker Co-Ordinator

Contracts Coordinator

Business Development Manager

Risk Advisory Services - Assistant Manager

Business Acceptance Assistant

Managing Director - Facilities Management

Partnership Director

Post Completion Assistant

UK Sales Manager

CBT Therapist

Data Operations Manager

Senior Performance Creative Strategist

Payroll Senior

Director of Digital Media

Strategic Partnerships Account Executive

Account Executive

Employment Partner Glasgow

Implementation Project Consultant

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