Senior care manager Work, Jobs in Liverpool (with Salaries)

Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Adult Care Registered Manager
NF Care Group LTD —Liverpool
- £55,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Sick pay
Quick apply
Senior Customer Experience Manager
Kingswell Optical Studio —Liverpool
- £3,800 - £5,500 a month
- Full-time
- Management
- English
- Analysis skills
Quick apply
14d
Responsible Individual
Chroma Care —Widnes
- £60,000 a year
- Management
- Supervising experience
- In-person
- Referral programme
Quick apply
Care Manager
Orchard Healthcare Group —Thornton
- From £50,000 a year
- Full-time
- Care plans
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Registered Manager
Reside Support Limited —Chester
- £40,000 - £50,000 a year
- Full-time
- In-person
- Leadership
Quick apply
Care Manager
Orchard Care Homes —Thornton
- £50,000 a year
- Full-time
- Care plans
- Leadership
- Communication skills
- Employee assistance programme
Service Manager
Voyage Care —Norris Green
- £34,000 a year
- In-person
- Leadership
- Employee discount
Third Party Relationship & Operational Excellence Manager – Pre Litigation Credit Hire Team
Bond Turner —Liverpool
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
2d
Registered Manager - Secure Children's Home
Nugent —St Helens
- £54,725.67 - £61,390.82 a year
- Full-time
- Management
- In-person
- Annual leave
- Employee discount
Quick apply
Property Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Travel
Quick apply
11d
Senior Expansion Manager UK
Fastned —Liverpool
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- IT
3d
Registered Manager
Nila Care Services —Chester
- Up to £70,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Employee assistance programme
Quick apply
14d
Operations Manager
Bean —Liverpool
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Travel
- Employee discount
Quick apply
9h
Registered Children's Home Manager
Arbour Healthcare Group —Liverpool
- From £60,000 a year
- Weekend availability
- Microsoft Powerpoint
- Childcare
- Supervising experience
- Free parking
- Store discount
Quick apply
10d
Senior Support Worker - Liverpool
Keys Group —Liverpool
- £14.45 - £15.05 an hour
- Part-time
- English
- Care plans
- Communication skills
- Annual leave
- Referral programme
Quick apply
House Manager
Prospera Group —Chorley
- £50,000 - £55,000 a year
- Full-time
- Management
- Care experience
- Leadership
- Free parking
- Paid training
Quick apply
1h
Service Leader Level 2
Community Integrated Care —Woolton
- £31,847 - £33,482 a year
- Full-time
- Driving
- Leadership
Quick apply
3d
Business Development Manager – Complex Care
Apollo Home Healthcare —St Helens
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Driving
Senior Care Assistant (Days)
Sandstone Care Group —Burscough
- £15.03 an hour
- Day shift
- Microsoft Outlook
- Supervising experience
- Leadership
- Employee discount
- Referral programme

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senior care manager jobs near liverpool

Senior Customer Service Manager

TeamGround Global Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£47,125.88 - £65,542.21 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Company pension
Free fitness classes

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About the Role:
Liverpool is a city built on connection, communication, and strong service culture—and at TeamGround Global Solutions Ltd, we bring that same energy into customer experience operations. We support fast-growing businesses by delivering structured, high-quality customer service solutions that feel personal, responsive, and reliable. We believe customer service is not just a support function—it is a core driver of business success.

We are looking for a Senior Customer Service Manager who can take full ownership of our customer operations function in Liverpool. This is not a routine management role—you will define service standards, lead performance strategy, and shape how our teams deliver exceptional customer experiences. You will act as the bridge between leadership, frontline teams, and customers, ensuring every interaction meets a high standard of quality and efficiency.

Why Work With Us?

The Environment:
We operate in a modern, professional workspace in Liverpool’s business district, designed for collaboration, focus, and performance. We value structure, clarity, and a supportive working culture where leaders are empowered to make real decisions.

Leadership Ownership:
You will have full responsibility for customer service performance and team leadership from day one. We trust senior managers to lead, not just supervise.

Operational Excellence Focus:
We care about doing things properly. You will have the tools and autonomy to build processes, improve KPIs, and shape customer experience strategy.

Growth Opportunity:
This role is designed for progression. Successful candidates can move into Head of Operations or Director-level positions as the company expands.

Key Responsibilities:

Customer Operations Leadership:
Oversee all customer service activity, ensuring consistent quality, efficiency, and professionalism across the team.

Performance & KPI Management:
Track, analyse, and improve key performance indicators such as response time, resolution rate, and customer satisfaction.

Team Leadership & Development:
Lead, coach, and support customer service staff. Conduct performance reviews and build a strong, accountable team culture.

Process Improvement:
Identify inefficiencies in workflows and implement scalable improvements to enhance service delivery.

Escalation Management:
Act as the final point of escalation for complex customer issues, ensuring timely and effective resolution.

Stakeholder Communication:
Work closely with internal teams and leadership to align customer service operations with business goals.

What We Are Looking For:

Experience:
5+ years in customer service, contact centre, or customer operations roles, including at least 2+ years in a senior or managerial position.

Leadership Ability:
Proven experience managing teams, improving performance, and driving accountability in a structured environment.

Operational Mindset:
Strong understanding of KPIs, service delivery frameworks, and process optimisation.

Communication Skills:
Clear, confident communicator who can handle escalations and present performance insights to leadership.

Problem-Solving Approach:
Ability to remain calm under pressure and make practical, data-informed decisions.

Mindset:
You are structured, proactive, and focused on building systems that scale—not just managing day-to-day tasks.

Pay: £47,125.88-£65,542.21 per year

Benefits:

Company pension
Employee mentoring programme
Flexitime
Free fitness classes
Health & wellbeing programme

Work Location: Hybrid remote in Liverpool L3

Quick apply

Refine Your Search

senior care manager jobs in liverpool

Senior Customer Service Manager

Adult Care Registered Manager

Senior Customer Experience Manager

Responsible Individual

Care Manager

Registered Manager

Care Manager

Service Manager

Third Party Relationship & Operational Excellence Manager – Pre Litigation Credit Hire Team

Registered Manager - Secure Children's Home

Property Manager

Senior Expansion Manager UK

Registered Manager

Operations Manager

Registered Children's Home Manager

Senior Support Worker - Liverpool

House Manager

Service Leader Level 2

Business Development Manager – Complex Care

Senior Care Assistant (Days)

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