Full time Work, Jobs in Locks Heath (with Salaries)

Customer Service Assistant
Regency Living —Fareham
- £25,500 - £28,000 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
13d
Entry Level Sales Executive *All Training Provided*
Kynex —Fareham
- £26,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
Warehouse Technician
Kinetico UK Ltd —Southampton
- £29,000 - £30,000 a year
- Full-time
- Assembly
- Continuous improvement
- Quality control
- Health & wellbeing programme
- Life insurance
Quick apply
Police Compound Administrator
Ravenscroft Motor Co Ltd —Southampton
- £13 - £14 an hour
- Full-time
- Maths
- Data entry
- Front desk
Quick apply
Warehouse Picker and Packer
Life Couriers UK Limited —Gosport
- £26,312 a year
- Full-time
- Heavy lifting
- Warehouse experience
- In-person
- Free parking
- Employee discount
Quick apply
Branch Assistant
Fortus UK —Fareham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Warehouse experience
Quick apply
5d
Food prep assistant
Hungry Monsters Ltd. —Fareham
- From £12.71 an hour
- Full-time
- Assembly
- In-person
Quick apply
1d
Customer Service Specialist
Carsa Limited —Southampton
- Up to £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
Warehouse Operative Ambient/ Frozen
Cavendish Ships Stores LTD —Fareham
- £27,700 - £28,400 a year
- Overtime
- Heavy lifting
- Forklift
- Warehouse experience
- Free parking
Quick apply
1d
Lettings Administrator
Tully and Co —Portsmouth
- Up to £26,450 a year
- Full-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
Vehicle Presentation Coordinator
Richmond Motor Group —Fareham
- £30,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
8d
Sales & Systems Administrator
Owtons Butchers —Southampton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
Quick apply
Order Picker
A G Parfett & Sons Ltd —Southampton
- £12.74 an hour
- Full-time
- Heavy lifting
- Forklift
- Warehouse experience
- Free parking
- Profit sharing
Quick apply
Support Worker
Achieve together —Fareham
- £12.80 - £12.90 an hour
- Part-time
- Employee discount
Quick apply
Receptionist/Administration Assistant
Woodwards Ltd —Gosport
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Accounting
- Front desk
Quick apply
2d
In-Store Team Member
Papa John's —Southampton
- Part-time
- Hospitality
- Customer service
- Cleaning
Quick apply
Office Administrator/Receptionist
Admiral Tapes Ltd —Southampton
- £21,157.50 a year
- Full-time
- Microsoft Office
- Accounting
- Organisational skills
- Free parking
Quick apply
2d
Operational Support Officer
Office for National Statistics —Fareham
- £28,138 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Presentation skills
14d
Roof and Gutter Cleaner
Ben's Gutters Commercial Ltd —Southampton
- £800 - £1,200 a week
- Full-time
- Cleaning
Quick apply
Office Administrator
Pure Human Resources —Southampton
- Up to £28,000 a year
- Full-time
- Administrative experience
- Human resources
- Organisational skills
- Free parking
- Annual leave

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Customer Service Assistant

Regency Living -
Fareham

Quick apply

Job details

Permanent | Full-time
£25,500 - £28,000 a year
13 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Company events
Life insurance
Sick pay
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Customer service
Computer literacy
Case record updates
English
Complaint handling
Data entry
Customer interaction
Phone etiquette
Communication skills

Full job description

Job Summary

Join our dynamic team as a Customer Care Assistant and become the friendly, proactive voice that supports our valued homeowners! In this energetic role, you will be the first point of contact, providing exceptional service and ensuring every homeowner feels heard, valued, and satisfied. Your enthusiasm and problem-solving skills will help foster positive relationships, resolve enquiries efficiently, and contribute to a welcoming environment.

Duties

To deliver a high standard of customer service by managing queries from homeowners (typically received in writing and via telephone) ensuring those queries are followed through to resolution.
To be proactive in ensuring homeowners are kept up to date with the progress of their query, complaint or question.
To resolve issues raised by homeowners promptly by identifying solutions or escalating complex cases appropriately.
To provide clear, accurate information to homeowners on policies, procedures, rules and regulations
To prepare clear, articulate, homeowner-friendly communications, notices, e-mails and letters.
To record all interactions with homeowners on the internal CRM system, maintaining accurate, GDPR-compliant records.
To support the Customer Care Manager with Resident Association meetings including the tracking and monitoring of action points, feeding back as appropriate.
To manage homeowner snagging issues by recording, prioritising and coordinating repairs with manufacturers and contractors keeping our homeowners updated throughout.
To conduct courtesy calls with new homeowners and assess customer satisfaction.
To liaise with manufacturers, contractors and suppliers to coordinate aftersales works in accordance with service level agreements.
To maintain accurate records in relation to statutory review notices for pitch fee requests and receipts, monitoring which homeowners have paid and which have not
To identify disputed reviews and escalate appropriately
To prepare and maintain documentation to support first-tier tribunal (Property Chamber) applications
To maintain accurate records of all homeowner correspondence in relation to pitch fees, disputes, payment status and tribunal actions.
To monitor key deadlines and ensure records are readily available for audit, legal proceedings and regulartory compliance.

Qualifications

Excellent communication skills with a friendly and professional demeanor
Ability to build positive, respectful relationships with homeowners and deliver a professional but empathetic service
Strong written and verbal communication skills with a confidential and professional telephone manner
Good computer literacy and familiarity with customer service software or CRM systems preferred
Previous experience in customer service
A positive attitude, enthusiasm for helping others, and a team-oriented mindset

This role is perfect for motivated individuals eager to develop their interpersonal skills while contributing to a positive customer experience. We value diversity and are committed to creating an inclusive environment where everyone can thrive. Join us today and be part of a vibrant team dedicated to excellence in customer care!

Pay: £25,500.00-£28,000.00 per year

Benefits:

Company events
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Application question(s):

Please note: this role is 100% office based (Monday to Friday) - please confirm your understanding before proceeding to submit your application.

Work Location: In person

Quick apply

Refine Your Search

full time jobs in locks heath

Customer Service Assistant

Entry Level Sales Executive All Training Provided

Warehouse Technician

Police Compound Administrator

Warehouse Picker and Packer

Branch Assistant

Food prep assistant

Customer Service Specialist

Warehouse Operative Ambient/ Frozen

Lettings Administrator

Vehicle Presentation Coordinator

Sales & Systems Administrator

Order Picker

Support Worker

Receptionist/Administration Assistant

In-Store Team Member

Office Administrator/Receptionist

Operational Support Officer

Roof and Gutter Cleaner

Office Administrator

I want to receive the latest job alerts for full time in locks heath

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