"airline" safety Work, Jobs in London, Eng (with Salaries)

Airside Service Performance Manager
Red Handling UK —Gatwick Airport
- £42,000 - £47,000 a year
- Weekend availability
- English
- Analysis skills
- Driving
- Free parking
- Sick pay
Quick apply
7d
Human Capital Associate – UK & EUR
Malaysia Airlines —London
- Administrative experience
- Bachelor's degree
- Human resources
Airport Control Coordinator
Heathrow —London
- Full-time
- Windows
- Communication skills
- Annual leave
2h
Senior Cargo Customer Service Agent - LHR
Qatar Airways —London
- Sales
- Customer service
- English
Associate Director Health & Safety
London Stansted Airport —London
- Communication skills
- Free parking
- Employee discount
9d
Aircraft Dispatcher/Turnaround Coordinator (With Widebody Experience) - Full Time
Red Handling UK —Gatwick Airport
- £17.05 an hour
- Full-time
- English
- IT
- In-person
Quick apply
7d
Quality Manager
London City Airport —London
- £59,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
10d
Transport Allocator
gategroup —London
- £23.05 an hour
- Full-time
- Management
- English
- Microsoft Office
- Free parking
Quick apply
5d
Flight Crew Manager
British Airways —London
- Weekend availability
- Management
- Microsoft Office
- Bachelor's degree
10d
Compliance, Ramp Training Manager
ABM —London
- Weekend availability
- Microsoft Office
- Leadership
- Communication skills
Airport Transport Supervisor
Exsportise Summer Schools —St. Pancras International Station
- £13.85 an hour
- Organisational skills
- Leadership
- Communication skills
- Annual leave
Electronic Flight Bag Administrator
British Airways —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
3d
Ground Operation Support
JMC Aviation —London
- Temporary
Senior Freight Forwarder
DSV —London
- Full-time
- IT
- Communication skills
- Annual leave
Airside Loader
gategroup —Barking
- £14.03 an hour
- Overtime
- Free parking
- Annual leave
Quick apply
Station Manager - Heathrow Airport - T4
Swissport International AG —London
- Full-time
- Management
- Organisational skills
- Leadership
3d
Training Officer
Menzies Aviation —Hounslow
- Full-time
2d
Customer Service Agent - PART TIME - Heathrow Airport
Swissport International AG —London
- £14.62 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Employee assistance programme
1d
Ramp/Baggage Agent
Cobalt Ground Solutions —Heathrow
- £32,000 a year
- Overtime
- English
- Analysis skills
- Driving
- Free parking
Quick apply
Health & Safety Coordinator - Night
DO & CO —Hounslow
- Weekend availability
- Microsoft Office
- Analysis skills
- Organisational skills
- Referral programme
Quick apply

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Airside Service Performance Manager

Red Handling UK -
Gatwick Airport

Quick apply

Job details

Full-time
£42,000 - £47,000 a year
7 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Driving Licence
English
Analysis skills
Driving
Leadership
Communication skills

Full job description

As a Service Performance Manager, you will be the accountable shift leader for all airside operations, including Ramp, Baggage, Aircraft Presentation, and Aircraft Turnaround Coordination.

You will ensure safe, efficient, and high-quality service delivery to Red Handling UK’s airline partners while leading a multi-functional team. This role replaces previous Duty Officer and Manager structures and is designed to drive operational excellence, cost efficiency, and team accountability.

Due to the nature of airport operations, you must be available to work across all shift patterns if required, including:

Days and nights
Weekends
Bank holidays and religious festivals

This ensures transparency, as operational requirements may change over time.

Key Responsibilities

Operational Leadership

Oversee all day-to-day airside operations including ramp handling, baggage services, aircraft presentation, and turnaround coordination.
Ensure safe and compliant operations in line with airport regulations and airline requirements.
Proactively manage shift planning and resource allocation to meet operational demands and control costs.
Monitor and manage worked hours, ensuring adherence to budgeted hours and KPI targets.
Lead incident response and delay management, ensuring accurate reporting and corrective actions are implemented.
Maintain and enforce SOPs, LOPs, and company policies across all airside departments.
Complete daily audits for all airline operations to ensure compliance and service standards are met.
Act as a flexible resource to fill coverage needs.
Perform and oversee GSE checks to ensure safety and operational readiness.
Maintain the GSE portal and ensure all inspections are completed and documented in accordance with regulatory and company standard

Performance & Cost Management

Drive performance against airline and company KPIs including turnaround times, safety metrics, and service quality.
Identify inefficiencies and implement cost-saving initiatives without compromising service standards.
Analyse operational data and collaborate with leadership to improve processes and reduce delays.

Team Leadership & Accountability

Lead, coach, and develop a diverse airside team across multiple departments.
Conduct performance reviews, manage absence, and lead full disciplinary procedures and investigations.
Foster a culture of accountability, recognition, and continuous improvement.
Deliver team briefings and ensure alignment with operational goals and safety standards.

Stakeholder Engagement

Represent Red Handling UK in meetings with airline clients, airport authorities, and third-party service providers.
Build and maintain strong working relationships to ensure collaborative and efficient service delivery.
Communicate operational updates, incidents, and service recovery actions clearly and professionally.

Administrative Support

Complete shift handovers and ensure all incidents, delays, and deviations are logged in the company reporting system before the end of shift.
Support Admin and Payroll teams when and if required.
Additional tasks may be assigned outside this job description within reasonable expectations.

Person Specification Essential

Minimum 3–5 years’ experience in a leadership role within airport ground handling.
Proven ability to manage multi-departmental airside operations.
Strong understanding of ramp, baggage, and turnaround procedures.
Experience in managing disciplinary processes and investigations.
Excellent communication and stakeholder management skills.
Financial awareness and ability to manage resources within budget.
Flexible and adaptable to shift work, including nights and weekends.
Fluent in English (written and spoken).
Must pass Criminal Record and Airside Security checks.
Must hold manual driving licence

Desirable

Experience in business continuity, incident, and crisis management.
Familiarity with airport systems and operational planning tools.
Analytical skills related to process improvement and value chain systems.

Job Type: Full-time

Pay: £42,000.00-£47,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Experience:

finance and budget: 1 year (required)
Leadership within airport ground handling: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

"airline" safety jobs in london, eng

Airside Service Performance Manager

Human Capital Associate – UK & EUR

Airport Control Coordinator

Senior Cargo Customer Service Agent - LHR

Associate Director Health & Safety

Aircraft Dispatcher/Turnaround Coordinator (With Widebody Experience) - Full Time

Quality Manager

Transport Allocator

Flight Crew Manager

Compliance, Ramp Training Manager

Airport Transport Supervisor

Electronic Flight Bag Administrator

Ground Operation Support

Senior Freight Forwarder

Airside Loader

Station Manager - Heathrow Airport - T4

Training Officer

Customer Service Agent - PART TIME - Heathrow Airport

Ramp/Baggage Agent

Health & Safety Coordinator - Night

I want to receive the latest job alerts for "airline" safety in london, eng

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