/ team leader Work, Jobs in London, Eng (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Front of House Team Leader
atis —London
- £14.50 an hour
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
11d
Security Team Leader
The Keyholding Company —London
- £16.90 an hour
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Team Leader
Change Grow Live —Newham
- £36,101.10 - £38,114.53 a year
- Management
- Annual leave
- Employee discount
6d
Part Time Team Leader
Rhythm Kitchen —London
- £13.50 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
- Employee discount
Quick apply
7d
Retail Team Leader
Warner Bros. Discovery —London
- £16.80 an hour
- Weekend availability
- Leadership
- Communication skills
- Employee discount
Team Leader (Full Time)
Globe Court Care Home —London
- £13.50 an hour
- Full-time
- In-person
- Care plans
- Leadership
- Free parking
Quick apply
13d
Customer Service Team Leader
Provide Care Solutions LTD —Greenford
- £43,000 a year
- Full-time
8d
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Team Leader
Home Bargains —London
- £32,032 - £35,032 a year
- Part-time
- Supervising experience
- Store discount
- Annual leave
Quick apply
10d
Reception Team Lead
Portico Corporate Reception Management —London
- £38,136 a year
- Full-time
- Customer service
- Annual leave
- Life insurance
Quick apply
Hospitality Team Leader, Wembley Stadium
Delaware North —Wembley
- Weekend availability
- English
- No degree
- IT
- Flexible schedule
Team Leader
Gail's —London
- £13.80 - £14.60 an hour
- Full-time
- Leadership
- Employee assistance programme
- Referral programme
Careers Lead
Bacon's College —London
- Part-time
- School
2d
Team Leader
Flying Tiger Copenhagen —Westfield Stratford City
- Leadership
- Communication skills
Team Leader- Residential Childrens Home
Equipped 4 life 16 + —London
- £15.00 - £18.50 an hour
- Weekend availability
- Childcare
- Supervising experience
- Working with children
Quick apply
Team Leader
Silver Birch Care Holdings —Barnet
- £17.10 an hour
- Weekend availability
- Childcare
- Driving
- Employee assistance programme
- Referral programme
Housing First Team Leader
St Mungo's —London
- £38,480 - £41,977 a year
9d
IPS Team Leader
Sovereign & Bale —London
- £40,505 - £49,527 a year
- Full-time
- Management
- Business development
- Travel
Quick apply
9d
Gardener Team Leader
E-Gardens —Hampstead
- £18.50 - £20.00 an hour
- Full-time
- Team management
- Power tools
- Hand tools
Quick apply
7d

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/ team leader jobs near london, eng

Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

/ team leader jobs in london, eng

Customer Experience Team Leader

Front of House Team Leader

Security Team Leader

Team Leader

Part Time Team Leader

Retail Team Leader

Team Leader (Full Time)

Customer Service Team Leader

Office Team Leader

Team Leader

Reception Team Lead

Hospitality Team Leader, Wembley Stadium

Team Leader

Careers Lead

Team Leader

Team Leader- Residential Childrens Home

Team Leader

Housing First Team Leader

IPS Team Leader

Gardener Team Leader

I want to receive the latest job alerts for / team leader in london, eng

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