Building services Work, Jobs in London, Eng (with Salaries)

Customer Services Representative
AXO Student Living —New Cross
- £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Contract Support
Ethos Facilities Limited —Westminster
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
11d
Housing Officer
Everystory —London
- Up to £26,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
- Work from home
Quick apply
8d
Concierge Officer
Pinnacle Group —Battersea
- £28,000 - £29,000 a year
- Full-time
- English
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Building Services Manager
Kier Group —London
- Full-time
- Travel
- Contracts
- Communication skills
Facilities Coordinator
NAB-Jones Lang LaSalle Services —London
- Full-time
- In-person
Quick apply
8d
Partnerships Associate
Juno —London
- £28,000 a year
- Full-time
Quick apply
Front of House & Office Coordinator
Saturn Fintech Ltd —London
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Customer service
- Travel
- Annual leave
- Gym membership
Quick apply
Cleaning - Cleaning Site Manager
BidvestNoonan —London
- £17.94 an hour
- Full-time
- Customer service
- English
- Supervising experience
Quick apply
8d
Barista
Drop-in —Richmond
- £13.85 an hour
- Full-time
- Serving
- Hospitality
- In-person
Quick apply
12d
Customer Service Advisor
SwiftSwitch —London
- Up to £25,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Gym membership
Quick apply
Student Accommodation Maintenance Scheduler
Zebra Students —London
- £35,000 a year
- Full-time
- Management
- Maintenance
- Supervising experience
Quick apply
5d
Administration Assistant
University College London Hospitals NHS Foundation Trust —London
- £31,554 - £33,270 a year
- Full-time
5d
Sales Advisor - Full Time
Big Yellow Self Storage Company —London
- £26,680 a year
- Full-time
- Free parking
Quick apply
12h
Business Analyst
NHS England —London
- £49,387 - £56,515 a year
- Full-time
- Annual leave
1d
Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
Office Manager / Facilities Manager
R1CH.uk —Knightsbridge and Belgravia
- £82,000 - £155,000 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
Quick apply
1d
Sales Associate
Juno —London
- £25,000 a year
- Full-time
- Sales
- Communication skills
Quick apply
Police Community Support Officer - Inner London
British Transport Police —London
- £28,486.92 a year
- Weekend availability
- Customer service
- Communication skills
- Annual leave
Quick apply
Receptionist and Office Administrator
Cmt Design and Construction Ltd. —London
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Quick apply
18h

I want to receive the latest job alerts for building services in london, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Services Representative

AXO Student Living
New Cross

Quick apply

Job details

Permanent | Full-time
£26,436.80 a year
6 days ago

Benefits

Company pension

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
GCSE
English
Microsoft Office
Communication skills
Negotiation

Full job description

Customer Service Representative

About Us:

AXO Student Living is a student accommodation provider which is committed to providing students from around the world with much more than just a room. We aim to give our residents a unique living experience which will enhance their academic journey and ensure that their time at university is packed full of great experiences and amazing friendships whilst enjoying our wonderful secure living spaces.

About the role

We are seeking a highly creative and motivated Customer Service Representative to join our team. Who works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience to achieve occupancy and retention goals.

Main Responsibilities and Duties

Works as part of a team, supporting and respecting other team members, to deliver
exceptional resident living.
Supports the creation of a positive, memorable experience for residents
Delivers all aspects of customer service, including a comprehensive front of house

service anticipating and exceeding resident expectations.

Responds positively to customer queries and complaints, identifying and undertaking

appropriate action in line with AXO’s complaints procedure.

Supports events and activities within the Community.
Establishes and maintains relationships with university clients.
Develops and maintains local knowledge and information resources relevant to

resident needs i.e., travel, entertainment, and amenities.

Completes administrative tasks including logging of maintenance requests, post

distribution, filing and preparing notices and updating of databases.

Support the Sales team with marketing activities such as attending open days and

leafleting to promote the property.

Carries out sales and leasing activities including viewings and rebooker campaigns
Assists with summer Community preparations, including move-in and move-out

processes.

Completes Health and Safety compliance activities in line with the Company’s

policies and procedures.

Participates where required in an on-call roster to provide out of hours emergency

support for the Community.

Collaborates with the Customer Accounts Team to monitor payments and chase

outstanding rent arrears following rent collection processes to meet business goals

whilst promoting tenancy extensions and other revenue streams.

Promote tenancy extensions
Ensure tenant refunds are completed in a timely manner and in line with policy.
Look to maximise efficiency of utilities.

Skills:

Excellent Customer Service Skills
Excellent Communication skills in the English Language
Proficient user of computers and MS Office
Keen to grow and develop a career in the Student Accommodations Market

About You:

Good level of general education.
Proficient in the use of Microsoft office packages including Word, Excel and Outlook

as well as other systems such as databases or booking systems (Training to be

provided on in house systems).

A knowledge and understanding of UK Health and Safety requirements and

legislation.

Excellent customer service skills and significant experience in a customer facing

service delivery role.

Good team player with strong relationship building and influencing skills.
Ability to act autonomously, taking decisions and/or action when required.
Fluent English verbal and written communication skills.
Excellent organisation skills with the ability to multitask and prioritise.
Numerical skills necessary to complete the above activities.
Self and culturally aware and able to adapt relationship building, communications

and negotiation skills to suit audience.

Flexible approach to work and adaptable to thrive in a changing environment.
Enthusiasm to deliver an exceptional experience to stakeholders and continuously

improve knowledge of self and others.

Equal Opportunities

AXO Student Living is an Equal Opportunity Employer. It does not discriminate based on race, colour, religion, sex, national origin, age, disability, or other protected characteristics. We base all our employment decisions on merit, job requirements and business needs.

Disclaimer

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Pay: £26,436.80 per year

Benefits:

Company pension

Ability to commute/relocate:

New Cross, Greater London: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Experience:

Customer Services Representative: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

building services jobs in london, eng

Customer Services Representative

Contract Support

Housing Officer

Concierge Officer

Building Services Manager

Facilities Coordinator

Partnerships Associate

Front of House & Office Coordinator

Cleaning - Cleaning Site Manager

Barista

Customer Service Advisor

Student Accommodation Maintenance Scheduler

Administration Assistant

Sales Advisor - Full Time

Business Analyst

Customer Resolutions Advisor

Office Manager / Facilities Manager

Sales Associate

Police Community Support Officer - Inner London

Receptionist and Office Administrator

I want to receive the latest job alerts for building services in london, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected