Client experience manager Work, Jobs in London, Eng (with Salaries)

Client Experience Manager Harrods
Hermès Paris —London
- Full-time
- Leadership
Events & Operations Support Manager
Houston and Hawkes - Head Office —London
- £45 an hour
- Full-time
- Hospitality
- Microsoft Office
- Human resources
- Employee assistance programme
Quick apply
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
Quick apply
Guest & Colleague Experience Manager
Portico Corporate Reception Management —London
- £55,000 - £60,000 a year
- Full-time
- Continuous improvement
- Training & development
- Guest services
- Annual leave
- Life insurance
Quick apply
9d
Client Experience Manager
Expert Medical —London
- £30,000 - £48,000 a year
- Full-time
- Sales
- In-person
- Communication skills
Quick apply
7d
Client Experience Manager
ABACUS —London
- Writing skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Luxury Sales Professional - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Customer service
- Communication skills
Quick apply
Guest Experience Coordinator Monday - Friday
CH&CO —London
- £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
8d
Project Manager - Client Onboarding
RMG Digital Ltd —London
- £55,000 - £70,000 a year
- Full-time
- Leadership
- Communication skills
9d
Client Operations Manager
Westfield Health —London
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- English
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Quick apply
3d
Day Residential Concierge - The Helios, Television Centre Residential, London
Savills Management Resources —London
- £33,500 a year
- 12 hour shift
- Front desk
- Computer skills
- Guest services
Client Relationship Manager
Sonata One —London
- Hybrid work
- CRM software
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
Reservations & Space Coordinator
Rapport —London
- £36,603 a year
- Full-time
- Communication skills
- Employee assistance programme
Senior Client Relationship Manager
Norton Rose Fulbright —London
- Full-time
- Business development
Client Manager
Saffron —London
- Hybrid work
- English
- Flexible schedule
- Life insurance
Receptionist
Portico Corporate Reception Management —London
- £34,730 a year
- Full-time
- Front desk
- Annual leave
- Life insurance
Quick apply
Project Manager – Client-Side / Consultancy Experience - London
Ward Williams Associates (WWA) —London
- Full-time
- Hybrid work
- Contracts
- Construction experience
- Annual leave
- Flexible schedule
Manager, Client Services
Whalar Group —London
- Hybrid work
- Presentation skills
- Team management
- Organisational skills
- Annual leave
Quick apply
Client Project Manager / Refurbishment & Maintenance
Optimal Group —London
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Customer service
- Maintenance
- Profit sharing
- Annual leave
Quick apply
Showroom Experience Manager, Client Engagement & Experience
MillerKnoll —London
- Full-time
- Marketing
- Bachelor's degree
- Team management

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Client Experience Manager Harrods

Hermès Paris -
London

Apply Now

Job details

Full-time

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Mentoring junior staff
Internal department liaison
Host/hostess experience
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Leadership
Team motivation leadership

Full job description

Role Mission

The Client Experience Manager plays a pivotal role in shaping a culture of exceptional in-store experience — one that places the client at the centre of every interaction and reflects the timeless spirit of Hermès.

Working closely with the Boutique Directors and in collaboration with the Head Office Client Experience (CX) team, this role ensures that the client experience is elevated through the six guiding values of the House:

Welcome Simplicity
Inspiring Surprise
Bespoke Attention
Human Bonding
Story Sharing

Acting as both guardian and enabler of these values, the Client Experience Manager continuously refines how they are expressed and lived within the Boutique — ensuring harmony between client experience, team experience, and the unique Hermès environment.

A key aspect of the role is to observe, assess, and nurture how the Hermès experience is embodied by our teams and perceived by our clients. Through coaching, support, and the adoption of innovative tools, the Client Experience Manager ensures that every touchpoint — from welcome to farewell — radiates authenticity, generosity, and excellence.

Key Responsibilities

Client Experience & Culture

Champion the Hermès Client Culture in-store, ensuring that every moment reflects our six guiding values.
Act as the ambassador of in-store experience, creating an atmosphere of simplicity, warmth, and attention to detail.
Partner with Boutique Management to define, deploy, and continuously enhance the in-store experience strategy.
Oversee the hosting and service support teams to ensure seamless client flow and thoughtful queue management.
Observe, analyse, and propose improvements to the client journey — from the initial welcome to aftersales — ensuring it remains fluid, elegant, and human.
Collaborate with sales and service teams to nurture bespoke experiences and moments of surprise that reflect Hermès artistry and care.
Liaise with the Head Office CX team to implement new tools, innovations, and service enhancements, ensuring alignment with the GB CX strategy.
Represent the Boutique within the wider CX community, sharing initiatives and insights that contribute to the collective evolution of Hermès experience.

Team Experience & Development

Create a welcoming and empowering environment where every team member feels valued, supported, and inspired.
Partner with Boutique Management and Head Office Client Experience (CX) team to design and deliver an engaging onboarding journey for newcomers, reflecting the Hermès approach to hospitality and care.
Coach and mentor teams to bring the Hermès values to life in their daily interactions with clients and colleagues.
Build and sustain team morale through engagement initiatives, feedback sessions, and open communication.
Celebrate and leverage the knowledge of long-serving team members, encouraging knowledge-sharing and pride in craftsmanship.
Lead the submission process for the monthly Celebration and Sharing Breakfast, working with Boutique Management to identify and propose the team or individuals who have best demonstrated the Hermès values in action.
Identify opportunities to enhance both the physical and emotional work environment, ensuring it supports wellbeing, collaboration, and creativity.
Serve as an advocate for mental wellbeing within the Boutique and collaborate with HR on wellness and engagement initiatives.

Innovation & Tools

Ensure effective adoption and use of CX tools and platforms (e.g., service excellence visits, queuing systems, personalization, aftersales tools, omnichannel initiatives).
Act as a bridge between Head Office and Boutique teams to ensure consistent understanding and execution of CX strategies.

About You

You are a natural host — observant, empathetic, and genuinely passionate about people. You bring experience in client experience, hospitality, or retail management, ideally within a luxury or high-touch environment.

You combine intuition and structure, ensuring both human connection and operational excellence are at the heart of every decision. You are recognized for your ability to coach, inspire, and bring out the best in others — nurturing a culture of generosity, authenticity, and team spirit.

Adaptable and collaborative, you thrive in dynamic environments and balance daily operations with strategic thinking. You are curious about innovation and adept at using tools that enhance the client journey.

Above all, you embody the Hermès spirit: warm yet precise, elegant yet human, creating experiences that feel personal, sincere, and unmistakably Hermès.

Competencies

At least 3 years of proven management experience demonstrating strong leadership and team development

Experience in high end luxury, 5-star hotels or private members clubs, ideally in an Experience Manager capacity

Skilled in orchestrating emotions to ensure every client feels seen, surprised and truly special.

The ability to orchestrate emotions so that every client leaves feeling seen, surprised, and truly special

Proven ability to design and execute bespoke client events with creativity and precision

Background in client facing role with strong customer service and CRM focus

Client and service-oriented with excellent communications and interpersonal skills

Highly organised, flexible and reliable.

Proficient in IT systems including sales systems, Microsoft Office, and Windows etc.

A proactive team player with capacity to work autonomously

Professional with ability to work efficiently and accurately under pressure

#LI-AL3

Apply Now

Refine Your Search

client experience manager jobs in london, eng

Client Experience Manager Harrods

Events & Operations Support Manager

Customer Experience Manager

Guest & Colleague Experience Manager

Client Experience Manager

Client Experience Manager

Luxury Sales Professional - Canary Wharf

Guest Experience Coordinator Monday - Friday

Project Manager - Client Onboarding

Client Operations Manager

Day Residential Concierge - The Helios, Television Centre Residential, London

Client Relationship Manager

Reservations & Space Coordinator

Senior Client Relationship Manager

Client Manager

Receptionist

Project Manager – Client-Side / Consultancy Experience - London

Manager, Client Services

Client Project Manager / Refurbishment & Maintenance

Showroom Experience Manager, Client Engagement & Experience

I want to receive the latest job alerts for client experience manager in london, eng

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