Client experience supervisor Work, Jobs in London, Eng (with Salaries)

Residential Concierge - Battersea Exchange, London
Savills Management Resources —London
- £30,000 a year
- Full-time
- Front desk
13d
Front of House Supervisor - London
Emcor —London
- £34,250 a year
- Full-time
- Management
- Computer literacy
- Supervising experience
- Employee assistance programme
- Referral programme
Quick apply
Casual Event Staff
Chartered Institute of Environmental Health —London
- Up to £14.80 an hour
- Monday to Friday
- Serving
- Bar
- Customer service
- Annual leave
Quick apply
Concierge
Cushman & Wakefield —London
- Computer literacy
- Organisational skills
- Front desk
Quick apply
Reservation Associate
Five Pizza Hospitality Services UK Ltd. —London
- £2,300 - £2,600 a month
- Full-time
- CRM software
- Computer literacy
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Supervisor, Carvela, Oxford Street
Kurt Geiger —London
- Full-time
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
Service Delivery Administrator
SoClean Commercial Services PLC —Orpington
- £35,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Databases
- Free parking
Quick apply
5d
Client Relationship Coordinator (Client Onboarding & Invoicing)
Withersworldwide —London
- Full-time
- Bachelor's degree
- Computer skills
- Communication skills
Help desk Coordinator
CBRE —London
- Full-time
- Analysis skills
- Maths
- Typing
8d
Night Residential Concierge - Paddington Exchange, London
Savills Management Resources —London
- £30,000 a year
- Full-time
- Front desk
7d
Residential Security Team (RST) Operator
Prevail —London
- First Aid Certification
- Travel
- Communication skills
Quick apply
Operations & Client Relations Executive
Tour Partner Group —London
- Overtime
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
- Gym membership
Quick apply
Year-round Internship Program - London
Gagosian —London
- Research
- Bachelor's degree
- Front desk
Quick apply
Relief Security Officer
Universal Security —London
- £15 an hour
- Weekend availability
- Customer service
- English
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
12d
Credit Control Supervisor (Fixed-term Contract)
The Keyholding Company —London
- £400 an hour
- Temporary
- Hybrid work
- Microsoft Word
- Computer literacy
- Continuous improvement
- Employee assistance programme
- Flexible schedule
Quick apply
On Call Coordinator
Vincentian Care Plus —London
- From £13.25 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Work from home
- Referral programme
Quick apply
Reservations and Groups Supervisor
The Gate —London
- £29,120 - £30,000 a year
- Full-time
- Hotel
- In-person
- Phone etiquette
Quick apply
11h
Client Experience Supervisor
The Watches of Switzerland Group —Bond Street Station
- Customer service
- Supervising experience
- Team management
- Employee assistance programme
9d
Service Delivery Team Leader
Inmaa Business Services UK Ltd. —London
- £2,650 - £3,500 a month
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
2d
Control Room Supervisor
Wilson James —London
- £18 an hour
- Full-time
- Supervising experience
- Team management
- Training & development
- Annual leave
- Employee discount

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Residential Concierge - Battersea Exchange, London

Savills Management Resources -
London

Apply Now

Job details

Full-time
£30,000 a year
13 days ago

Qualifications

Client engagement
CCTV
Access control monitoring
Remote video monitoring
CCTV monitoring
Front desk
SIA
Front-of-house security duties
Residential security

Full job description

Purpose of the Role

The main purpose of the role is to maintain a presence on the front desk and providing a welcoming, courteous and polite reception to all residents and visitors, maintaining the high standards of the residential development at all times.

Key Responsibilities

Establish a professional working relationship with all of the staff, residents and contractors of the property or properties and be the first point of contact for the building.
Meet and greet all visitors reporting to the concierge desk and maintain an accurate log of all visitors’ records, if required/follow site instructions.
Ensure the highest standards in presentation at the property or properties are maintained at all times. Ensure the concierge area is kept clean, and tidy and meets residents' expectations and company standards.
Maintain a physical presence at the reception/concierge desk it is not to be left unmanned at any time.
Conduct sites walk rounds, if instructed, on a daily basis, and all faults/maintenance and repairs are reported to the building management team and relevant contacts, as per site instructions. Physical or electronic reports are completed each time and passed over within the handover, log or appropriate system to the building management.
Monitor all access points in direct view and use systems (CCTV – view only mode, if not SIA Licensed), if available, for other locations. Check and screen all visitors ensuring they have permission to be present on the site. Report any suspicious/unusual behaviour, calling the police if necessary.
Assist other employed staff, residents and visitors at all times, including in an emergency.
Comply at all times with the concierge processes procedures and standards of work assigned to the property or properties.
Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied, it must be kept in an acceptable and clean condition at all times.
Answer the telephone and on-site intercom system for all residents’ queries in a professional manner and follow site protocol when providing access to the site.
Deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
To monitor the presence of workmen/contractors around the building and supervise their activities to ensure minimum disturbance to residents. This monitoring is to be done in accordance with the agreed procedure.
Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the handover log or appropriate system.
Carefully complete all log reports that may be required by the building and Savills management.
It is the nature of the work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises when tasks are not specifically covered in the Job Description and have to be undertaken.
Comply with and ensure that the landlord's obligation for health and safety and fire precautions are always met. The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
Participate in company training schemes as presented and ensure that continuous professional development is ongoing and relevant.
Carry out duties in accordance with instructions by your FOH & Concierge Services Line Manager, Building Manager/Supervisor/RFM
Handle and manage deliveries and returns via development systems and protocol.
Handle and manage residents' keys, making sure these are signed in and out on a daily basis in line with development systems and protocol. Manage on-site booking requirements for key access areas, in and around the development.
Maintain and keep up-to-date accurate reception/concierge operations manual of reception/concierge processes and procedures both site/tenant specific and department.
To carry out any other reasonable duties as Savills management may from time to time consider necessary.

Requirements:

Demonstrable experience of front of house concierge and delivering exceptional customer service.
Confident, articulate communicator – both orally and in writing; able to build relationships with all residents, visitors, contractors and client with a resolution focused mentality, creative in your approach.
Able to work with autonomy and as part of a wider team.
Professional, precise / sharp eye for detail, courteous and dedicated.
A team player with a Can-Do attitude.
Passion for delivering outstanding service; being attentive and proactive.
Ability to work under pressure deadlines, able to prioritise and manage time effectively.
Demonstrable ability to deal with problems and challenges effectively.
Reliable and timekeeping.
Excellent IT skills, social-media awareness and up to date with new technology.
Efficient in maintaining administration and record keeping electronically.
Good knowledge of Health & Safety and Fire Safety regulations.

Working Hours - 15:00-23:00

Salary - £30,000 p/a

#LI-DNI

Please see our Benefits Booklet for more information.

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Refine Your Search

client experience supervisor jobs in london, eng

Residential Concierge - Battersea Exchange, London

Front of House Supervisor - London

Casual Event Staff

Concierge

Reservation Associate

Supervisor, Carvela, Oxford Street

Service Delivery Administrator

Client Relationship Coordinator (Client Onboarding & Invoicing)

Help desk Coordinator

Night Residential Concierge - Paddington Exchange, London

Residential Security Team (RST) Operator

Operations & Client Relations Executive

Year-round Internship Program - London

Relief Security Officer

Credit Control Supervisor (Fixed-term Contract)

On Call Coordinator

Reservations and Groups Supervisor

Client Experience Supervisor

Service Delivery Team Leader

Control Room Supervisor

I want to receive the latest job alerts for client experience supervisor in london, eng

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