Contact centre Work, Jobs in London, Eng (with Salaries)

Contact Center Service Supporter
Atos —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
5d
Call Centre Agent
Nexus Training Centre Ltd —Canary Wharf
- £13.50 - £14.00 an hour
- Part-time
- CRM software
- Customer service
- Salesforce
- Flexible schedule
Quick apply
11d
Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —London
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Casework Admin Support
Ministry of Justice —Croydon
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
Enrolment Assistant - Tottenham & Enfield
Capital City College Group —London
- £14.80 - £16.14 an hour
- Part-time
- Customer service
- Microsoft Office
- Data entry
- Annual leave
Contact Centre Administrator
Sureserve —London
- £26,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
5d
IT Helpdesk Officer
Southbank Centre —London
- £32,000 - £36,700 a year
- Full-time
- Analysis skills
- Organisational skills
- IT
- Annual leave
- Employee discount
5d
Patient Liaison & Executive Assistant (Part-Time)
Yaad LTD —London
- £12 - £13 an hour
- Part-time
- Hybrid work
- Administrative experience
- Office experience
- Work from home
Quick apply
18h
Service Desk Agent
Hillingdon Council —Uxbridge
- £38,256 - £39,276 a year
- Customer service
- Free parking
- Employee discount
6d
Enrolment Assistant - Kings Cross, Soho and Regents Park,
Capital City College Group —London
- £14.80 - £16.14 an hour
- Part-time
- Customer service
- Microsoft Office
- Data entry
- Annual leave
Administration Assistant/Receptionist
HS —Fulham
- £13 - £15 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Call Centre and Admin Assistant-
Specsavers —Kingston upon Thames
- From £26,852.80 a year
- Weekend availability
- Customer service
- Organisational skills
- Annual leave
Contact and Advice Centre Advisor
Chartered Trading Standards Institute —Basildon
- From £28,665 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
ICT Support Officer
Freedom from Torture —London
- £35,191 - £45,925 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
Quick apply
13d
Guest Services Team Member
The Clermont —London
- £13.50 an hour
- Hotel
- Communication skills
- Employee discount
- Referral programme
Quick apply
4d
Contact Centre Operative - Romford
Glyn Hopkin —Romford
- Full-time
- Customer service
- Computer skills
- Communication skills
Customer Service Representative
Ingeus UK —Marylebone
- £28,860 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
3d
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Contact Centre Team Leader
Wandle Housing Association Limited. —London
- £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
3d
Service Desk Analyst (Shifts)
VIRTUS Data Centres —West Drayton
- 12 hour shift
- Customer service
- Microsoft Office
- Communication skills
8h

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Contact Center Service Supporter

Atos -
London

Apply Now

Job details

Part-time | Full-time
5 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
C
IT
Financial services

Full job description

About Atos Group

Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The Opportunity

This is an exciting opportunity to join our client’s Life and Pensions Centre of Excellence in Edinburgh. Our client is looking for a highly motivated Customer Service Representatives to join their fantastic team within Business Transformation Services (BTS) to support the transformation and future growth of the business within the Customer Service function.

This is a telephony role in a fast-paced Contact Centre where you will be the first point of contact for all inbound calls. You will act as a liaison, provide product/service information, answer questions and resolve any emerging problems that our customers may face. You will provide a first-class service to all customers, so they receive the right information every time.

You will receive plenty of support when you become part of the team, including classroom-based training for a period of 6 weeks as well as the opportunity to listen to and take calls with support prior to taking real calls. Your call types will vary from updating contact details and giving policy values to more complex technical queries about legislative change.

Responsibilities

Taking responsibility for end-to-end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with
Answering incoming telephone enquiries across the full product range, responding to them and fully documenting how they are resolved, ensuring that all communications are handled accurately, adopting the most appropriate method of communication
Retaining relationships with advisors and other business areas
Actively contributing towards the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct and improve own self development

Skills we can’t do without

Customer Service Experience: You will need to have worked in a customer service role before and financial services experience would be a bonus, but if this is your first role or a career change don't worry as we provide all the training and support you'll need
Client (Customer) Focus: Committed to building excellent, long-term relationships with customers, based on a full understanding of their needs and a dedication to meeting their expectations
Delivery Focus: Dedicated to delivering what is promised, ensuring that results are on time, on budget and to agreed SLAs/quality standards
Team Working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding, and seeking opportunities for cross functional working and collaboration
Communication: Verbal and written; communicating clearly, concisely and with passion to persuade and influence, while also seeking feedback, listening, and demonstrating understanding of others' viewpoints. Excellent and professional telephone manner
Computer Skills: IT proficient and ability to adapt to new systems and processes
Creativity: Identifying effective solutions for clients through selecting the best combination of existing practices and innovative approaches or ideas
Organization: Able to prioritize and manage workload effectively

Qualifications and Desirable Experience

Energy, Enthusiasm and a willingness to be the best version of you
A genuine desire to help our customers
Working Knowledge of Microsoft Office, including Word, Excel and Outlook

Working hours

Full time, office-based role working Monday to Friday, 7.5 hour day between 08:30 – 17:45 with a 30-minute lunch break on rotating shifts
You will be contracted to 37.5 hours per week and are not required to work weekends
Part-time hours available upon request

Benefits:

Pension Scheme - contributions matched up to 10%
Private medical cover
Income Protection
Life Assurance
25 days paid leave + National Holidays
Flex benefits program

Diversity, Equity & Inclusion

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.

We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox - [email protected]

Apply Now

Refine Your Search

contact centre jobs in london, eng

Contact Center Service Supporter

Call Centre Agent

Telephone Fundraiser - Full Time Contract (Remote)

Casework Admin Support

Enrolment Assistant - Tottenham & Enfield

Contact Centre Administrator

IT Helpdesk Officer

Patient Liaison & Executive Assistant (Part-Time)

Service Desk Agent

Enrolment Assistant - Kings Cross, Soho and Regents Park,

Administration Assistant/Receptionist

Call Centre and Admin Assistant-

Contact and Advice Centre Advisor

ICT Support Officer

Guest Services Team Member

Contact Centre Operative - Romford

Customer Service Representative

Contact Centre Team Leader

Contact Centre Team Leader

Service Desk Analyst (Shifts)

I want to receive the latest job alerts for contact centre in london, eng

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