Guest experience Work, Jobs in London, Eng (with Salaries)

Guest Experience Representative
Soul Mama —Islington
- Up to £28,000 a year
- Part-time
- Hospitality
- Bar
- English
- Employee discount
Quick apply
7h
Event Staff
Monopoly Events —London
- £13 - £15 an hour
- Temporary
- Hospitality
- Customer service
- In-person
Quick apply
Team Member
Sixes Entertainment Limited —London
- Up to £14.71 an hour
- Serving
- Hospitality
- Bar
- Employee discount
Quick apply
Cinema Host
ODEON Cinemas —London
- £12.71 an hour
- Weekend availability
- No experience needed
- Employee discount
- Flexible schedule
17h
Event Steward
E1 Nightclub —London
- £12.71 an hour
- Part-time
- Hospitality
- Management
- In-person
- Flexible schedule
Quick apply
8d
VIP EXPERIENCE HOST
Merlin Entertainments —London
- Weekend availability
- Hospitality
- Bar
- Customer service
- Employee discount
5d
Box Office team member
Ronnie Scott's Jazz Club —London
- £14 - £15 an hour
- Weekend availability
- Customer service
- English
- Organisational skills
Quick apply
8d
Guest Experience Agent
Strand Palace Hotel —London
- £28,083 a year
- Full-time
- Bar
- Hotel
- Restaurant
- Paid training
- Employee discount
Quick apply
FRONT OF HOUSE TEAM MEMBER - LATE AUGUST START DATE
Hoste Hospitality —Canary Wharf
- £13.00 - £14.50 an hour
- Full-time
- Hospitality
- Bar
- In-person
- Employee discount
- Referral programme
Quick apply
22h
Front of House Receptionist
Southbank Club —nine elms
- £13.50 an hour
- Part-time
- Social media management
- Customer service
- Accounting
- Gym membership
Quick apply
2d
full-time waiter | AGORA
dcco. —London
- £15 - £16 an hour
- Full-time
- Hospitality
- Restaurant
- Employee discount
Quick apply
Front of House Team Member
Uzumaki London —London
- £15 - £18 an hour
- Part-time
- Serving
- Hospitality
- Customer service
- Store discount
- Employee discount
Quick apply
14d
Receptionist
Portico Corporate Reception Management —London
- £36,954 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Life insurance
Quick apply
Waiter
Piccolino —London
- £16 - £18 an hour
- Full-time
- Serving
- Bar
- Restaurant
- Employee assistance programme
- Referral programme
Quick apply
Night Reception Team Member - Part Time
Travelodge —London
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
7d
Receptionist
Hyatt Place London City East —London
- Part-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Restaurant Team Member
Franco Manca —London
- £12.71 - £16.71 an hour
- Full-time
- Restaurant
- Communication skills
- Employee discount
- Referral programme
Quick apply
FOH Team Member
Grain —London
- £13 - £14 an hour
- Weekend availability
- Serving
- Hospitality
- Customer service
Quick apply
10d
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
Deli Team Member
Hub by Premier Inn —London
- Up to £14.56 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
7d

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Guest Experience Representative

Soul Mama
Islington

Quick apply

Job details

Permanent | Part-time | Full-time
Up to £28,000 a year
7 hours ago

Benefits

Discounted or free food
Company events
Employee discount

Qualifications

Hospitality
English
Microsoft Office
Administrative experience
OpenTable
Organisational skills
Front desk
Phone etiquette
Communication skills
Time management

Full job description

About Soul Mama UK:

At Soul Mama UK, we’re all about bringing soulful, delicious flavours to life in a vibrant

and inclusive environment. Our mission is simple: to create memorable experiences

that nourish the body and the soul. As a music venue and restaurant chain that’s

rapidly expanding, we pride ourselves on delivering excellent food, fantastic customer

service, and an energetic atmosphere that keeps our guests coming back for more.

We're on the lookout for an enthusiastic and dynamic Assistant Manager to join us at

our flagship location at The Gantry, Stratford, London. If you’re passionate about

creating incredible dining experiences and have a flair for managing teams, we’d love

to hear from you!

Guest Experience Representative – Soul Mama

Location: Stratford, London (and future venues)

Reports to: Chief of Staff / General Manager / Directors

Job Overview

Soul Mama is where incredible live music meets vibrant Caribbean-inspired food and

unforgettable hospitality. As a Guest Experience Representative, you will be the first

point of contact for our guests, managing the full journey from initial enquiry through

to in-venue experience.

This is a hybrid role combining hostess, receptionist and administrative

responsibilities, supporting both guest-facing operations and senior management.

You will play a key role in ensuring reservations are managed efficiently, guest

communications are handled professionally, and the overall guest experience

reflects the energy and standards of Soul Mama.This is a fast-paced, high-impact role suited to someone who is organised, confident

and passionate about hospitality and live events.

Key Responsibilities

Guest Experience & Hosting

Act as the first point of contact for all guests entering the venue.
Deliver a warm, professional and engaging welcome at all times.
Manage reservations, walk-ins and seating flow efficiently.
Support queue management and guest expectations during busy periods and

live events.

Ensure all guests are informed of live shows, timings and venue offerings.
Maintain a clean, organised and presentable reception/host area.

Reservations & Guest Communications

Manage booking platforms (e.g. OpenTable, Universe or equivalent systems).
Respond to guest enquiries via email, phone and online platforms in a timely

and professional manner.

Ensure deposits, ticketing and booking terms are clearly communicated.
Maintain accurate guest notes, preferences and booking details.
Coordinate large bookings, pre-orders and special requests across

departments.

Administrative Support

● Provide administrative support to the General Manager, Chief of Staff and

senior team.

● Maintain booking records, event sheets, guest lists and operational

documentation.

● Assist with reporting including covers, booking trends and guest feedback.

● Support internal communication between departments.

● Assist with guest database and CRM management where applicable.

Event & Service Coordination

● Support the coordination of live events and private hires.

● Assist with guest lists, seating plans and pre-event organisation.

● Liaise with floor, bar, kitchen and events teams to ensure smooth service

delivery.

● Support VIP and artist-related guest coordination where required.

● Guest Feedback & Experience Management

● Monitor guest feedback and online reviews.

● Escalate complaints appropriately and support resolution.

● Identify trends and provide feedback to management.

● Contribute to continuous improvement of the guest experience.Operational Support

● Support floor operations during busy periods where required.

● Assist with light hosting, running or coordination tasks.

● Ensure the venue is always show-ready in terms of presentation and

atmosphere.

Skills & Experience

● Previous experience in hospitality, reception, reservations or administrative

role.

● Confident managing guest interactions in a fast-paced environment.

● Strong organisational and administrative skills.

● Excellent verbal and written communication.

● Experience using booking systems (OpenTable, ticketing platforms or similar)

preferred.

● Comfortable working evenings, weekends and live event schedules.

● Proficient in email, spreadsheets and basic reporting tools.

● Experience in live music, events or cultural venues desirable but not essential.

Core Competencies

● Exceptional customer service and guest engagement

● Strong organisational and time management skills

● Attention to detail and accuracy

● Ability to multitask and prioritise effectively

● Professional communication and phone etiquette

● Problem-solving and conflict resolution

● Commercial awareness and upselling ability

● Team collaboration and cross-department communication

● Calm and composed under pressure

● Positive attitude and adaptability

Desirable but not essential:

● Experience working in a live music venue, theatre bar, or cultural space.

● First Aid trained.

● Confidence engaging with performers, sound engineers, and creatives.

Why Join Soul Mama?

You’ll be joining one of London’s most exciting cultural venues, a bold fusion of

music, food, and community. We’re growing fast, with future sites in Westfield and

Newcastle, and there are huge opportunities to grow with us.At Soul Mama, we don’t just serve food and music, we serve moments. If you’ve got

the energy, creativity and ambition to help build a venue that’s full of heart, rhythm

and soul, we’d love to hear from you

Pay: Up to £28,000.00 per year

Benefits:

Company events
Discounted or free food
Employee discount

Application question(s):

Do you have experience using Microsoft Office ?

Experience:

Hospitality: 1 year (preferred)
Administrative: 2 years (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

guest experience jobs in london, eng

Guest Experience Representative

Event Staff

Team Member

Cinema Host

Event Steward

VIP EXPERIENCE HOST

Box Office team member

Guest Experience Agent

FRONT OF HOUSE TEAM MEMBER - LATE AUGUST START DATE

Front of House Receptionist

full-time waiter | AGORA

Front of House Team Member

Receptionist

Waiter

Night Reception Team Member - Part Time

Receptionist

Restaurant Team Member

FOH Team Member

Guest Services Agent

Deli Team Member

I want to receive the latest job alerts for guest experience in london, eng

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