Head of customer care Work, Jobs in London, Eng (with Salaries)

Housing Customer Support Officer
EastendHomes —London
- £34,158 - £38,501 a year
- Data entry
- Front desk
- IT
9d
Head of Customer Care
Clarion Housing Group —London
- £70,398 - £87,998 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- Travel
2d
Talent Acquisition Manager
Pinnacle Group —London
- £50,000 a year
- Management
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
10d
Onboarding Advisor
tiney —London
- £31,500 - £47,000 a year
- Hybrid work
- In-person
- AI
- Annual leave
- Work from home
Head of People & Talent
amicable —London
- Up to £90,000 a year
- Hybrid work
- Team management
- Recruiting
- Contracts
- Employee assistance programme
Quick apply
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Assistant HR Officer
Queen Victoria Seamens Rest —London
- From £14 an hour
- Full-time
- Data entry
- Recruiting
- Contracts
- Sick pay
Quick apply
3d
Head of Customer Support & Care
Moneybox —London
- Full-time
- Hybrid work
- Training & development
- AI
- Leadership
4d
Admissions Manager
Inspired —London
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Computer literacy
LRS - Front of House Manager - Mon to Fri
Lexington Catering —London
- £48,300 a year
- Full-time
- Customer service
- Recruiting
- Budgeting
Quick apply
5d
Compliance and Legal Administrator
FluidOne —London
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Employee assistance programme
Quick apply
Complaints Handler
The Riverside Group —London
- £39,154.91 a year
- Full-time
- CRM software
- Analysis skills
- Organisational skills
1d
Foster Family Recruitment Coordinator
UK Fostering —Dartford
- £26,000 - £30,000 a year
- Full-time
- Databases
- Recruiting
- In-person
- Free parking
- Sick pay
Quick apply
2d
Visitor Engagement Assistant - fixed term contract
Mitie —London
- Communication skills
3d
Deputy Reception Manager Monday - Friday
CH&CO —London
- £36,000 a year
- Full-time
- Human resources
- Mentoring
- Recruiting
- Annual leave
- Employee assistance programme
Programme Manager English and ESOL
Richmond and Hillcroft Adult and Community College —Richmond
- £35,846 - £44,068 a year
- Full-time
- Team management
- Leadership
- Teaching
10d
Customer Service Representative
Lottie —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
2d
Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
- Store discount
- Health & wellbeing programme
Quick apply
4d
Referrals Co
Health Services Laboratories (HSL) —London
- Up to £32,074 a year
- Annual leave
- Employee assistance programme
11d

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head of customer care jobs near london, eng

Housing Customer Support Officer

EastendHomes
London

Apply Now

Job details

Permanent
£34,158 - £38,501 a year
9 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Data entry
Front desk
IT
Customer interaction
Communication skills

Full job description

About the Role

About East End Homes

We are a community-focused housing association dedicated to providing local services that truly meet the needs and aspirations of our residents. Our work is guided by a simple promise: we listen, we care, we are trusted, and we are always looking for ways to improve. We’ve built a supportive, friendly environment where our staff can make a real difference to the lives of people living in the East End.

The Role

As our new Housing Customer Support Officer, you will be the welcoming face and voice of our team. Based at our head office with regular trips to our local housing centres, you’ll be the first point of contact for residents reaching out via phone, email, or in person. This is a busy, varied role where you’ll help resolve a wide range of queries on the spot—everything from raising repair requests and helping with rent payments to issuing parking permits and fobs.

Beyond the front desk, you’ll be an administrative expert for our internal teams. You’ll manage your own caseload of work, update housing databases, and carry out satisfaction surveys to help us understand how we’re doing. Whether you're managing the reception area or collaborating with colleagues in Asset Management, your goal is to ensure our services run smoothly and our residents feel heard.

The Person

We are looking for someone who is genuinely passionate about helping people and who thrives in a community-led environment. You should have:

Solid experience working in a customer service environment, ideally with an understanding of social housing.
Excellent communication skills, with the ability to chat confidently and empathetically with residents, contractors, and colleagues.
Strong IT skills and the ability to maintain accurate records across different systems and databases.
A proactive approach to problem-solving and the ability to stay calm and resilient when things get busy.
A collaborative mindset—you’re someone who enjoys working as part of a team to get things done.
A commitment to our values, showing kindness and fairness in every interaction you have.

The Benefits

We believe in looking after our people so they can look after our residents. If you join us, you’ll step into a supportive and dedicated team environment where hard work and initiative are always recognised. We offer:

A healthy work-life balance: A 35-hour working week with a generous salary range between £34,158 and £38,501.
Growth and development: Access to a wide range of learning opportunities to help you progress your career.
Great working conditions: We provide a friendly atmosphere and local, community-based working locations.
Comprehensive rewards: A generous benefits package and a culture that truly values your personal wellbeing and professional accountability.

Apply Now

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head of customer care jobs in london, eng

Housing Customer Support Officer