Help desk operations manager Work, Jobs in London, Eng (with Salaries)

Help Desk Operations Manager
Go Fix Mechanical & Drainage Services —Dartford
- £40,000 - £55,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Workspace Experience and Operations Senior Manager
JLL —London
- Customer service
- Computer literacy
- Microsoft Office
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Workspace Experience and Operations Senior Manager
NAB-Jones Lang LaSalle Services —London
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
EMEA Deal Strategy & Operations Manager
LangChain —London
- £105,000 - £120,000 a year
- Full-time
- Analysis skills
- In-person
- Business
Digital Operations Controller
Sky —London
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Travel
- Free parking
- Employee discount
4d
Operations Manager
Rest Up London —London
- From £38,000 a year
- Weekend availability
- Hospitality
- Maintenance
- Hotel
Quick apply
Reception and Postroom Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
- Front desk
Quick apply
Deal Desk Manager - EMEA/APAC
SS&C Technologies —London
- Full-time
- Hybrid work
- Sales
- Salesforce
- Bachelor's degree
- Annual leave
- Employee assistance programme
DTC Business Operations Manager
Elavate —London
- £45,000 - £65,000 a year
- Microsoft Excel
- Communication skills
- Marketing
Operations Support Manager
Aquis Exchange —London
- Weekend availability
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Office
Quick apply
Centre Operations Assistant (London, England)
Study Abroad —London
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Deal Desk Manager
Sapiens —London
- Full-time
- Microsoft Powerpoint
- Sales
- Leadership
1d
IT Manager
Cazoo —Richmond
- Hybrid work
- Windows
- IT
- Employee discount
- Referral programme
IT Support Specialist
Flying Tiger Copenhagen —London
- Weekend availability
- Customer service
- Windows
- Analysis skills
7d
Event Operations Manager
The Hoxton —London
- Full-time
- Hospitality
- Bar
- Cooking
- Life insurance
Quick apply
Operations Manager
Selwood Limited —Dartford
- £55,000 - £60,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
2d
Graduate to learn property management
HJ Property Management —London
- £28,000 - £32,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
Quick apply
Operations Manager - Stratford, Westfield
Sephora —London
- Weekend availability
- Analysis skills
- Leadership
- Communication skills
- Employee discount
Office Manager
Rodial —London
- Microsoft Office
- IT
- Communication skills
Quick apply

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Help Desk Operations Manager

Go Fix Mechanical & Drainage Services
Dartford

Quick apply

Job details

Full-time
£40,000 - £55,000 a year

Benefits

Company pension
Pay rise

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Organisational skills
Communication skills
Help desk

Full job description

Due to continued Investment and growth, an exciting opportunity for a Help Desk Operations Manager has arisen. This job would be ideal for someone with extensive help desk experience & knowledge in running & managing a busy help desk together with managing a team of engineers & operatives.

PROBLEM SOLVERS WITH A CAN-DO ATTITUDE NEED ONLY APPLY

Go-Fix Mechanical & Drainage Services provide drainage, plumbing, ground works, vacuum tanker and other various key maintenance services for a broad range of clients in Greater London & the surrounding counties.

As the help desk operations manager, you will be expected to deliver a high standard of work with excellent customer service
To manage a team of help desk operatives carrying out varied tasks including running & updating client portals, ensuring WIP numbers are managed & delegated accordingly
Updating key account clients & working alongside the accounts team in order to ensure works, call outs & projects are brought to the correct conclusions
Able to prioritize workloads, Multitasking is a must as we are a fast paced reactive help desk
Excellent organisational skills, able to work to deadlines and work under pressure
Excellent telephone manner
Great management & communication skills - able to deal with customers and all levels
Proficient in Microsoft Office programs excel Outlook and Word
Have the ability to pick up new processes, retain and process Information
Ability to be part of a team and carry out of variety of tasks
The ability to work on own as well as managing a team & manage time effectively and efficiently

Requirements

Monitoring mailboxes
Running a team of help desk administrators
Managing a number of client portals & updating clients accordingly
Login and following up of emergency call out orders & PO’s
Ensuring all jobs from previous evenings and weekends are updated
Answering high volume inbound calls, assisting customers with specific inquiries and job bookings
Operating uploading and updating jobs on our company job management system
Updating worksheets with changes and statuses of each job
Ability to prioritize his own workload to meet deadlines
Providing of level of support to the help desk administrators & operations managers
Providing clients with updates on the progression of jobs and projects
Working to time scales as part of a high performing team
Working alongside operations managers within the business & reporting to directors on a weekly basis
Monday to Friday 7.30 am to 5.30 pm plus the requirement of overtime as needed
Out of hours Escalations being 1 evening per week plus 1 weekend per month

Salary

£40'000 - £55'000 + Over time (Based on experience)

Benefits

Full uniform & PPE provided
Company vehicle & fuel card
Company Iphone & IPad provided
Progression & salary increases based on performance
Free Perk-box subscription
Additional holiday benefit
Company pension
Be part of a strong up & coming business that is experiencing year on year growth

Quick apply

Refine Your Search

help desk operations manager jobs in london, eng

Help Desk Operations Manager

Workspace Experience and Operations Senior Manager

IT Service Desk Manager

Workspace Experience and Operations Senior Manager

EMEA Deal Strategy & Operations Manager

Digital Operations Controller

Operations Manager

Reception and Postroom Manager

Deal Desk Manager - EMEA/APAC

DTC Business Operations Manager

Operations Support Manager

Centre Operations Assistant (London, England)

Deal Desk Manager

IT Manager

IT Support Specialist

Event Operations Manager

Operations Manager

Graduate to learn property management

Operations Manager - Stratford, Westfield

Office Manager

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