Operational control centre Work, Jobs in London, Eng (with Salaries)

Airport Control Coordinator
Heathrow —London
- Full-time
- Windows
- Communication skills
- Annual leave
2d
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
VRES Contact Centre Manager
Metropolitan Police —Charlton
- £37,510.00 - £45,207.75 a year
- Weekend availability
- Customer service
- Microsoft Office
- Analysis skills
General Assistant
GLL —Camden
- £14.80 an hour
- Part-time
- Customer service
- First Aid Certification
Global Operations Centre Controller
Securitas UK —London
- £19.60 an hour
- Weekend availability
- English
- Microsoft Office
- IT
- Employee discount
Quick apply
Executive Assistant to CEO
Phi Partners —Hatfield
- £60,000 - £80,000 a year
- Full-time
- Master's degree
- Administrative experience
- Organisational skills
- Gym membership
Quick apply
Control Room Supervisor
Wilson James —London
- £18 an hour
- Full-time
- Microsoft Office
- Supervising experience
- IT
- Annual leave
- Employee discount
6d
Customer Service Clerk
CEVALogistics —London
- Full-time
- Customer service
- Communication skills
- Annual leave
13d
Stockroom Executive
National Portrait Gallery —London
- £12,800 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
4d
Trade Operations Manager
Dewan Group Business Services —London
- £4,200 - £5,600 a month
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick apply
1h
Logistics Specialist - Data Center , Logistics Specialist DC
Amazon Data Services UK Limited —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Logistics Coordinator
No1 Lounges Ltd —London
- £34,200 a year
- Full-time
- Hybrid work
- Maintenance
- Travel
- Contracts
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Data Economy Analyst
Department for Science, Innovation & Technology —London
- £44,620 - £52,090 a year
- Part-time
- Hybrid work
- Doctoral degree
- Data analysis skills
- Master's degree
- Annual leave
- Employee discount
10d
Regional Security Operations Centre (RSOC) Supervisor
BidvestNoonan —London
- £17.58 an hour
- Weekend availability
- Supervising experience
- First Aid Certification
- Leadership
Quick apply
Chemical Operations Manager
Kaka Chemical Supply Services —London
- £4,500 - £6,000 a month
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
Quick apply
2h
Data Centre Operations Technician
Barclays —London
- Maintenance
- Administrative experience
- Computer networking
3d
Data Center Technician
MTL Technical Services Ltd —London
- £20.16 an hour
- Full-time
- Schematics
- Maintenance
- In-person
Quick apply
12d
SSC Supervisor
Wilson James —London
- £23.37 an hour
- Nights as needed
- Leadership
- Annual leave
- Employee discount
4d
Service Delivery Manager – Contact Centre & Specialist Removals Team
Metropolitan Police —Charlton
- £45,986.00 - £54,743.25 a year
- Full-time
- Travel
- Negotiation
Front Of House Security Team Leader
Mitie —London
- £19 an hour
- Weekend availability
- Computer literacy
- Windows
- Microsoft Office
4d

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Airport Control Coordinator

Heathrow -
London

Apply Now

Job details

Full-time
2 days ago

Benefits

Annual leave
Private medical insurance

Qualifications

Windows
Communication skills

Full job description

It takes a special kind of team work to keep the world’s most iconic airport running smoothly. Over 65,000 people across hundreds of companies work at Heathrow and together they are Team Heathrow. The airport team includes colleagues from airlines, baggage handlers, control authorities, retailers, passenger services, emergency services, transport providers, security, engineering, airfield operations and more.

Our team are responsible for managing relationships with our partners, and coordinating day-to-day operational activities, including the Airport Operating Centre (APOC) operational plan.

Our purpose is to make every journey better and we work closely with our Team Heathrow Partners to achieve it. We do this by building trusted relationships with our partners, working to understand our shared goals and continually driving up standards across safety, operational and resilience performance. This demands close collaboration and communications, clear governance, working to quickly identify and to resolve shared issues that proactively deliver improvement across Heathrow and for our passengers.

It’s an inspiring, exciting place to work, with unlimited opportunities to make a difference. Be part of this city within a city and you’ll find a team that feels like family, and a place where you belong.

Airport Control Co-ordinators are part of Heathrow’s Airport Control team in APOC, responsible for coordinating daily operational responses with support from senior leads. They manage a wide range of incidents and communications—such as alarms, emergencies, and general enquiries—by assessing situations, dispatching resources, and adapting responses as needed. ACCs also log incidents, follow standard procedures, and ensure clear, consistent communication across colleagues and stakeholders throughout the airport.

Handle inbound calls, including 222 emergency calls, alarms (e.g. fire, panic, CPSRA), and notifications, ensuring the correct SOP or response is deployed promptly.
Log all incident details electronically, capturing key information such as location, nature of the issue, required assistance, and any health and safety considerations.
Communicate via radio and telephone to dispatch relevant resources and ensure responding teams have sufficient information to manage incidents effectively.
Act as a central coordination point during incidents, sharing accurate updates with stakeholders and implementing incident management procedures with authorities and partners.
Respond to general enquiries and ensure all alarms and calls are handled within KPI timeframes to maximise response efficiency.
Escalate issues when needed, report system faults, and support investigations through CCTV monitoring in line with legislation.
Support communications and operations by issuing updates, making announcements, maintaining records, contributing to training and handovers, and ensuring overall operational readiness.

Ability to remain calm, confident, and effective under pressure in a complex, multi-stakeholder operational environment.
Strong communication skills, with the ability to engage and adapt style for stakeholders at all levels, including external partners and authorities.
Well-organised, flexible, and capable of multitasking and prioritising competing demands.
Proven ability to exercise sound judgement and decision-making, particularly in high-pressure or sensitive situations.
Experience working in a fast-paced operational environment, with good IT literacy across Windows-based and relevant systems.
Ability to handle sensitive information with strict confidentiality and maintain professionalism.

Ideally, you will also have:

Experience working in an airport or aviation operational role.
Passion for building strong working relationships and delivering excellent customer service.
High levels of personal drive, motivation, and enthusiasm to succeed.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working location

This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.

Apply Now

Refine Your Search

operational control centre jobs in london, eng

Airport Control Coordinator

Control Centre Duty Manager

VRES Contact Centre Manager

General Assistant

Global Operations Centre Controller

Executive Assistant to CEO

Control Room Supervisor

Customer Service Clerk

Stockroom Executive

Trade Operations Manager

Logistics Specialist - Data Center , Logistics Specialist DC

Logistics Coordinator

Data Economy Analyst

Regional Security Operations Centre (RSOC) Supervisor

Chemical Operations Manager

Data Centre Operations Technician

Data Center Technician

SSC Supervisor

Service Delivery Manager – Contact Centre & Specialist Removals Team

Front Of House Security Team Leader

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