Employer
Harrow East Primary Care Network (PCN)
Practice Sites
- Honeypot Medical Practice
- Bacon Lane Surgery
- Mollison Way Surgery
Salary
Salary range indicated however salary will be based on candidates relevant experience and criteria met in the person specification.
Length of post
Fixed-term contract to 1st April 2027 (with a possibility of extension)
Hours
Full-time but part-time considered
Accountable to
PCN Clinical Director and PCN Practices
Reports to
PCN Manager
Summary
Harrow East PCN is a group of three dynamic and friendly forward thinking GP practices located in a geographically contiguous area of East Harrow. We share an ethnically diverse population with a high prevalence of Diabetes, Pre-diabetes, Cardiovascular Disease, Hypertension and frailty. Our network of GP practices work in close alignment to meet the complex needs of our patient communities, and ensure they receive effective and culturally sensitive care.
The ethos of our PCN is to support GP resilience and sustainability, by creating system efficiencies from economies of scale through a centralised multi-disciplinary team who work at scale across our member practices.
The PCN Care Coordinator is an essential part of this team, helping to ensure that patients receive the appropriate care while reducing duplication of work at individual practice level. The PCN Care Coordinator will work across our member practices to coordinate patient care, support initiatives that help to help tackle health inequalities and educate and empower patients to manage their care with a view to increasing GP capacity, so that our practices have more time to focus on patients with more reactive and complex needs.
About the role
We are seeking a motivated, organised and patient‑centred Care Coordinator to join our Primary Care Network (PCN). This is a front‑line delivery role that plays a vital part in improving access, experience and outcomes for our local population.
You will work proactively with defined patient cohorts, delivering structured call and recall programmes, coordinating care across services, and supporting the delivery of PCN priorities. You will be expected to work to clear Standard Operating Procedures (SOPs), targets and KPIs, and to take ownership of specific projects.
This role is ideal for someone who is methodical, confident using IT systems, and motivated by making a measurable difference to patient care.
Key responsibilities
- Proactively coordinate care for defined patient cohorts, using structured call and recall activity to support population health priorities.
- Deliver PCN and practice targets across national and local programmes, including (but not limited to) long‑term conditions, health checks and immunisations.
- Use EMIS Web and other clinical systems to:
- Identify patients and manage registers
- Run searches and reports
- Monitor progress against agreed KPIs
- Ensure accurate coding and record updating
- Triage and process online consultation requests (e.g. AccuRx), providing effective care navigation and ensuring patients are directed to the most appropriate service first time.
- Work in a patient‑centred and culturally sensitive way, engaging with diverse and hard‑to‑reach communities to help reduce health inequalities.
- Follow PCN and practice SOPs and protocols consistently and raise concerns where processes or pathways need clarification or improvement.
- Liaise effectively with clinicians and practice teams to support joined‑up care.
- Contribute to performance reporting and assurance activity as required by the PCN.
What success looks like in this role
- Patients are contacted promptly, appropriately and with clear outcomes recorded.
- Call and recall programmes are delivered on time and meet or exceed agreed targets.
- SOPs and protocols are followed reliably, with high‑quality and consistent data recording.
- You are seen as organised, proactive and dependable by colleagues across the PCN.
Confidentiality
In undertaking duties outlined in this job description the post holder will have access to confidential/sensitive information relating to local patients registered at our member practices, other healthcare workers/colleagues & local businesses.
Such information is strictly confidential and as such the post holder will be expected to act in line with the company’s confidentiality policies and procedures to ensure protection of personal and confidential data.
Personal/ Professional Development
The post holder will be supported with personal/professional development by the PCN manager, and will be expected to take responsibility for their own development and learning in a collaborative approach.
Person Specification
Criteria
Education & Qualifications
- Educated to GCSE/O Level standard or equivalent, including English Language and Maths
- IT literate
Skills & Experience
- Evidenced experience of high level administration
- Excellent organisational and communication skills
- Experience of supporting administration of local NHS services
- Ability to work to deadlines and prioritise workload accordingly
- Experience of Microsoft Office packages (to include Word, Excel, outlook, MS Teams and Powerpoint)
- Experience of document management
- Experience of using Pinnacle
- Experience of using EMIS
- Able to work methodically on process driven tasks
About you
Essential
- A strong commitment to patient‑centred care and improving health outcomes.
- Comfortable working to targets, KPIs and deadlines.
- Highly organised, methodical and able to manage competing priorities.
- Confident using IT systems and working with structured processes.
- Able to work independently while also being an effective team member.
- Good communication skills, with the ability to engage sensitively with patients from diverse backgrounds.
Desirable
- Experience working in primary care, PCN, community health or public health settings.
- Experience of call/recall, care navigation or population health activity.
- Familiarity with EMIS Web, AccuRx or similar clinical systems.
- Experience contributing to or delivering service improvement projects.
What we offer
- A supportive PCN environment with clear priorities and structured ways of working.
- The opportunity to make a real, measurable difference to patient care and access.
- Exposure to PCN‑wide initiatives and projects.
- Training and development aligned to the role.
- NHS pension and employment benefits.
Personal/ Professional Development
The post holder will be supported with personal/professional development by the PCN manager, and will be expected to take responsibility for their own development and learning in a collaborative approach.
Confidentiality
In undertaking duties outlined in this job description the post holder will have access to confidential/sensitive information relating to local patients registered at our member practices, other healthcare workers/colleagues & local businesses.
Such information is strictly confidential and as such the post holder will be expected to act in line with the company’s confidentiality policies and procedures to ensure protection of personal and confidential data.
- Job Types: Full-time, Part-time
- Benefits: Company pension
- Ability to commute/relocate: Queensbury, Harrow HA3 9HT – candidate can reliably commute or relocate before starting work (required)
- Work Location: In person
Job Types: Full-time, Part-time
Pay: From £12.71 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Harrow HA3 9HT: reliably commute or plan to relocate before starting work (required)
Work Location: In person
