Service designer customer journey Work, Jobs in London, Eng (with Salaries)

Service Designer | London
Photon —London
- Full-time
Service Designer
UnWork.com Ltd —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
Quick apply
12h
Product Designer
Conduct —London
- Full-time
3d
E‑commerce Opportunities
Margaret Howell Ltd. —London
- Part-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee discount
Staff Product Designer, Business Banking
Referrals Only —London
- £110,000 - £125,000 a year
- Remote
- Work from home
- Flexible schedule
Customer Success Manager
Spruce —London
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
VodafoneThree - UX Designer
Vodafone —London
- Full-time
- Hybrid work
- Agile
- Communication skills
- Employee discount
11h
Product Designer (m/f/x)
Eye Security —London
- Full-time
- Remote
- English
- Communication skills
Spatial & Interior Designer
Revolut —London
- Communication skills
- Marketing
Service Designer
Hillingdon Council —Uxbridge
- £48,003 - £52,194 a year
- Analysis skills
- Agile
- IT
- Free parking
- Employee discount
14d
Lead Product Designer
Monzo —London
- £90,000 - £110,000 a year
- Remote
- Work from home
- Flexible schedule
User Researcher
Financial Times —London
- Full-time
- Hybrid work
- Communication skills
- Annual leave
17h
Copywriter
IG Group —London
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Gym membership
- Life insurance
8d
AI Experience Designer, United Kingdom - BCG X
Boston Consulting Group —London
- Full-time
- Up to 50% travel
- English
- Travel
Staff Product Designer
PolyAI —London
- Hybrid work
- Supervising experience
- Mentoring
- AI
- Annual leave
- Work from home
Quick apply
Design Consultant
King Living —London
- Part-time
- Sales
- Data entry
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
UX Designer
Odevo —London
- Hybrid work
- Bachelor's degree
- Agile
- IT
Quick apply
Lead Service Designer
Capgemini Sogeti —London
7d
Product Designer – 12 Month FTC
Lloyds Banking Group —London
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- Financial services
- AI
- Banking
7d
Business Analyst
Amaris Consulting —London
- PMP
- Master's degree
- Analysis skills

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Service Designer | London

Photon -
London

Apply Now

Job details

Full-time

Qualifications

Business processes

Full job description

Service Designer | Job Description

Responsibilities and experience

Understanding and articulating clearly how services need to change from a user-centred, system, and business perspective

Plan and execute system mapping, customer journeys, scenarios and service specifications of users and defining how and what organizations need to so that they deliver services more effectively

Working closely with user researchers to define and communicate people’s needs

Work closely with researchers, visual and user experience designers contributing to the improvement of the design quality and final user experience.

Collaborate with product owners and leaders to drive product strategy and the development roadmap

Identifying how organisations can reduce cost of delivery and improve outcomes through re-design of user experience, business processes, and better collaboration across systems

Setting future visions for products and services that inspire and meet the needs of customers

Designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback

Being critical during the design process of the balance of power in service structures and challenging how people can be empowered and supported to thrive in their environment

Designing with technologists and developers to take a service live

Facilitate workshops with diverse groups of clients and stakeholders.

Measuring and evaluation

Defining key metrics and measurements for organisations to evaluate their impact, supporting them to use this data to iterate what they deliver

Evaluating the cost of a service delivery

Designing organisations and propositions

Co-designing with our clients and communities to design new service models and value propositions, defining how organisations can re-organise themselves to deliver products and/or services

Taking research into actionable insights and communicating this in a succinct and human-centred way to stakeholders

Working with researchers and analysts to define unmet needs of people who may not use services, and defining how organisations can independently or collaboratively meet these needs

Analysing and directing on how organisations need to change to deliver more effective services

Coaching and supporting organisations

Supporting teams and organisations to develop the cultural conditions, practices, and rituals to design user-centred services

Teaching organisations how to design better services, and providing coaching to develop these capabilities, outlining where this is best placed in an organisation

Teamwork and daily practice

Keeping our projects on time and budget and reporting to our project directors and Head of Delivery

Working to the highest ethical and moral standards of research and design practice, promoting inclusive design practice at all levels of your work

Providing input and critical thought at our show and tells and design crits

Supporting the development of Snook’s internal processes and tools

Bring an optimistic and entrepreneurial mindset to our work, supporting directors to spot and enable new opportunities in the world

Having confidence and experience in the end-to-end journey of a project, from navigating sales through to end delivery

Having confidence in agile practice and language related to the design process

Apply Now

Refine Your Search

service designer customer journey jobs in london, eng

Service Designer | London

Service Designer

Product Designer

E‑commerce Opportunities

Staff Product Designer, Business Banking

Customer Success Manager

VodafoneThree - UX Designer

Product Designer (m/f/x)

Spatial & Interior Designer

Service Designer

Lead Product Designer

User Researcher

Copywriter

AI Experience Designer, United Kingdom - BCG X

Staff Product Designer

Design Consultant

UX Designer

Lead Service Designer

Product Designer – 12 Month FTC

Business Analyst

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