Service team lead Work, Jobs in London, Eng (with Salaries)

Team Lead
BBC —London
- £65,000 - £75,000 a year
- Full-time
- Customer service
- IT
3d
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
12d
Customer Experience Supervisor
Wellbeing Medical Group —London
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Student Welfare Officer - Alternative Provision
The Complete Works Ltd. —London
- From £30,317.93 a year
- Full-time
- Bachelor's degree
- Mentoring
- In-person
- Store discount
- Employee discount
Quick apply
Carers Service Lead
Mind in Bexley —Bexleyheath
- £30,000 - £31,512 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
- Free parking
- Employee discount
Quick apply
2d
Team Lead Service Operations
SITA Switzerland Sarl —London
- Weekend availability
- Hybrid work
- Computer networking
- Organisational skills
- IT
- Annual leave
- Work from home
1d
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Airport Control Coordinator
Heathrow —London
- Full-time
- Windows
- Communication skills
- Annual leave
22h
Assistant General Manager
Draughts —London
- Part-time
- Employee discount
Quick apply
Student Welfare Officer
Mont Rose College of Management & Sciences —Ilford
- £33,000 - £40,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
- Free parking
Quick apply
2d
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
Stores Team Leader
Keolis Amey Docklands 2025 Limited —London
- £55,000 a year
- Weekend availability
- Microsoft Excel
- ERP systems
- Maintenance
- Employee discount
12d
Senior Consultant
VFS SPV Ltd —London
- £55,000 - £75,000 a year
- Full-time
- Engineering
- English
- Master's degree
- Free parking
Quick apply
9d
Supervisor
Holland & Barrett —Putney
- £15.09 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Annual leave
11d
Service Team Manager
B&Q —London
- £36,500 - £41,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
14d
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
Central Office Administrator
Imperial College London —South Kensington
- £41,005 - £45,616 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
7d
Bar/Restaurant Supervisor (Full Time)
TEMPLAR Wine Bar & Restaurant —London
- Up to £18 an hour
- Part-time
- Hospitality
- Bar
- English
- Employee discount
- Flexible schedule
Quick apply
Graduate Strategy & Service Improvement Analyst
Oak House Children's Home —Ilford
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Project management
Quick apply
1d

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Team Lead

BBC -
London

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Job details

Full-time | Fixed term contract
£65,000 - £75,000 a year
3 days ago

Qualifications

ITIL Certification
Customer service
ITIL
IT

Full job description

Job Description .buttontext1967aeac1bf131b4 a{ border: 1px solid transparent; } .buttontext1967aeac1bf131b4 a: focus{ border: 1px dashed #757575 !important; outline: none !important; }
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Job Requisition ID: 48202
Job Closing Date: 8 July 2026
London, GBR, W1A 1AA

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JOB DETAILS

JOB TITLE: Team Lead, Operations Engineer
JOB REF: 48202
JOB BAND: D
CONTRACT TYPE: 12 month attachment/FTC
DEPARTMENT: CAS Technology Support
LOCATION: London
PROPOSED SALARY RANGE: £65,000 - £75,000 plus London Weighting depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.

PURPOSE OF THE ROLE

As a Support Team Leader, you’ll join a critical team supporting the BBC’s broadcast output while line managing members of the CAS Servicedesk. You’ll lead, coach, and develop technical talent, fostering strong collaboration and helping individuals grow their careers within Tech Ops. This is a valuable opportunity to build leadership capability, champion innovation, and drive continuous improvement in a dynamic, supportive environment where your impact is visible and meaningful.

WHY JOIN THE TEAM

Join a team at the centre of the BBC’s live technology operations, where decisions directly influence the reliability of services used across broadcast and production. As a Support Team Leader, you’ll balance fast-moving operational challenges with longer-term priorities, helping shape how the department responds to incidents, projects, and future demand. This is a role for someone who thrives under pressure and wants to make a tangible impact.

YOUR KEY RESPONSIBILITIES AND IMPACT

Takes personal responsibility for the output of the on-duty Technology Support team
Develops team members and assesses training required, to meet the needs of the business.
Ensures that the support team meets the professional standards expected of them
Develops team members and assesses training required, to meet the needs of the business.
Assists team and customers by liaising with them when problems, changes and delays occur
Able to communicate effectively with internal and stakeholders at all levels.

YOUR SKILLS AND EXPERIENCE – KEY CRITERIA

Essential Criteria

Experience of working within a fast-moving broadcast environment, with a strong understanding of the pressures and demands of supporting broadcast technology in a 24/7 Operation.
Proven ability to manage incidents, problems, and technical changes effectively within a high-pressure, customer-focused environment.
Ability to manage a diverse team of people and to communicate clearly with a range of people, including the ability to explain and discuss complex technical issues using a range of styles, tools and techniques which are appropriate to the audience
Understanding of good management practice and experience of managing teams to deliver high standards of work and of implementing process change and new ways of working
Knowledge and experience of ITIL Service management good practice and customer service experience.

Desirable Criteria

Information Technology Infrastructure Library (ITIL) practice and processes.
Delegation and strong interpersonal skills.
A keen interest in, and an understanding of, technological developments and their application to broadcast output.
Experience as a broadcast support engineer or analyst (or equivalent)
ITIL V3 Foundation certificate (or equivalent)

If you can bring some of these skills and experience, along with transferable strengths, we’d encourage you to apply.

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Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

For any general queries, please contact: [email protected]

We are unable to accept applications via CV and only applications made online will be considered. Please click on the APPLY NOW button to proceed with your application.

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Redeployment

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

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Refine Your Search

service team lead jobs in london, eng

Team Lead

Customer Service Manager

Customer Experience Supervisor

General Manager - Samsung Experience Store

Student Welfare Officer - Alternative Provision

Carers Service Lead

Team Lead Service Operations

Head of Dispensary Operations

Airport Control Coordinator

Assistant General Manager

Student Welfare Officer

Service Coordinator Team Leader

Stores Team Leader

Senior Consultant

Supervisor

Service Team Manager

Customer Support Team Lead

Central Office Administrator

Bar/Restaurant Supervisor (Full Time)

Graduate Strategy & Service Improvement Analyst

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