Utility services Work, Jobs in London, Eng (with Salaries)

Senior Occupier Facilities Manager - Margaret St, London
Savills Management Resources —London
- Mentoring
Reinstatement Operative
Ground Control —London
- Full-time
- Driving
- Construction
- Hand tools
- Annual leave
- Life insurance
Quick apply
Traffic Management Operative M1/M2/M5 £400 per shift guaranteed
Whites Traffic Management Ltd —London
- £400 - £401 a day
- Overtime
- Management
- Maintenance
- Driving
- Work from home
Quick apply
6d
Heritage Warden
Amulet —London
- £15.16 an hour
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
6d
Maintenance Technician Part Time (20 Hrs.)
GREYSTAR EUROPE HOLDINGS LTD —North Acton
- £15,999 - £16,000 a year
- Part-time
- Customer service
- Maintenance
- In-person
- Flexible schedule
Quick apply
9h
Senior Office Administrator
Edward Chase —London
- £14 - £18 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
1h
Relief Guest Services Advisor
Amulet —Bromley
- £13.45 an hour
- Weekend availability
- Microsoft Excel
- Customer service
- Computer literacy
- Annual leave
- Flexible schedule
Quick apply
6h
Security Team Leader
Amulet —Bromley
- £16.36 an hour
- Full-time
- Microsoft Word
- Customer service
- English
- Annual leave
Quick apply
5d
LUXURY PROPERTY MANAGER & PA TO FOUNDER
19 London —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2h
Senior Project Coordinator/Manager (Utility /Electrical)
SOS Synergy —Borehamwood
- £35,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Project management
- Health & wellbeing programme
Quick apply
6d
Support Worker
Salutem Care & Education —London
- £12.71 an hour
- Communication skills
1d
Senior Analyst - BCG Vantage - Customer Services
Boston Consulting Group —London
- Full-time
- Customer service
- English
- Bachelor's degree
Security Supervisor
Amulet —London
- £15.51 an hour
- Full-time
- Customer service
- Supervising experience
- First Aid Certification
- Annual leave
Quick apply
1d
Utility/Electrical Project Manager (Office Based)
SOS Synergy —Borehamwood
- £38,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Project management
- Health & wellbeing programme
Quick apply
6d
Security Officer
Amulet —London
- £15.16 an hour
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
6d
Residential Building Manager - London, SW6
Encore —London
- £60,000 - £70,000 a year
- Monday to Friday
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Accounts Payable Assistant
Utility Warehouse —London
- Full-time
- Hybrid work
- Employee discount
- Gym membership
Quick apply
1d
Depot/Fleet Administrator
Sovereign Automotive —West Drayton
- £27,250 a year
- Overtime
- Computer literacy
- Administrative experience
- Analysis skills
- Employee discount
Quick apply
Senior Manager Professional Services
Fusion Risk Management —London
- Full-time
- Salesforce
- Project management
- Presentation skills
Quick apply
General Yard Operative
EMR Group —London
- Full-time
- IT
- Annual leave
Quick apply
11d

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Senior Occupier Facilities Manager - Margaret St, London

Savills Management Resources -
London

Apply Now

Job details

Qualifications

NEBOSH
Facilities management
Mentoring

Full job description

Purpose of the Role

The Senior Occupier Facilities Manager (SOFM) will manage a team of Occupier Facilities Managers and act as the Client Relationship Manager for key client instructions. The SOFM will ensure operational excellence, compliance with legal and statutory requirements, and uphold high service standards across all managed properties. This role includes oversight of health and safety, risk management, budget control, and service delivery while fostering team development and leading business development initiatives.

Key Responsibilities

Team Management and Leadership

Manage and mentor a team of Occupier Facilities Managers (OFMs), and FM Apprentices, ensuring their development, performance, and progression through regular reviews and training plans.
Act as a mentor to FM Apprentices, ensuring that their development and progression are managed effectively to foster career growth.
Oversee all site personnel within the allocated portfolio, addressing performance, conduct, and workload issues, and conducting annual appraisals and six-monthly reviews in line with Savills policies.

Client Relationship Management (CRM)

Act as the primary Client Relationship Manager for key client instructions, ensuring the highest standards of service delivery.
Meet with the client on a monthly basis, or as often as the management contract dictates, to review performance, resolve issues, and maintain strong client relationships.
Promote Savills Occupier service line, identifying business development opportunities to support the client contract.
Lead the mobilisation and demobilisation of properties within your portfolio, ensuring smooth transitions for clients.

Health & Safety and Compliance

Ensure compliance with all legal, statutory, and Health and Safety requirements, maintaining up-to-date records in Datastation and the Operation Reporting System (“Compass”).
Hold a NEBOSH or IOSH qualification (or commitment to obtain one), ensuring the same level of competence across the FM team.
Prepare sites for risk assessments and maintain a minimum compliance rating of 95%.
Ensure all risk assessments are maintained at each property and on Datastation, and that action plans are diligently implemented.
Ensure quarterly Health & Safety checklists are completed and uploaded to Datastation within the required timescales.

Operational Excellence

Ensure high site standards in terms of cleaning, repair, and presentation across all managed properties, maintaining these standards within property budgets.
Inspect all properties at the frequency specified by the Facilities Management Agreement (FMA) and ensure all inspections are logged and completed on time.
Monitor and manage utility consumption at all sites, updating Compass accordingly.

Budget Management

Assist in the preparation of the annual service charge budget by drafting proposals with detailed explanatory notes to ensure the CRM understands the operational needs of each property.
Approve all expenditure invoices as the first approver, track budget spend throughout the service charge year, and promptly notify the management surveyor of any budget deviations.
Own and oversee the service charge reconciliation process to ensure accuracy and completeness.
Quarterly budget meeting with the client to review expenditure.
Monitor client expenditure and ensure timely approval of invoices via Proactis/Elogbooks.

Contractor Management

Evaluate and oversee contractual relationships with contractors, ensuring service delivery aligns with agreed specifications.
Address and resolve any shortcomings in service delivery promptly, and escalate issues to senior management as necessary.
Ensure contingency plans are in place for adequate site attendance, including cover for holidays, sickness, and training.

Crisis Management and Emergency Response

Act as the first point of contact for emergency situations, coordinating with Savills Helpdesk and third-party stakeholders to ensure rapid response and resolution.
Report back to relevant personnel during emergencies, ensuring effective communication and management.

Reporting and Documentation

Ensure the Operation Reporting System (Compass) and Datastation Health & Safety systems are up-to-date and complete at all times.
Produce and coordinate information and reports in line with Savills and client requirements

Skills, Knowledge and Experience

Essential

Proven track record with 5+ years of experience managing facilities across a diverse portfolio, including multi-site operations and large-scale commercial properties.
Demonstrated ability to build, develop, and maintain strong, long-term relationships with key clients, ensuring their needs are met and high levels of customer satisfaction are achieved.
Experienced in leading and mentoring teams, with a focus on developing talent, enhancing skills, and fostering a collaborative and productive work environment.
Highly self-driven individual with exceptional interpersonal skills, able to engage with stakeholders at all levels and influence outcomes through effective communication.
Proven ability to manage multiple tasks and projects simultaneously, prioritising work to meet deadlines while maintaining flexibility in a dynamic, fast-paced environment.
Skilled in managing a large portfolio of projects and properties, coordinating with a broad range of clients, suppliers, and property owners to ensure service excellence.
Extensive experience and expertise in delivering high standards of property management, including maintenance, compliance, and service delivery within budgetary constraints.
Comprehensive knowledge and experience in preparing, managing, and reconciling service charge budgets, ensuring compliance with financial targets, deadlines, and cost control measures.
NEBOSH certification is essential, demonstrating a strong commitment to maintaining safe, compliant work environments and adhering to legal and statutory requirements.
Strong background in facilities management within a comparable setting, with a solid understanding of operational best practices and industry standards.

Working Hours - 09:00-17:30

Please see our Benefits Booklet for more information.

Apply Now

Refine Your Search

utility services jobs in london, eng

Senior Occupier Facilities Manager - Margaret St, London

Reinstatement Operative

Traffic Management Operative M1/M2/M5 £400 per shift guaranteed

Heritage Warden

Maintenance Technician Part Time (20 Hrs.)

Senior Office Administrator

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Security Team Leader

LUXURY PROPERTY MANAGER & PA TO FOUNDER

Senior Project Coordinator/Manager (Utility /Electrical)

Support Worker

Senior Analyst - BCG Vantage - Customer Services

Security Supervisor

Utility/Electrical Project Manager (Office Based)

Security Officer

Residential Building Manager - London, SW6

Accounts Payable Assistant

Depot/Fleet Administrator

Senior Manager Professional Services

General Yard Operative

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