client services manager Work, Jobs in london, gtl (with Salaries)

Client Services Manager
Rapport —London
- £48,000 - £50,000 a year
- Full-time
- Data analysis skills
- Hotel
- Project management
- Employee assistance programme
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Regional Account Manager, London
Proofpoint —London
- From £100,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Client Services Manager
HeadFirst B.V. —London
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Quick apply
2d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Client Services Manager
The Pure Gold Company —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Customer service
- Annual leave
Quick apply
Group Manager - Client Services - PS
Infosys —London
- Leadership
6d
Client Services Manager
Impellam Group —London
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
2d
CLIENT MANAGER
Further Group —London
- Communication skills
Client Services Manager
Standard Chartered —London
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Manager, Client Services
Pulse Power Holding GmbH —London
Quick apply
Client Services Manager
Epsilon —London
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Communication skills
5d
Client Success Manager
Charles Cameron & Associates —Southwark
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
1d
Customer Success Manager (CSM)
Test Partnership —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Work from home
Quick apply
Client Success Executive
PEI Group —London
- English
- Administrative experience
Client Success Manager - Fully Remote
Impact Clients —London
- £8,000 - £12,000 a month
- Full-time
- Remote
- Google Suite
- Sales
- English
Quick apply
Strategic Client Services Manager
Epsilon —London
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Mentoring
13d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Client Manager UK VDR
Euronext —London
- Full-time
Manager, Client Services (Private Equity)
proSapient —London
- Hybrid work
- Management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2d

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client services manager jobs near london, gtl

Client Services Manager

Rapport -
London

Apply Now

Job details

Permanent | Full-time
£48,000 - £50,000 a year

Benefits

Company pension
Employee assistance programme

Qualifications

Data analysis skills
Project management
Leadership
Communication skills
Time management

Full job description

We are recruiting a Client Services Manager to lead a fantastic Rapport team based in Baker Street.

The Client Services Manager will oversee the smooth running of the Front of House Department which includes but is not limited to Reception, Call Services and Helpdesk, with a key focus on the constant development of the service, including planning and shaping client services for a new, state-of-the-art facility in a prime central location near Oxford Street in the near future.

Our client is an accountancy and business advisory firm, where excellence and passion are the norm every single day.

This role comes with fantastic additional benefits of complimentary daily breakfast, lunch and refreshments in the restaurants while on duty.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)

Salary: £48,000 - £50,000

What will you get?

Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

To inspire, engage and guide the team towards the achievement of service excellence, ensuring exceptional operational standards.
To oversee the onsite operations, ensuring delivery of excellent service as expected and within agreed SLA’s and KPI’s.
To work effectively with others in the organisation, seeking input, contributing ideas and sharing relevant information ideas and suggestions with the team.
To maintain a strong awareness of business activity and ensure that the client expectations about front of house services are consistently delivered and developed.
To demonstrate strong data analysis skills, preparing and delivering insightful monthly and quarterly reports to track performance and identify improvement opportunities.
To stay close to the business and the client and develop excellent working relationships, at all levels.
To develop and comply with standard operating procedures (SOPs) manual and keep up to date with new information.
To guide and develop team members on a daily basis.

The ideal candidate will

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Strong project management skills
Preferably have previous team leadership experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment
Have passion to deliver excellent guest service in everything that they do
Be adaptable and flexible, creative and proactive, organised and detail-oriented, process-driven, and resourceful with a can-do attitude
Have excellent time management and communication skills (verbal and written)
Be able to easily build rapport with key stakeholders (internal, external and VIPs)

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Apply Now

Refine Your Search

client services manager jobs in london, gtl

Client Services Manager

Client Services Manager

Regional Account Manager, London

Client Services Manager

Client Engagement Manager

Client Services Manager

Group Manager - Client Services - PS

Client Services Manager

CLIENT MANAGER

Client Services Manager

Manager, Client Services

Client Services Manager

Client Success Manager

Customer Success Manager (CSM)

Client Success Executive

Client Success Manager - Fully Remote

Strategic Client Services Manager

Head of CS - Under 18s Services

Client Manager UK VDR

Manager, Client Services (Private Equity)

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