Stage manager Work, Jobs in London, Gtl (with Salaries)

Customer Support - Manager, LONDON
nsave —London
- Full-time
- Communication skills
- Annual leave
- Gym membership
Quick apply
Trainee Manager
CLOUT COMMUNICATIONS LTD —London
- £25,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Gym membership
Quick apply
3d
Junior People Analyst
Fasanara —London
- Full-time
- Bachelor's degree
- Human resources
- Organisational skills
- Annual leave
Quick apply
3d
Data Scientist (Apprentice)
Financial Ombudsman Service —London
- £26,936 a year
- Full-time
- Hybrid work
- Microsoft Excel
- IT
15h
Website Content Writer - UK
Grouper —London
- Remote
- Computer Science
- English
- Organisational skills
Quick apply
Junior IT Project Manager/Business Analyst
London Borough of Barking and Dagenham —London
- Analysis skills
- Project management
- Travel
- Annual leave
12d
Research Analyst
Neudata —London
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
3d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Junior Product Manager
Teya —London
- Full-time
- Bachelor's degree
- Product management
- Communication skills
10d
Talent Manager (Apprenticeships)
London Fire Brigade —London
- £46,941 - £56,071 a year
- Hybrid work
- Project management
- Organisational skills
- Employee discount
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Intelligence Development Officer
Safer Business Network Ltd —London
- From £31,830 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
Quick apply
3d
IT Asset Management Apprentice
Financial Ombudsman Service —London
- £26,936 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- IT
15h
Project Support Officer
MI6 —London
- £50,740 - £54,938 a year
- Full-time
- Annual leave
LEGOLAND® Windsor Stage Manager
RWS Global —London
- £130 a day
- Seasonal
- First Aid Certification
- Organisational skills
- Resort
Creative Intern, The Trust International
Dow Jones —London
- Full-time
- Internship
- Communication skills
- Time management
Agile Delivery Manager
Reward Gateway —London
- £78,000 - £83,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Software development
- Agile
Quick apply
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
20h
Stock Manager
Albert's Schloss London —London
- Up to £37,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Excel
- Employee discount
Quick apply
6d
HR Administrator
Rider Levett Bucknall —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
- Gym membership
Quick apply
19h

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Customer Support - Manager, LONDON

nsave
London

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
UK visa sponsorship
Private medical insurance
Gym membership

Qualifications

Quality assurance
Customer support
Communication skills

Full job description

About nsave

nsave is a fintech company headquartered in London. Founded by Amer Baroudi and Abdallah AbuHashem, our vision is to "Protect and grow the wealth of the financially excluded". We have built a global platform that provides trusted USD accounts, global payments, and investments for individuals from distressed economies, where inflation is high and banking systems are unstable. Our compliance-by-design approach and proprietary technology allow us to deliver these services securely and at scale.

To date, nsave has raised $22M from leading investors including Sequoia Capital, TQ Ventures, Y Combinator, and SV Angel. Our team has grown 200% in the last year, and with so much more ahead, we're just getting started!

Learn more at www.nsave.com.

Location: Full-time, on-site role based in London

About the Role

As our Customer Support Lead, you will build, manage, and scale a high-performing customer support function at the heart of nsave's mission. This is a business-critical role, responsible for ensuring our customers receive rapid, high-quality support while continuously improving systems, feedback loops, and operational excellence. You will lead a team of 10 Customer Support agents and play a central role in shaping how we deliver a world-class support experience as we scale.

You will:

Lead and manage a team of 10 Customer Support agents, ensuring performance, quality, and accountability
Design and oversee CS planning, coordination, and scheduling to ensure consistent coverage and service levels
Audit performance and quality, implementing structured feedback and continuous improvement processes
Build strong feedback loops between Customer Support, Product, Engineering and Operations to surface user pain points and drive improvements
Develop scalable systems and automations to optimise recurring workflows and reduce manual effort
Analyse support data to identify trends, root causes, and highest-impact opportunities for improvement
Maintain and enhance knowledge bases, documentation, and internal frameworks
Ensure rapid and proactive responses to customer issues, bugs, and operational queries

Who you are

Experienced in leading customer support teams within a high-growth startup or fintech environment
Strong track record of building scalable support processes and operational frameworks
Data-driven and tech-savvy, with the ability to use insights to drive meaningful improvements
Experienced in automation and workflow optimisation, reducing manual friction through smart systems
Comfortable analysing performance metrics and translating them into action
Proactive, decisive, and able to operate effectively in a fast-paced, high-ambiguity environment
Strong communicator who can collaborate cross-functionally with Product, Engineering, and Operations
Methodical and structured, ensuring clear processes and strong feedback loops
Coding knowledge or technical fluency is highly desirable

How You'll Make a Difference

Build a rapid, scalable customer support function that grows alongside the business
Create strong operational foundations that ensure quality, consistency, and accountability
Surface actionable insights from customer interactions to directly inform product and operational improvements
Automate and optimise workflows to increase efficiency and reduce response times
Maintain high standards in performance auditing, quality assurance, and knowledge management
Embed a culture of urgency, ownership, and excellence within the support team

nsave Values

Alongside technical excellence, we look for people whose values align with ours:

Service - "Mission First": We put the mission, our customers, and our team above self.
Urgency - "Stay focused. Move fast": We act with urgency and intention, concentrating on what matters most.
Ownership - "Act as an Owner": We take responsibility for outcomes end-to-end.
Standards - "Pursue Excellence": We hold ourselves to high personal standards and continuously improve.

We hold ourselves to high personal standards and continuously improve.

Please apply only if you:

Are deeply motivated by nsave's mission and the problems we are solving
Thrive in high-ownership, high-accountability environments
Are comfortable operating with urgency and ambiguity
Want to build and scale a best-in-class customer support function in an early-stage, high-growth fintech

Employee Benefits

nsave Share Options (subject to eligibility and plan rules)
25 days Annual leave (+ UK Public Holidays)
Visa Sponsorship available
Private Medical Insurance (includes Dental, Optical and pre-existing conditions)
Free monthly Gym membership (via hussle)
£500 GBP Health & Wellness Budget
Individual Learning & Development Budget
Season Ticket Loan Scheme
Cycle to Work Scheme

nsave is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all backgrounds, identities, and experiences. We do not discriminate on the basis of age, gender, ethnicity, religion, sexual orientation, disability, or any other protected characteristic.

Quick apply

Refine Your Search

stage manager jobs in london, gtl

Customer Support - Manager, LONDON

Trainee Manager

Junior People Analyst

Data Scientist (Apprentice)

Website Content Writer - UK

Junior IT Project Manager/Business Analyst

Research Analyst

Relationship Manager

Junior Product Manager

Talent Manager (Apprenticeships)

Customer Success Manager

Intelligence Development Officer

IT Asset Management Apprentice

Project Support Officer

LEGOLAND® Windsor Stage Manager

Creative Intern, The Trust International

Agile Delivery Manager

Customer Relationship Manager

Stock Manager

HR Administrator

I want to receive the latest job alerts for stage manager in london, gtl

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