Third key manager Work, Jobs in London, Gtl (with Salaries)

Senior Customer Success Manager
Eurobase —London
- Full-time
- CRM software
- Customer service
- Analysis skills
Quick apply
Operations Manager
My Favourite Sandwich —London
- £37,000 - £50,000 a year
- Full-time
- Restaurant management
- Continuous improvement
- Recruiting
- Store discount
- Employee discount
Quick apply
1h
Third Party Risk and Supplier Relationship Manager
PIC —London
- Full-time
- Hybrid work
- AI
- Annual leave
Quick apply
Residential Facilities Manager
Cluttons —London
- Hybrid work
- Business development
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Head of Customer Service
WSET —London
- £55,000 - £65,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
1d
Regional Operations Manager
BidvestNoonan —London
- Full-time
- Team management
- Human resources
- Recruiting
Quick apply
Aerodrome Operations Manager
London City Airport —London
- £58,406 a year
- Weekend availability
- Computer literacy
- Continuous improvement
- Mentoring
- Free parking
- Annual leave
4d
General Services & Facilities Manager
Indra Group UK & Ireland —London
- Hybrid work
- Travel
- Leadership
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
21h
Strategy and Operations Manager, gTech Agency and Partners
Google —London
- £186,000 - £269,000 a year
- Management
- Bachelor's degree
- No degree
8d
Senior Account Manager
Audience Collective —London
- £48,000 - £50,000 a year
- Remote
- Continuous improvement
Quick apply
Account Manager, Supply Chain ESG
Worldly —London
- £77,000 - £110,000 a year
- Full-time
- Remote
- Bachelor's degree
- Annual leave
Project and Change Manager
Bupa —London
- From £70,000 a year
- Full-time
- Agile
- Communication skills
- Annual leave
- Work from home
Quick apply
Fulfilment Operations Manager
One Retail Group —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
Operations Manager
AIRE Ancient Baths —London
- £55,000 - £60,000 a year
- Weekend availability
- Data analysis skills
- English
- Team management
Quick apply
13d
Graduate Programme 2027: Strategy & Operations Manager
Revolut —London
- £11,600 a month
- Full-time
- Hybrid work
- Data analysis skills
- English
- Research
Senior Manager Professional Services
Fusion Risk Management —London
- Full-time
- Presentation skills
- Bachelor's degree
- Continuous improvement
Quick apply
Senior Product Manager
1st Formations —London
- £100,000 - £120,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Product management
- Mentoring
Social Impact Manager - Partnerships & Programmes
AtkinsRéalis —London
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Analytics
Customer Success Engagement Manager
VAST Data —London
- Full-time
- CRM software
- Organisational skills
- Communication skills
Quick apply
Senior Risk Manager
Wise —London
- £100,000 - £130,000 a year
- Full-time
- Hybrid work
Quick apply

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Senior Customer Success Manager

Eurobase -
London

Quick apply

Job details

Full-time

Qualifications

CRM software
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Process improvement
Internal department liaison
Analysis skills
Continuous improvement cycles oversight
Contract renewal support
Risk management
Customer renewal management
Churn prevention
Customer loyalty building
Organisational skills
Relationship management
Customer interaction
Multidisciplinary collaboration
Root cause analysis
Analytics

Full job description

Eurobase is an international software and service provider to financial institutions in over 25 countries. We provide enterprise wide solutions for (re)insurance companies, banks and other financial institutions as well as IT recruitment services.

Our aim is to be recognised as thought leaders in the sectors we operate, and to deliver innovative solutions that provide real business value to our customers.

We pride ourselves on our personal approach, ensuring we deliver the support and flexibility our customers need and the service they expect.

Our customers have a long and lasting relationship with Eurobase and all will verify our approach to doing business and commitment to product investment - delivering ongoing value above and beyond our initial engagements.

Position:

Job Summary

The Customer Success Manager is responsible for building and maintaining strong, trusted relationships with a defined portfolio of enterprise (re)insurance clients using Eurobase’s Synergy2 platform. Acting as the primary point of contact, the role ensures clients achieve maximum value from the application by developing a deep understanding of their business objectives and proactively driving adoption, optimisation, and long-term success.

A key responsibility of the role is identifying opportunities to increase customer value through improved platform usage, process optimisation, and targeted incremental enhancements. The Customer Success Manager works closely with sales, product, and delivery teams to support contract renewals, mitigate churn risk, and contribute to upsell and cross-sell opportunities by clearly articulating value, outcomes, and return on investment.

Clients generally triage and consolidate requests prior to engagement, positioning the Customer Success Manager as a trusted advisor who sets expectations, communicates clearly, and ensures effective alignment between client priorities and Eurobase delivery teams.

Strategic & Analytical

Monitor client usage and engagement trends to identify patterns, adoption opportunities, and potential risks, and provide senior-level insights to internal stakeholders.
Track key client metrics to support proactive client management and continuous improvement.
Identify root causes of client challenges and coordinate cross -functional solutions with internal teams
Leverage customer health metrics to assess risk, anticipate churn, and drive proactive mitigation actions
Build a strong understanding of the client portfolio and business context to drive strategic outcomes
Apply commercial awareness to support renewals and contribute to upsell or cross-sell opportunities

Collaboration & Client-Facing

Collaborate with product, delivery, and technical teams to ensure client needs are addressed effectively, influencing prioritisation where required.
Engage with third-party partners, such as analytics or hosted service vendors, to support client success
Proactively assist colleagues by sharing insights, advising on complex client scenarios, and contributing to broader client engagement strategy.
Utilise internal tools to track tasks, client interactions, and ensure alignment across teams.
Interact with clients at both operational and executive levels to understand challenges and communicate their needs internally with clarity and influence.

Process Improvement & Innovation

Contribute to organisational knowledge by creating and sharing best-practice guides and strategic client insights.
Support implementation of solutions to ensure platform enhancements or fixes meet client needs and deliver measurable value.
Identify recurring client challenges and escalate patterns to help prioritise improvements and optimise processes.

Requirements:

Requirements / Qualifications

Must-Have:

Significant experience in Customer Success managing strategic high-value relationships and ensuring measurable client outcomes.
Experience within a Software-as-a-Service (SaaS) and/or fintech environment
Knowledge of (re)insurance processes and terminology
Business process and reporting awareness to guide clients and improve adoption at both operational and executive levels.
Proven ability to collaborate across teams and influence cross-functional decision-making
Strong problem-solving and analytical skills including the ability to handle complex or multi‑layered client challenges.
Excellent organisational skills and attention to detail.
Extensive experience with CRM tools ideally HubSpot including using CRM insights for strategic portfolio management.

Quick apply

Refine Your Search

third key manager jobs in london, gtl

Senior Customer Success Manager

Operations Manager

Third Party Risk and Supplier Relationship Manager

Residential Facilities Manager

Head of Customer Service

Regional Operations Manager

Aerodrome Operations Manager

General Services & Facilities Manager

Strategy and Operations Manager, gTech Agency and Partners

Senior Account Manager

Account Manager, Supply Chain ESG

Project and Change Manager

Fulfilment Operations Manager

Operations Manager

Graduate Programme 2027: Strategy & Operations Manager

Senior Manager Professional Services

Senior Product Manager

Social Impact Manager - Partnerships & Programmes

Customer Success Engagement Manager

Senior Risk Manager

I want to receive the latest job alerts for third key manager in london, gtl

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