Director of client services Work, Jobs in London (with Salaries)

Client Services Director
Portico Corporate Reception Management —London
- Full-time
- Business development
- Continuous improvement
- Contracts
- Annual leave
- Life insurance
Quick apply
9d
Head of PMO client
NHS England —London
- £94,356 - £108,814 a year
- Full-time
- Project management
- Annual leave
7d
Director of Strategic Operations
Maya Strategic Solutions Ltd —London
- £94,654 - £160,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
2d
Client Director
Collingwood Group —London
- £110,000 - £140,000 a year
- Full-time
- Hybrid work
- Budgeting
- Negotiation
Quick apply
14d
Client Services Director
Atlantis Health —London
- Hybrid work
- Business development
- Training & development
- Leadership
Quick apply
12d
Client Services Manager
PH CONSULTATION UK LTD —Canary Wharf
- £50,000 - £55,000 a year
- Full-time
- CRM software
- Microsoft Office
- Business development
Quick apply
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Leadership
Deputy Director of Customer Success (maternity cover)
Enroly —London
- £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Work from home
- Life insurance
Quick apply
9d
Research Manager/Associate Director - Client Success - Channel Performance
Ipsos —London
- £100,000 - £700,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
Associate Director, Client Services (Maternity Coverage)
Whalar Group —London
- Remote
- Team management
- AI
- Communication skills
- Annual leave
Quick apply
Director of Platform Operations
Kaluza —London
- £141,000 - £170,000 a year
- Full-time
- Budgeting
- AI
- Leadership
- Employee discount
Quick apply
12d
Associate Director, Client Services
Whalar Group —London
- Hybrid work
- Team management
- AI
- Communication skills
- Annual leave
Quick apply
Head of Client Operations
IG Group —London
- Full-time
- Hybrid work
- Team management
- AI
- Gym membership
- Life insurance
1d
Account Director-UK
Accommodations Plus International —London
- £55,000 - £60,000 a year
- Full-time
- Remote
- CRM software
- Marketing
- Hotel
Quick apply
Director of Social & Economic Impact
Deloitte —London
- Hybrid work
- PMP
- Master's degree
- Machine learning
Operations Manager
Preventt Limited —London
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Leadership
Quick apply
Client Director
Nexthink —London
- Full-time
- Hybrid work
- Annual leave
- Gym membership
Quick apply
NHS Client Director
Corndel —London
- Hybrid work
- Business development
- Communication skills
- Annual leave
Client Services Manager (Marketing)
SHOW PLUS TECHNICAL SERVICES UK LIMITED —Canary Wharf
- £51,000 - £55,000 a year
- Full-time
- CRM software
- Microsoft Office
- Business development
Quick apply
Manager of Professional Services
Axon —London
- Remote
- Bachelor's degree
- Team management
- Travel
- Annual leave
Quick apply

I want to receive the latest job alerts for director of client services in london

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Client Services Director

Portico Corporate Reception Management -
London

Quick apply

Job details

Full-time
9 days ago

Benefits

Annual leave
Company pension
Life insurance
Referral programme

Qualifications

Succession planning
Stakeholder engagement
Fiscal management
Customer relationship building
Customer retention
Operations management
Stakeholder collaboration
Senior management experience
Client engagement
Stakeholder liaison
Coaching
Internal department liaison
Client relationship development
Performance management
Business development
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Client services
Customer relationship management
Forecasting
Overseeing budgeting and forecasting
Operational strategy development
Contracts
Ongoing financial performance monitoring
Professional development mentoring
Training & development
Team motivation leadership
Growth strategy
Operations leadership experience
Stakeholder management

Full job description

Company Description

At Portico, we believe outstanding service starts with exceptional leadership. We're looking for an experienced and commercially minded Client Services Director to lead a portfolio of client contracts, driving operational excellence, client satisfaction, team development, and sustainable business growth.

This is a high-profile leadership role that combines strategic thinking with hands-on operational support. You will work closely with Operations Managers, client stakeholders, and support functions to ensure our services continue to exceed expectations while identifying opportunities for innovation, efficiency, and growth.

As a visible leader within the business, you will play a key role in shaping our operational strategy, developing future talent, and championing Portico's culture and values across your portfolio.

Job Description

Leadership & Team Development

Lead, coach and develop Operations Managers and senior operational teams.
Create a high-performance culture focused on accountability, collaboration, and continuous improvement.
Support succession planning and talent development across the business.
Recognise and reward outstanding performance while encouraging innovation and fresh thinking.
Foster a culture that challenges the status quo and raises standards across all areas of service delivery.

Client Relationship Management

Build and maintain strong relationships with key client stakeholders.
Ensure contractual commitments and service level agreements are consistently achieved.
Support operational teams in delivering exceptional client experiences and resolving service challenges.
Conduct formal business reviews and provide strategic guidance to client teams.
Monitor service performance and identify opportunities to enhance the client experience.

Business Growth & Innovation

Identify emerging opportunities and market trends that can add value to our clients.
Support business development activities including sales presentations, tenders, site visits, and contract mobilisations.
Actively contribute to client retention strategies and portfolio growth.
Share innovative service solutions and best practice across the wider business.
Represent Portico as a professional ambassador both internally and externally.

Financial & Commercial Management

Support budget planning, forecasting, and financial performance reviews.
Drive profitability through effective operational and commercial management.
Monitor key performance indicators and implement action plans to improve performance.
Ensure financial controls and company procedures are consistently followed across all contracts.
Build commercial awareness throughout operational teams and encourage ownership of performance outcomes.

Operational Excellence

Ensure compliance with all company policies, procedures, and statutory requirements.
Support teams in delivering services aligned with agreed SLAs and client expectations.
Monitor operational performance and implement improvements where required.
Work collaboratively with support functions to deliver consistent, high-quality outcomes for clients.

Qualifications

What We're Looking For

Proven senior leadership experience within hospitality, facilities management, workplace experience, outsourcing, or a client services environment.
Strong experience managing multiple client contracts and operational teams.
Commercially astute with experience managing budgets, KPIs, and financial performance.
Exceptional stakeholder management and relationship-building skills.
A track record of developing high-performing teams and future leaders.
Strong strategic planning, problem-solving, and decision-making abilities.
Passion for service excellence and continuous improvement.
Experience of working in high end customer service environments, and particularly Front of House

Additional Information

What's in it for you?

Excellent holiday allowance
Pension contributions,
Life insurance
Enhanced annual leave
Recommend a Friend Bonus Scheme
Thank you voucher scheme.
24-hour personal helpline for employees, providing counselling & information services.
Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
Our Training Academy provides excellent training and development opportunities for our people.

Quick apply

Refine Your Search

director of client services jobs in london

Client Services Director

Head of PMO client

Director of Strategic Operations

Client Director

Client Services Director

Client Services Manager

Client Engagement Manager

Deputy Director of Customer Success (maternity cover)

Research Manager/Associate Director - Client Success - Channel Performance

Associate Director, Client Services (Maternity Coverage)

Director of Platform Operations

Associate Director, Client Services

Head of Client Operations

Account Director-UK

Director of Social & Economic Impact

Operations Manager

Client Director

NHS Client Director

Client Services Manager (Marketing)

Manager of Professional Services

I want to receive the latest job alerts for director of client services in london

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected