Head of customer experience Work, Jobs in London (with Salaries)

Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
4d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
12d
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Leadership
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- Serving
9h
Head of Customer Support
Aptitude Software —London
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
13d
Admissions Administrator
Imperial College London —Charing Cross
- £41,005 - £45,616 a year
- Full-time
- Hybrid work
- Computer literacy
- Bachelor's degree
- School
- Annual leave
13d
Head of Campus Experience
Oaklands College —St Albans
- £50,404 - £55,083 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
5d
Head of Fleet
KJ PCO RENTALS LTD —Enfield
- £40,000 - £55,000 a year
- Full-time
- Management
- Driving
- Organisational skills
- Health & wellbeing programme
Quick apply
6d
Head of Member Experience & Support
PRS for Music —London
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Work from home
- Employee discount
13d
Head of Alumni and Supporter Voice
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
CX Team Member
Foot Locker —London
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
11d
Customer Excellence Head
Novartis —London
- £84,490 - £156,910 a year
- Full-time
- CRM software
- Management
- English
In-post Appointments and Exiting Team Leader
Ministry of Justice —London
- £40,001 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Leadership
- Annual leave
- Employee discount
6d
Head of Corporate Due Diligence
PaymentGenes —London
- £130,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee discount
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
Head of Customer Success
Foundation Partners —London
- £65,000 - £80,000 a year
- Hybrid work
- Sales
- English
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
Head of Change
Guy's & St Thomas' Foundation —London
- £73,000 - £78,000 a year
- Hybrid work
- PMP
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

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head of customer experience jobs near london

Head of Customer Experience

Galeta -
London

Quick apply

Job details

Full-time
£60,000 - £70,000 a year
4 days ago

Benefits

Employee discount

Qualifications

CRM software
Hospitality
Management
Customer service
Bachelor's degree
B2B
Organisational skills
Food industry
IT
Leadership
Communication skills

Full job description

If, after reading the role description below, you’d like to apply, please send your CV and a cover letter to [email protected] explaining why this role and why now. We’re far more interested in clarity of thought, ambition and judgement than perfectly polished applications. No agencies, please.

About Us

Galeta is one of London's leading artisan wholesale bakeries. Over 15 years we've grown from a market stall to a business supplying more than a thousand cafes, restaurants, hotels and food businesses across London and the South East, every day of the week. We're in a strong period of growth with serious ambition for what comes next, and customer experience sits right at the heart of it.

Our customers order daily, our product is perishable, and our delivery windows are unforgiving. When it works, it's invisible. When it doesn't, someone needs to fix it fast and make the customer feel looked after. That's where you come in.

About the role

You will own the customer experience function end to end, leading a team of four and running a genuine seven day a week operation from our Farringdon office. This is a hands-on leadership role. You will be in the detail daily: response times, order accuracy, delivery failures, credits, complaints, and the thousand small moments that decide whether a customer stays for years or quietly drifts away.

Your team is the first voice a customer hears when something goes wrong and the reason a new customer becomes a regular one. You will set the standard, hold it, and raise it.

What you'll be doing

Lead, develop and grow a team of four customer experience specialists covering seven days a week, owning the rota, early starts and weekend rotation alongside them
Own the full customer journey from first order to long-term account health across more than a thousand active wholesale customers
Set and enforce service standards: response times, first-contact resolution, order accuracy follow-up, credit turnaround and complaint closure
Build the reporting that tells us the truth. Service KPIs, complaint root causes, credit trends and customer health, presented weekly to the leadership team
Work daily with production, dispatch and logistics to resolve issues at source rather than repeatedly apologising for the same failure
Own escalations personally. When a key account is unhappy, you are on the phone or on site the same day
Drive retention. Spot at-risk accounts early, understand why customers leave, and fix the causes
Recruit, train and performance-manage the team as the business grows, building a function that scales with us

Who you are

A proven customer service leader with an outstanding track record of delivering exceptional service in a fast-paced, operational environment
Experienced in managing and growing teams, with the ability to develop people while holding a high bar
Direct and resilient. You chase things until they are done, you don't accept excuses, and you enforce pace across departments without needing permission
Meticulous. You notice the wrong invoice, the missed call back and the credit that never got processed
A fantastic communicator, equally credible calming an angry customer at 7am and challenging a department head at 4pm
Comfortable with early starts, weekend working and the rhythm of a business that never fully stops

We would find it extremely valuable if you have run, or played a leading part in, the digital transformation of a customer experience function. Galeta is investing in the systems that sit behind great service, and experience of introducing or upgrading CRM and order management platforms, building self-serve options for customers, automating routine contact and turning service data into decisions would let you shape that journey here rather than inherit someone else's

Desirable

Experience in food, hospitality, FMCG or another perishable, time-critical product environment
Experience with high-volume B2B account bases rather than consumer-only service
Familiarity with order management and CRM systems, and confidence using data to run a team

What we offer

Salary of £60,000 to £70,000 depending on experience
Discretionary performance bonus linked to service and retention KPIs
Genuine ownership of the customer experience agenda in a founder-led business on a serious growth journey
The opportunity to build and shape a function that sits at the heart of the company's plans
Staff discount

Job Type: Full-time

Pay: £60,000.00-£70,000.00 per year

Ability to commute/relocate:

London EC1M: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 5 years (preferred)
Management: 5 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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head of customer experience jobs in london

Head of Customer Experience

Head Of Customer Experience

Head of Customer Operations

Head of Customer Value

Head of Retention

D2C Head of Customer Experience

Head of Customer Experience

Head of Customer Support

Admissions Administrator

Head of Campus Experience

Head of Fleet

Head of Member Experience & Support

Head of Alumni and Supporter Voice

CX Team Member

Customer Excellence Head

In-post Appointments and Exiting Team Leader

Head of Corporate Due Diligence

Customer Operations Manager

Head of Customer Success

Head of Change

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