Hotel survey Work, Jobs in London (with Salaries)

In-Room Dining Coordinator, The Savoy Hotel
FAIRMONT —London
- £18 - £70 an hour
- Hospitality
- Customer service
- Hotel
- Employee discount
Quick apply
4d
Coordinator, Global Partnerships
Virtuoso, Ltd. —London
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
People and Culture Manager
Hyatt Place London City East —London
- Full-time
- Hospitality
- Hotel
- Human resources
- Employee assistance programme
Quick apply
2d
People and Culture Assistant
Montcalm Collection —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
PEOPLE & CULTURE MANAGER
Vertiq Hospitality Partners —London
- Hospitality
- Hotel
- Human resources
- Employee discount
Human Resources Advisor - ME London (40401)
Melia Hotels International —London
- Hospitality
- English
- Hotel
- Employee discount
3d
Assistant Building Surveyor (CAPEX & Hotel Refurbishment)
Montcalm Collection —London
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
9d
HR Coordinator
Marlin —London
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
- Annual leave
- Referral programme
Quick apply
Human Resources Officer - Sheraton Grand Park Lane
Marriott International, Inc —London
- Full-time
- Supervising experience
20h
Manager, Partner Relations
Internova Travel Group —London
- Full-time
- Remote
- Hospitality
- Microsoft Office
- Bachelor's degree
- Employee assistance programme
- Employee discount
Pensions Communications Consultant
Lane Clark & Peacock —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Assistant Director of Banqueting Operations - JW Marriott Grosvenor House London
Marriott International, Inc —London
- Full-time
- Hotel
- Resort
Graduate Mechanical Design Engineer
ChapmanBDSP —London
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
HR Officer, Learning, Development and Succession Planning
TLC Care —Harrow
- Full-time
- Nursing home
- Microsoft Office
- Hotel
Quick apply
Human Resources Advisor
PPHE Hotel Group —London
- Hotel
- Human resources
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Sales Consultant
Stannah —London
- £26,780 a year
- Weekend availability
- Remote
- Sales
- Driving
- Travel
- Annual leave
- Employee assistance programme
Quick apply
23h
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Management
- Product management
- Mentoring
- Employee discount
Quick apply
Assistant Restaurant Manager – Saison
AccorHotel —London
- Full-time
- English
- Hotel
- Hotel experience
- Employee assistance programme
- Sick pay
Quick apply
18h
Director, Enablement & Growth – TPSP B2B Operations
Expedia —London
- Full-time
- APIs
- Leadership
- Communication skills
17h
Assistant Restaurant Manager – Saison
ACCOR —London
- Full-time
- English
- Hotel
- Hotel experience
- Employee assistance programme
- Sick pay
13h

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hotel survey jobs near london

In-Room Dining Coordinator, The Savoy Hotel

FAIRMONT -
London

Quick apply

Job details

Fixed term contract
£18 - £70 an hour
4 days ago

Benefits

Company pension
Discounted gym membership
Employee discount

Qualifications

Hospitality
Micros POS
Customer service
Upselling
Human resources

Full job description

Company Description

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
HR in Hospitality Awards 2025:
- Excellence in Employee Experience
- HR Team of the Year
- HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
Institute of Hospitality Awards 2025
- Talent Development Team of the Year

Job Description

Job Title: In Room Dining (IRD) Coordinator

Department: IRD Food & Beverage

Inspired and Supported by: In Room Dining Manager

Salary: £18,70 per hour including service charge (0-hour Casual contract)

Your purpose will be:

As a in room dining coordinator you will be responsible to co-ordinate all service requirements addressed to Room Service department, primarily responsible for taking guest orders over the telephone or verbally, processing these orders accurately and timely using the POS terminal. Making sure to communicate with the supervisor, butler and chef on duty regarding the orders and any special requests.

You will be accountable for:

Communicating with various other departments, using Micros & RMS app for room clearance, room changes, checking status of the rooms and amenity delivery.
Printing daily reports
Updating VIP list
Assisting the department with any other administration and any other duties as and when requested
Assisting the IRD manager with achieving high scores on various guest satisfaction surveys, recognizing repeat guests and following standard procedures

Your key responsibilities & contribution will be:

Answering all telephone calls and prioritising these calls
Directly dealing with guest requests and orders that must be done courteously, efficiently and promptly
Having good knowledge of in room dining menus and on-going promotions and offering in other F&B outlets
Providing recommendations and suggestions to guests upon requests
Be knowledgeable of all services, facilities and products offered by the hotel
Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times
Pay attention to guest orders, and know the menu thoroughly
Write down all information’s clearly and highlight special requests.
Communicate with the kitchen regarding menu questions, the length of wait, and product availability
Giving approximate delivery time to the guest according to the time evaluation system established by the Outlet Manager and the Sous Chef.
If the order has not been sent up by time, placing a call to the guest to apologies and to re-evaluate the delivery time.
Ensure correct posting in POS system for communication to the service and kitchen department, including all information including allergen and dietary requirements
Assist the department to drive guest satisfaction by providing consistent guest experiences.
Coordinating IRD Waiter/ Waitress`s and the butlers
Report positive and constructive guest feedback to the manager.
Promptly handle guest queries, complaints and all issues in a professional manner.
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
Ensure proper handover is given to the next shift and also to the IRD manager.
Report cleanliness and maintenance issues to the immediate supervisor
Ensure that the IRD office and surrounding area is kept clean and organized at all times.
Ensure proper appearance and grooming while on duty.
Perform any other reasonable duties and responsibilities as assigned.

Qualifications

What you will need to do this role:

Essential:

Ability to communicate with the guests and anticipate their needs.
Ability to smile and diffuse anger naturally.
Should have very good telephone etiquettes.
Have an enthusiastic and positive personality.
Profound knowledge of customer service
Knowledge of food and beverage products.

Desirable:

Hotel Management diploma holder or similar qualification.
2 to 3 years’ experience in similar role in a similar 5* hotel.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

Competitive salary, pension
Accrued holidays
Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
Colleague restaurant, interfaith prayer room and wellness room
Laundry services for all colleagues
Gym access
Local discounts for F&B and retail

Quick apply

Refine Your Search

hotel survey jobs in london

In-Room Dining Coordinator, The Savoy Hotel

Coordinator, Global Partnerships

People and Culture Manager

People and Culture Assistant

PEOPLE & CULTURE MANAGER

Human Resources Advisor - ME London (40401)

Assistant Building Surveyor (CAPEX & Hotel Refurbishment)

HR Coordinator

Human Resources Officer - Sheraton Grand Park Lane

Manager, Partner Relations

Pensions Communications Consultant

Assistant Director of Banqueting Operations - JW Marriott Grosvenor House London

Graduate Mechanical Design Engineer

HR Officer, Learning, Development and Succession Planning

Human Resources Advisor

Sales Consultant

EUC & Desktop Support Manager

Assistant Restaurant Manager – Saison

Director, Enablement & Growth – TPSP B2B Operations

Assistant Restaurant Manager – Saison

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