Housing complaints officer Work, Jobs in London (with Salaries)

Complaints Officer
HYDE HOUSING ASSOCIATION —Southwark
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
2d
Resident Engagement Officer
Lewisham Council —London
- £40,404 - £41,637 a year
- Weekend availability
- Communication skills
- Employee discount
Temporary Accommodation Housing Officer
Civic Recruitment Limited —Waltham Forest
- £22.44 an hour
- Temporary
- Hybrid work
- Customer service
- Case management
- IT
Quick apply
Resident Liaison Officer
Peabody —London
- £44,060 a year
- Customer service
- Microsoft Office
- Organisational skills
7d
Housing Officer
Battersea Fields Resident Management Organisation —Battersea
- £36,000 a year
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Sick pay
Quick apply
2d
Customer Liaison Officer (Complaints)
HYDE HOUSING ASSOCIATION —Southwark
- £25,500 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
Quick apply
2d
Client Resident Liaison Officer - Social Housing
Sureserve —London
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Customer Liaison Officer
Metropolitan Thames Valley —London
- £37,732 - £39,717 a year
- Full-time
- Customer service
- Microsoft Office
- Presentation skills
Quick apply
1d
Resolution Officer Maintenance Services
L&Q —London
- £34,381 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
2d
Resident Liaison Officer
Southern Housing —Farringdon
- £37,578 a year
- Full-time
- Hybrid work
- Contracts
- In-person
- Communication skills
- Annual leave
1d
Resident Liaison Officer
Equans —Croydon
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
- Employee discount
Resident Liaison Officer
Horizon Facades —London
- £25,000 - £45,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
Quick apply
Scheme Housing Officer
Southern Housing —Croydon
- £32,804 a year
- Part-time
- Customer service
- Driving
- In-person
- Annual leave
4d
Housing Officer
AnchorPoint Housing Group —London
- £24,785 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Quick apply
1d
Environment Protection Officer - Licensing
The Royal Borough of Kingston upon Thames —Kingston upon Thames
- £33,987 - £42,060 a year
- Full-time
- Hybrid work
- In-person
- Time management
- Annual leave
- Employee discount
Environment Protection Officer - Licensing
London Borough of Sutton —Kingston upon Thames
- £33,987 - £42,060 a year
- Full-time
- Hybrid work
- In-person
- Time management
- Annual leave
- Employee discount
Senior Housing Standards Officer
Elmbridge Borough Council —Esher
- £49,775 - £53,461 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Free parking
- Employee discount
8d
Housing Officer
Sanctuary Group —Welwyn Garden City
- £35,947 - £37,839 a year
- Full-time
- Customer service
- Travel
- Communication skills
- Annual leave
- Employee discount
Quick apply
15h
Housing Supply Officer
Civic Recruitment Limited —London
- Organisational skills
- IT
- Communication skills
Quick apply
Tenancy Management Officer - North East London
Outward —London
- £33,558 a year
- Full-time
- Microsoft Office
- SharePoint
- IT
- Annual leave
- Employee assistance programme
Quick apply
10d

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Complaints Officer

HYDE HOUSING ASSOCIATION -
Southwark

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
2 days ago

Benefits

Company pension

Qualifications

Customer service
Communication skills

Full job description

Complaints Officer

Location : London Bridge

Salary: £27,000 - £30,000

Maternity Cover until 30 April 2027

Hyde is looking for a Complaints Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As a Complaints Officer at Hyde, you will manage complaint cases, Housing Ombudsman enquiries and MP enquiries from start to finish, ensuring they are resolved within agreed timescales. You will work closely with internal and external stakeholders to deliver fair, timely and customer-focused outcomes, keeping customers regularly informed throughout their complaint journey.

Key Duties

Manage, monitor and respond to complaint cases, Housing Ombudsman enquiries and MP enquiries within agreed timescales.
Provide a responsive, customer-focused front-line service, ensuring customers are kept informed with regular and consistent communication.
Work with colleagues and managers across service areas to investigate complaints, resolve issues and hold teams to account for agreed actions.
Identify longer-term or complex issues, escalate where progress is not being made and negotiate practical solutions to contentious complaints.
Use complaint insight, reporting and trend analysis to support continuous improvement and faster resolution across Hyde’s services.

Why Join Hyde?

Hyde is part of the Hyde group one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Complaints Officer we’re seeking someone who can bring:

Proven experience in complaints handling, case management or customer resolution within a busy service environment.
Strong communication, stakeholder management and customer service skills.
A proactive mindset and passion for delivering fair, timely and customer-focused outcomes.
The ability to manage a busy caseload, prioritise effectively and escalate issues where required.

The Benefits of Joining Hyde

Excellent pension scheme
Generous holiday allowance
Life assurance
Award-winning flexible benefits platform
Support for learning and career development
Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.

Quick apply

Refine Your Search

housing complaints officer jobs in london

Complaints Officer

Resident Engagement Officer

Temporary Accommodation Housing Officer

Resident Liaison Officer

Housing Officer

Customer Liaison Officer (Complaints)

Client Resident Liaison Officer - Social Housing

Customer Liaison Officer

Resolution Officer Maintenance Services

Resident Liaison Officer

Resident Liaison Officer

Resident Liaison Officer

Scheme Housing Officer

Housing Officer

Environment Protection Officer - Licensing

Environment Protection Officer - Licensing

Senior Housing Standards Officer

Housing Officer

Housing Supply Officer

Tenancy Management Officer - North East London

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