Mason event Work, Jobs in London (with Salaries)

Customer Services Advisor - Permanent
Fortnum & Mason —London
- Full-time
- Microsoft Office
Head of Business Development - International Development Markets
Pinsent Masons —London
- Full-time
- Management
- Business development
- Travel
Customer Service Advisor
Fortnum & Mason —London
- Full-time
- Hospitality
- Training & development
- Annual leave
Logistics Planner
Fortnum & Mason —London
- Full-time
- Analysis skills
- Analytics
Fresh & Deli Buyer
Fortnum & Mason —London
- Full-time
- CRM software
- Team management
- Training & development
Innovation & Change Lawyer - Finance & Projects
Pinsent Masons —London
- Full-time
- Business development
- AI
Retail Guest Experience Host - Piccadilly
Fortnum & Mason —London
- Overtime
- Communication skills
4d
Design Manager
Fortnum & Mason —London
- Full-time
- Organisational skills
Customer Service Supervisor
Fortnum & Mason —London
- Full-time
- Hospitality
- Team management
- Training & development
- Annual leave
Trade Marketing Manager
Nyetimber Ltd —London
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
Quick apply
2d
Business Development and Marketing Manager
Pinsent Masons —London
- Full-time
- Business development
- Mentoring
- Financial services
Reception Manager/ Maitre'd
HeathrowAcademy —Hounslow
- Full-time
- Restaurant management
- Human resources
- Front desk
17h
Reservation and Events Manager
Canal —London
- Up to £17 an hour
- Full-time
- Organisational skills
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Pensions Client Manager
Pinsent Masons —London
- Full-time
- Business development
- Team management
Commercial Finance Business Partner - Hospitality
Fortnum & Mason —London
- Full-time
- Microsoft Powerpoint
- Hospitality
- Conflict management
Senior Sales Manager
Jikoni —London
- Full-time
- Hospitality
- Business development
- Leadership
- Employee discount
Quick apply

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Customer Services Advisor - Permanent

Fortnum & Mason -
London

Apply Now

Job details

Full-time

Qualifications

Live chat
Sales support
Customer service call handling
Client engagement
Microsoft Office Suite
Microsoft Office
Customer interaction

Full job description

Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Role Purpose:

Reporting to the Customer Service supervisors and management team, our Customer Service Advisors should have a strong understanding of luxury customer service and be able to problem solve and engage with all of our customers through all routes of communication. This will result in improved customer loyalty and improve the overall customer experience.

Key Accountabilities:

Handling inbound and outbound customer contact to ensure we support customers in resolving their queries and strive to deliver exceptional service.
Ability to multi-task using various channels of communication – phone, email, webchat, WhatsApp, Apple Business Chat, Facebook, Twitter and Instagram.
Record accurate customer contact information and apply clear reporting in order to allow the business to continue to improve the service provided.
Ensure all assigned contacts are handled within the specified SLAs against each channel of communication.
Working alongside the Customer Service Management team to provide customer feedback and continue to improve our customer service
Being aware of opportunities to upsell, cross-sell and build rapport with our customers to improve on the overall customer experience.
Work within a team to ensure all customer feedback is managed and resolved within expected KPI’s
Support on tasks such as Customer Returns, Courier reports, Open orders and other admin.
Attend training sessions to continue to develop your knowledge of the brand and products, and use this to support sales when working with our customers
Prepare feedback specifically around seasonal events in a timely manner
Once fully trained, support new starters and seasonal recruits in the team and lead by example in delivering customer service
Working with other areas of the business to share feedback and manage events or customer orders which required additional attention
Flexibility in shift work as we are open 7 days a week including bank holidays, with early and late shifts.

Role Specific Criteria (Experience/Behaviours/Technical Ability)

Our ideal candidate will have:

1 year luxury customer service or similar experience in a customer facing role
Be self-motivated with a proactive attitude to work
You will thrive under pressure, possess meticulous attention to detail
Have the ability to prioritise and manage your own workload in order to meet deadlines
Problem solver with clear focus on customer issue resolution
Be a people-centric character
Be a clear communicator on both written and verbal contact
Microsoft Office
This role is based in our Piccadilly Head Office 5 days per week

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

Apply Now

Refine Your Search

mason event jobs in london

Customer Services Advisor - Permanent

Head of Business Development - International Development Markets

Customer Service Advisor

Logistics Planner

Fresh & Deli Buyer

Innovation & Change Lawyer - Finance & Projects

Retail Guest Experience Host - Piccadilly

Design Manager

Customer Service Supervisor

Trade Marketing Manager

Business Development and Marketing Manager

Reception Manager/ Maitre'd

Reservation and Events Manager

Pensions Client Manager

Commercial Finance Business Partner - Hospitality

Senior Sales Manager

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