Recovery with own vehicle Work, Jobs in London (with Salaries)

Investigations & Collections Officer
Dukes Bailiffs Limited —London
- From £28,900 a year
- Full-time
- Customer service
- No experience needed
- Driving
- Health & wellbeing programme
- Flexitime
Quick apply
Heavy Recovery Driver Career
Boleyn Recovery & Fleet Services —East London
- £70,000 - £85,000 a year
- Driving
Customer Service Assistant
Hornblower —London
- £12.71 an hour
- Full-time
- Hospitality
- Customer service
- First Aid Certification
Quick apply
Vehicle Recovery Controller Nights
D&G Assist —London
- £12.80 - £14.00 an hour
- Overtime
- No experience needed
- Analysis skills
- In-person
Quick apply
6d
Vehicle Recovery Controller Days
D&G Assist —London
- £12.80 - £14.00 an hour
- Overtime
- No experience needed
- Analysis skills
- In-person
Quick apply
6d
Recovery Driver - Dartford
RAC —Dartford
- From £37.40 an hour
- Driving
Automotive Sales & Customer Specialist
Splend —London
- Weekend availability
- Sales
- Customer service
- Communication skills
Quick apply
VRES Specialist Recovery Driver
Metropolitan Police —Charlton
- £33,219 - £43,880 a year
- Full-time
- English
- Microsoft Office
10h
Field Agent
Conexus Recovery and Field Services —South West London
- From £30,835.80 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
Bank Support Worker
Sunrise Mental Health Ltd —London
- £13.60 an hour
- Weekend availability
- Care experience
- English
- In-person
- Paid training
- Employee assistance programme
Quick apply
8d
Field Collections Agent
Orbit Credit Services —Enfield
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
6d
HGV Recovery Night Driver
Connoisseur Recovery Ltd —Hemel Hempstead
- £37,000 - £46,000 a year
- Weekend availability
- Customer service
- English
- Driving
Quick apply
Income Collections Specialist
Metropolitan Thames Valley —London
- £40,447 - £42,575 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Communication skills
Quick apply
7d
Operations manager
The Exit Advisor —London
- £38,000 - £43,500 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
5h
Roadside Technician - West Sussex
Allianz —Croydon
- £42,000 a year
- 12 hour shift
- Machine learning
- Automotive diagnostics
- Annual leave
- Employee assistance programme
Credit Hire Motor Claims Handler (GTA/ABI)
Fleeto —Dagenham
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
12d
Support Worker - Mental Health
Peabody —Cheshunt
- £26,228 a year
- Weekend availability
- Microsoft Office
- Data entry
- Communication skills
14d
7.5T Recovery Driver
Connoisseur Recovery Ltd —Watford
- £37,000 - £46,000 a year
- Weekend availability
- Customer service
- Driving
- Mechanical knowledge
Quick apply
Chief Information Security Officer
Home Office —London
- £150,000 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
11d
HGV Recovery Driver
Connoisseur Recovery Ltd —Hemel Hempstead
- £37,000 - £46,000 a year
- Weekend availability
- Customer service
- Driving
- Mechanical knowledge
Quick apply

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Investigations & Collections Officer

Dukes Bailiffs Limited -
London

Quick apply

Job details

Permanent | Full-time
From £28,900 a year

Benefits

Health & wellbeing programme
Company car
Flexitime
Company pension
Company events
Employee discount
Referral programme
Sick pay

Qualifications

Driving Licence
Customer service
No experience needed
Driving
IT
Communication skills
Negotiation

Full job description

Overview

Dukes is an award-winning Enforcement company centrally located in Stone, Staffordshire. Our clients are largely local authorities for whom we collect unpaid council tax debt, business rates and more. We’re a family-run company with roughly 95 employees located across England and Wales.

As an Investigations & Collections Officer you will be responsible for supporting enforcement and recovery activity by conducting detailed in-person investigations into debtor circumstances and proactively managing collections through negotiation and support.

Due to the growth of the business, we are looking for a driven, proactive and hardworking Investigations & Collections Officer to join our team in London.

Salary: £28,900 basic salary with a lucrative monthly commission scheme, meaning your earnings are uncapped. (We pay fees on a pro-rata basis).

Location: London.

Contract: Permanent

Working Hours: 37.5 hours per week, flexible working arrangements between the hours of 6am and 9pm Monday to Saturday, working at least one late shift (working up to 9pm) per week.

Working a total of 37.5 hours per week.

Key Responsibilities

Key responsibilities will include:

Travelling to various addresses across your local area with the aim of engaging with debtors and investigating ability and/or propensity to pay
Identifying the financial circumstances of a debtor by capturing key income details. This may require assisting debtors to complete income and expenditure forms and questionnaires
Where possible, requesting payment in full (PIF) or agreeing an affordable repayment arrangement to help debtors resolve their debt
Identifying and assessing vulnerability and signposting to support services where required
Liaising with office-based colleagues regarding active cases
Where further assistance or progression of the case is required, liaising with Certificated Enforcement Agents who will be able to attend the property and take enforcement action, where necessary
Compiling short reports about your visit, along with completing any necessary paperwork
Overseeing payments received for cases allocated to you: handling cash payments, managing receipts and other required documentation
Gaining intelligence on an area demographic or debtor’s situation that we can report back to the Client to assist them with their own reporting and casework
Striving for continuous improvement and reporting to management about ways we can improve our offering or our operational efficiencies

You will be required to maintain strict client confidentiality and comply with Data Protection legislation and, where appropriate, the Freedom of Information Act.

You must always act within the law, including all relevant legislation and observe all Health & Safety requirements in carrying out enforcement.

At all times, you must abide by Dukes’ standards and be aware of the Level 2 Taking Control of Goods National Standards.

Key Skills & Experience

Experience

No experience is required as full training will be provided.
You will be IT literate
You have proven customer service experience
You hold a full, clean UK Driving Licence

Skills / attributes

Expert listening and effective communication skills (written and verbal)
Resilient – this role can be challenging but you know how to bounce back from adversity
You are self-motivated and driven to achieve targets
You are assertive, compassionate and reliable
You display strong negotiation skills
You have a desire to help others and you take pride in demonstrating exceptional customer service.
You show a positive and friendly attitude and have strong team player skills
You have a keen attention to detail and the ability to multitask, learn fast and adapt to change

Our Values and Ethos

‘Family CREST’ are the values we live by. We build our business plans and strategy around them and they feed into every decision we make; big or small:

Family
Conscience
Respect
Excellence
Service
Trust

Benefits

25 days holiday per year, plus bank holidays
Shifts that offer flexibility and time to do the things that are important to you outside work
Mandatory office shut-down between Christmas and New Year to switch off and enjoy the festive season.
A certified Great Place to Work® 2025
Mental Health Champions and free counselling available to support your wellbeing
Pension scheme, career development, long service awards and annual company awards
Regular social events
Employee Benefits Platform offering hundreds of discounts and offers
Complete office shutdown between Christmas and New Year
Clear grading structure and promotional opportunities available
Use of company vehicle for private use

Job Types: Full-time, Permanent

Pay: From £28,900.00 per year

Benefits:

Company car
Company events
Company pension
Flexitime
Health & wellbeing programme
Referral programme
Sick pay

Application question(s):

Do you have any active IVA's or unpaid outstanding debts?

Licence/Certification:

Driving Licence (preferred)

Work Location: On the road

Quick apply

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