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Operational Resilience and Third Party Risk Manager

Hampshire Trust Bank -
London

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Private medical insurance
Paid volunteer time
Car scheme

Qualifications

Incident management
Procurement
Presentation skills
Financial services

Full job description

Third-Party Risk & Operational Resilience Manager

Location: London (Head Office)

Hours: Monday to Friday, 9:00am-5:30pm

Working Pattern: Hybrid (50/50)

Reports to: Director of First Line Risk

Department: Chief Operating Office - First Line Risk

Travel: Occasional travel as required

About the Role

We're looking for an experienced Third Party Risk & Operational Resilience Manager to join our First Line Risk team at Hampshire Trust Bank.

This is a highimpact role where you'll take ownership of the Third Party Risk Management (TPRM) framework while supporting the bank's broader operational resilience strategy. You'll act as a subject matter expert, ensuring our thirdparty risk framework remains compliant, proportionate and embedded across the business, while providing oversight, challenge and guidance to key stakeholders.

You'll play a critical role in protecting the bank, strengthening supplier governance and ensuring resilience across our services, with strong visibility at senior leadership level.

Key Responsibilities

Third Party Risk Management (Primary Focus)

Own and maintain the TPRM policy, framework, operating model and supporting standards
Oversee onboarding, segmentation and risk assessment of thirdparty suppliers
Provide expert guidance and challenge to business owners on supplier risk responsibilities
Deliver assurance activity, identify control weaknesses and escalate noncompliance
Lead the Third Party Risk Forum, including MI production, governance and action tracking
Manage thirdparty due diligence (including platforms such as Hellios) and supplier oversight
Develop and track thirdparty performance metrics and reporting
Design and deliver exit strategy testing and contingency planning

Operational Resilience (Supporting)

Support the implementation of the operational resilience framework across the bank
Contribute to business continuity planning, incident management and service resilience
Support scenario testing and identification of resilience vulnerabilities
Ensure TPRM is effectively integrated into resilience reporting and governance

Business Incident Management

Participate in the Business Incident Management rota
Act as incident lead when required, coordinating response, governance and resolution
Ensure incidents are managed in line with policy and closed effectively

Who You'll Work With

You'll collaborate closely with:

Director of First Line Risk and Risk Business Partners
Procurement, IT, Cyber Security and Infrastructure teams
2nd Line Risk & Compliance and Operational Risk teams
Commercial Managing Directors and business owners
External industry bodies and thirdparty providers

What We're Looking For

Qualifications & Experience

Proven experience in Third Party Risk Management or supplier risk, ideally within financial services
Strong knowledge of UK regulatory requirements (FCA, PRA, outsourcing, operational resilience)
Experience designing and maintaining TPRM frameworks, policies and operating models
Experience working with procurement, legal and cyber teams on supplier onboarding
Practical experience of risk assessment, assurance and ongoing supplier oversight
Experience with thirdparty risk platforms (e.g. Hellios desirable)
Understanding of operational resilience and business incident management
Experience engaging senior stakeholders and presenting risk insights

Skills & Attributes

Strong stakeholder management and influencing skills
High attention to detail with a controlfocused mindset
Organised and able to manage multiple workstreams
Confident in challenging and escalating risks appropriately
Proactive, selfstarter with a continuous improvement mindset
Collaborative team player with strong commercial awareness

Benefits

Competitive salary
Discretionary annual bonus
Hybrid working (50/50)
25 days annual leave (increasing with service) + Holiday Buy Scheme
Private Medical Insurance (Bupa)
Mental health & wellbeing support via YuLife & Bupa
Pension scheme - 8% employer contribution (noncontributory)
Cycle to Work & Green Car Schemes
Interestfree season ticket loan
Annual volunteering day & Net Zero commitment
YuLife Rewards - retail, lifestyle & experience discounts

If you're an experienced risk professional with a passion for thirdparty risk, operational resilience and governance, we'd love to hear from you.

Quick apply

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