Customer service representative Work, Jobs in Long Whatton, Lec (with Salaries)

Customer Service Advisor
Civic Recruitment Limited —Loughborough
- Monday to Friday
- CRM software
- Customer service
- Windows
Quick apply
Customer Services Representative
Wave Consultancy Ltd —Nottingham
- £24,420.00 - £35,547.76 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
Customer Service Representative
XMA —Nottingham
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Work from home
- Employee discount
1d
Customer Service Advisor - Heat
E.ON UK PLC —Nottingham
- £25,007 - £30,173 a year
- Full-time
- Hybrid work
- AWS
- Communication skills
- Work from home
6d
Customer Service Advisor Vacancy in Derby
Eden Tyres & Servicing —Derby
- £29,000 a year
- Full-time
- Customer service
- Organisational skills
- Free parking
- Employee discount
12d
Customer Services
Thermo Fisher Scientific —Loughborough
- Full-time
- CRM software
- Oracle
- Customer service
7d
Customer Service & Shipping Coordinator
Modality Group Limited —Loughborough
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
Quick apply
4d
CSR (Customer Service Representative)
Boards Direct —Nottingham
- £25,000 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Organisational skills
- Free parking
Quick apply
7d
Customer Service Advisor
Boots —Nottingham
- £25,652.88 a year
- Part-time
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
8d
Customer Service Advisor
SF-Partner Hiredonline —Swannington
- £32,000 - £34,000 a year
- Customer service
- Administrative experience
- Communication skills
13d
Customer Services Advisor
Halfords —Loughborough
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Customer Service Representative (CSR)
Innotech Digital & Display —Coalville
- £30,000 - £33,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Profit sharing
Quick apply
14d
Customer Service Advisor
Blauberg UK —Leicester
- From £24,784.50 a year
- Full-time
- Customer service
- English
- Data entry
- Free parking
Quick apply
1d
Customer Service Assistant
Hayley Group —Derby
- Full-time
- Sales
- Customer service
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Customer Service Associate
UPS —Nottingham
- £24,784 a year
- 8 hour shift
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Customer Service Agent
Breedon Group plc —Breedon on the Hill
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Customer Service Representative
Sunspel —Long Eaton
- Temporary
- Microsoft Outlook
- Customer service
- IT
Part Time Customer Service Advisor
Roca Group —Coalville
- Part-time
- Customer service
- English
- In-person
Quick apply
Customer Service Assistant
ESS Compass —Loughborough
- £13.06 an hour
- Part-time
Customer Service & Sales Executive – Office Based | Full Time (Leicester - Student Accommodation)
CODE Student Accommodation —Leicester
- £27,248 a year
- 8 hour shift
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
1d

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Customer Service Advisor

Civic Recruitment Limited
Loughborough

Quick apply

Job details

Fixed term contract

Qualifications

CRM software
Customer service
GCSE
Windows
Data entry
IT
Communication skills

Full job description

12 Month Contract With A Local Authority

Job Purpose

To provide an excellent and professional customer service experience to customers contacting the Contact Centre, resolving enquiries at the first point of contact wherever possible. The role involves handling a wide range of customer enquiries on behalf of Charnwood Borough Council and its partners, providing information, guidance, and support in a prompt, courteous, and empathetic manner while maintaining high standards of accuracy and customer care.

Key Responsibilities

Act as the first point of contact for customers contacting the Contact Centre by telephone and other communication channels.
Handle customer enquiries efficiently and professionally, taking ownership of requests through to resolution.
Provide accurate information, advice, and guidance relating to Council services and partner services.
Use CRM and other software systems effectively to process customer enquiries, update records, and maintain accurate information.
Liaise with internal departments and colleagues to resolve more complex customer queries and arrange appointments where required.
Conduct customer follow-up activities in accordance with agreed procedures, including customer satisfaction surveys.
Maintain accurate, up-to-date records and complete clerical and administrative duties as required.
Provide switchboard cover when necessary.
Process payments in accordance with Council procedures and regulations.
Handle challenging or sensitive situations with tact, diplomacy, patience, and empathy to achieve positive outcomes.
Work collaboratively as part of the wider Customer Services team to deliver consistent and high-quality customer service.
Ensure all service delivery is fair, inclusive, and non-discriminatory in line with Council policies and the Equality Act 2010.
Undertake additional duties appropriate to the grade and responsibilities of the role as required.

Requirements

Recent experience providing customer service and advice to members of the public within a busy customer service environment.
Previous experience working within a contact centre or telephone-based customer service environment is desirable.
Strong communication and listening skills with the ability to build rapport with a wide range of customers.
Ability to remain calm, tactful, patient, and professional when handling difficult or sensitive situations.
Good IT literacy skills, including experience using CRM systems and Microsoft Windows-based applications.
Accurate data entry and keyboard skills with strong attention to detail.
Ability to work effectively under pressure with minimal supervision while maintaining accuracy and consistency.
Positive and customer-focused approach with a commitment to delivering excellent customer care.
Strong teamwork skills and the ability to collaborate effectively with colleagues across services.
Flexible approach to working patterns and the ability to provide cover for colleagues where required.
Understanding of equality, diversity, and inclusion principles and the ability to apply them in the workplace.
Educated to GCSE/O Level standard or equivalent, or able to demonstrate relevant practical experience.

Additional Information

Hours per week: 32.5 hours
Payment frequency: Bi-weekly
Location: Customer Contact Centre, Charnwood Borough Council
Working arrangement: Office-based, Monday to Friday, 9:00am – 4:00pm with a 30-minute lunch break

Quick apply

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