Complaints manager Work, Jobs in Longbridge, Wmd (with Salaries)

Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
12d
Store Manager
Aldi —Smethwick
- £52,910 - £69,000 a year
- Annual leave
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Operations Officer, UKPPS
National Crime Agency —Birmingham
- £4,218 a month
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
2d
Operation Manager
Admin - HBH Birmingham —Birmingham
- Full-time
- Hotel
- Organisational skills
- Leadership
Quick apply
7d
Global Compliance & Complaints Manager - 12 month FTC
RICS —Birmingham
- Hybrid work
- Continuous improvement
- Travel
- Agile
- Annual leave
Business Support Supervisor (R&M)
Redditch Borough Council —Redditch
- £36,363 - £40,777 a year
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Location Manager
Anchor —Redditch
- Up to £29,000 a year
- Communication skills
- Employee discount
Care Supervisors – Aspiring Registered Managers
Clarus Healthcare Ltd —Worcester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Organisational skills
- Care plans
- Sick pay
Quick apply
2d
Convenience Store Manager
SPAR —Bromsgrove
- £30,200 - £31,200 a year
- Full-time
- Management
- Sales
- Merchandising
Quick apply
1d
Branch Manager
Xylem —Malvern
- £90,000 - £120,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Annual leave
Retirement Villages Service Manager
Platform Housing —Worcester
- Up to £42,881 a year
- Remote
- Management
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
14d
Visitor Services Assistant - Reception - Campus Services - 107542S26 - Grade 3
University of Birmingham —Birmingham
- £25,977 - £27,506 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Sick pay
2d
Care Home Operations Manager - Central
Barchester Healthcare —Malvern
- Weekend availability
- Management
- Microsoft Office
- Travel
- Annual leave
- Employee discount
Quick apply
9d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Property Operations Assistant / Manager
Tudors Group —Birmingham
- Up to £40,000 a year
- Weekend availability
- Google Suite
- Administrative experience
- Project management
- Free parking
Quick apply
1d
Directorate Manager: Adult Community Services
The Royal Wolverhampton NHS Trust —Wolverhampton
- £57,528 - £64,750 a year
- Full-time
- Nursing
5d
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
14d
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Knowledge and Information Liaison Officer (KILO)
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Work from home
6d

I want to receive the latest job alerts for complaints manager in longbridge, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Duty Manager - Guest Experience

Albert's Schloss Birmingham -
Birmingham

Quick apply

Job details

Full-time
£35,000 - £39,000 a year
12 days ago

Benefits

Company pension

Qualifications

Hospitality
Guest services
Leadership
Communication skills
Hospitality management

Full job description

£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

Duty Manager – Guest Experience

Location:Albert's Schloss Birmingham

Salary:£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

At Albert's Schloss,we believe unforgettable guest experiences start with passionate people,brilliant energy,and operational excellence behind the scenes. We’re looking for a Duty Manager to focus on our Guest Experience; to lead the floor during peak service,champion hospitality standards,and help create exceptional moments for every guest who walks through our doors.

This role is perfect for someone who thrives in a fast-paced hospitality environment,has experience managing guest experience,is a whizz at reports and data and loves leading teams from the front,taking pride in making venues run smoothly,safely,and successfully.

What You’ll Be Doing

As Duty Manager – Guest Experience,you’ll play a key role in delivering outstanding hospitality while supporting the wider management team in the day-to-day operation of the venue.

Guest Experience & Service

Lead busy shifts as the acting Duty Manager,creating a positive and energetic atmosphere for guests and teams alike
Drive exceptional guest experiences through high standards of service and floor presence
Monitor guest feedback,resolve complaints professionally,and identify opportunities for improvement
Support venue-wide initiatives focused on enhancing service quality and guest satisfaction

Operational Excellence

Ensure all operational procedures,compliance checks,and cash handling processes are completed accurately
Carry out operational audits and maintain high standards across the venue
Support with managing PDQ systems,cash office reconciliation,and compliance administration
Maintain excellent standards of cleanliness,organisation,and safety throughout the venue

Team Leadership

Lead,coach,and motivate the team during shifts
Support the development of junior managers and supervisors
Foster a culture of professionalism,accountability,and continuous improvement
Be a visible and approachable leader for both guests and team members

Sustainability & Standards

Champion sustainable working practices within the venue
Support environmental initiatives and help reduce operational waste
Ensure safety and security procedures are followed,including lost property management and venue security standards

What We’re Looking For

Previous experience in a hospitality management or supervisory role
A confident and hands-on leader who leads by example
Strong organisational and problem-solving skills
Excellent communication and guest service skills
Experience handling guest feedback and resolving issues positively
Comfortable working in a fast-paced,high-volume environment
A passion for hospitality and creating memorable experiences

Rewards for your hard work

Competitive salary of £35,000–£39,000 per annum (depending on experience)
Bonus – earn up to 32% of annual salary (paid quarterly)
Guest experience monthly bonus
50% off at all Mission Mars venues for you and friends
Workplace pension scheme
Industry-leading training through Mission Mars Hospitality Management Academy
Invitations to major events including our annual Christmas Party & Awards,Summer BBQ and Annual Managers Conference
24/7 access to free,confidential mental health and wellbeing support
An independent culture where your ideas genuinely matter

We aim to respond to all applications within 7 days. No agencies please.

Albert’s Schloss is proudly part of Mission Mars. We’re committed to creating inclusive,exciting workplaces. If you need any reasonable adjustments during the recruitment process,contact us at [email protected].

Quick apply

Refine Your Search

complaints manager jobs in longbridge, wmd

Duty Manager - Guest Experience

Store Manager

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Operations Officer, UKPPS

Operation Manager

Global Compliance & Complaints Manager - 12 month FTC

Business Support Supervisor (R&M)

Location Manager

Care Supervisors – Aspiring Registered Managers

Convenience Store Manager

Branch Manager

Retirement Villages Service Manager

Visitor Services Assistant - Reception - Campus Services - 107542S26 - Grade 3

Care Home Operations Manager - Central

Customer Relationship Manager

Property Operations Assistant / Manager

Directorate Manager: Adult Community Services

Guest Relation Manager

Customer Service Manager - Pensions

Knowledge and Information Liaison Officer (KILO)

I want to receive the latest job alerts for complaints manager in longbridge, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected