Director of student services Work, Jobs in Loudwater, Bkm (with Salaries)

Deputy Director of Customer Success (maternity cover)
Enroly —London
- £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Work from home
- Life insurance
Quick apply
3d
Head of Product - Student Services (Maternity Cover)
Imperial College London —White City
- £69,365 - £79,257 a year
- Full-time
- Agile
- Leadership
- Annual leave
8d
Program Coordinator, Qualifications
EF (Education First) —Berkhamsted
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Free parking
- Annual leave
Sales Intern
Finvora Group Ltd —London
- £12 - £13 an hour
- Temporary
- Hybrid work
- CRM software
- Marketing
- English
Quick apply
14d
Education Project Manager (Part-Time)
Afghan Association Paiwand —Edgware
- £16,000 a year
- Part-time
- Childcare
- Microsoft Office
- Supervising experience
Quick apply
Head of ALS
Brooklands College —Weybridge
- £48,687.93 a year
- Full-time
Director for England and Wales Programmes (London)
Study Abroad —London
- £75,000 a year
- Weekend availability
- Master's degree
- Travel
- Leadership
Quick apply
Teacher
Progress Schools —High Wycombe
- £30,900 - £44,000 a year
- Full-time
- English
- IT
- School
- Employee discount
- Referral programme
Project Coordinator
Impact Food Group —Woking
- Full-time
- Databases
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
6d
Head of Inclusion
Imperial College London —White City
- £71,793 - £82,031 a year
- Full-time
- Management
- University
- Travel
- Annual leave
8d
Assistant Director of Music
Holy Trinity Roehampton —London
- Part-time
- In-person
- Communication skills
- Teaching
Quick apply
Operations Manager - Reading School
Reading Borough Council —Reading
- £33,143 - £44,075 a year
- Full-time
- Project management
- Continuous improvement
- Travel
Singing Teacher
Guitar Teacher Bushey —Stanmore
- Up to £47 an hour
- Weekend availability
- Up to 50% travel
- Experience working with children
- Bachelor's degree
Quick apply
14d
Customer Relations Manager - Reading School
Reading Borough Council —Reading
- £33,143 - £44,075 a year
- Full-time
- CRM software
- Customer service
- Business development
Junior Partnership Executive - Tutoring
CENTURY Tech —London
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Work from home
Quick apply
Violin Teacher
Guitar Teacher Bushey —Stanmore
- Up to £47 an hour
- Weekend availability
- Up to 50% travel
- Experience working with children
- Bachelor's degree
Quick apply
14d
Research Translation Manager
Imperial College London —Hammersmith
- £57,785 - £69,365 a year
- Full-time
- University
- Annual leave
13d
Class Teacher
GLF Schools —Camberley
- Temporary
- School
Guitar Teacher
Guitar Teacher Bushey —Stanmore
- Up to £47 an hour
- Weekend availability
- Up to 50% travel
- Bachelor's degree
- Travel
Quick apply
14d
Lead Teacher Chemistry
The Oratory School —Woodcote
- Full-time
- English
- Bachelor's degree
- In-person
- Free parking
Quick apply

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Deputy Director of Customer Success (maternity cover)

Enroly
London

Quick apply

Job details

Full-time | Fixed term contract
£80,000 a year
3 days ago

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Work from home
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

CRM software
Management
Stakeholder collaboration
Multilingual
Internal department liaison
English
Master's degree
Supervising experience
Bachelor's degree
Team management
Post-secondary education experience
Customer renewal management
B2B
Management reporting
Professional development mentoring
Multidisciplinary collaboration
Training & development
Leadership

Full job description

Position Overview

The Deputy Director of Customer Success is a senior role at Enroly, responsible for leading the Customer Success team and ensuring our university clients achieve strong outcomes and maximum value from our platform and services.

The role reports to the Director of Customer Success & Services and manages a total team of 11 Customer Success professionals. While the primary focus is on Customer Success, the Deputy Director also plays a supporting leadership role across the wider Services function.

Although the Deputy Director does not manage the Services team day-to-day, they work closely with the Head of Services and the Director of Customer Success & Services to ensure alignment, performance, and coordination across both teams.

Key Responsibilities

Customer Success Leadership

Lead and develop the Customer Success team to deliver exceptional client outcomes, driving platform adoption, satisfaction, and retention.
Oversee the full post-sale lifecycle, from onboarding to renewal, ensuring value delivery and a consistent client experience.
Partner with Sales on renewal planning and identifying upsell opportunities within existing accounts.
Ensure effective use of CRM and other platforms to track engagement, performance, and risks.
Use data and customer feedback to guide improvements, anticipate issues, and inform wider business decisions.

Deputy to Director of Customer Success & Services

Serve as second-in-command to the Director of Customer Success & Services, contributing to strategy development and operational input across the Customer Success & Services division.
Provide strategic support and coordination across both Customer Success and Services (BPO), without direct operational responsibility for the Services team.
Collaborate with the Head of Services to ensure alignment of goals, processes, and service standards.

Cross-functional Collaboration

Represent the voice of the customer across Product, Solutions, Engineering, Sales, and Data teams.
Ensure effective onboarding, support, and delivery processes in partnership with cross-functional colleagues.

Leadership & Development

Drive a high-performance culture within the Customer Success team.
Provide coaching, training, and support to develop team capability and support career progression.
Contribute to wider team development and internal improvement initiatives.

Insights & Reporting

Own reporting for Customer Success KPIs, SLAs, and customer health metrics.
Support reporting and planning processes led by the Director of Customer Success & Services.

Your Experience

Essential

Demonstrated success in a senior client-facing leadership role, ideally within a B2B SaaS or higher education environment.
Proven experience leading or scaling a Customer Success or Account Management team.
Strong understanding of CRM tools, customer success frameworks, and service-level reporting.
Skilled in using data to inform strategy, manage performance, and address risks.
Deep knowledge of the international student recruitment lifecycle and university challenges.
Excellent collaboration skills and the ability to influence across functions.
Bachelor’s or Master’s degree.
Full right to work in the UK.

Desirable

Experience contributing to the leadership or alignment of a service delivery or BPO team.
Background in a fast-scaling technology business.

Pay: £80,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Experience:

leading Customer Success functions?: 5 years (required)
working within a B2B Saas organisation: 3 years (required)
in higher education or student recruitment?: 3 years (required)
CRM platforms (Salesforce, HubSpot etc.): 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in London W1H

Quick apply

Refine Your Search

director of student services jobs in loudwater, bkm

Deputy Director of Customer Success (maternity cover)

Head of Product - Student Services (Maternity Cover)

Program Coordinator, Qualifications

Sales Intern

Education Project Manager (Part-Time)

Head of ALS

Director for England and Wales Programmes (London)

Teacher

Project Coordinator

Head of Inclusion

Assistant Director of Music

Operations Manager - Reading School

Singing Teacher

Customer Relations Manager - Reading School

Junior Partnership Executive - Tutoring

Violin Teacher

Research Translation Manager

Class Teacher

Guitar Teacher

Lead Teacher Chemistry

I want to receive the latest job alerts for director of student services in loudwater, bkm

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