Customer experience supervisor Work, Jobs in Loughton, Ess (with Salaries)

Junior Contracts Manager
THE WIGGETT GROUP —Brentwood
- £45,000 - £50,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
Quick apply
4d
Customer Service Supervisor - Bank
TLC Care —Potters Bar
- Part-time
- Nursing home
- Customer service
- Hotel
- Employee discount
Quick apply
Contracts Supervisor
Procter Brothers Ltd —Ongar
- £35,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- Construction
Quick apply
7d
Front of House Supervisor
atis —London
- £14.50 an hour
- Part-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
12d
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
4d
Press & Events Co-ordinator
BCA Logistics —Uxbridge
- £35,000 - £40,000 a year
- Hybrid work
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
Quick apply
Store Manager
Barleylands Farm Shop —Billericay
- £41,600 a year
- Weekend availability
- In-person
- Retail management
- Marketing
- Free parking
Quick apply
11d
Office Workflow Co-ordinator
Williams Lea —London
- £32,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Transport Supervisor
JW Suckling Transport Ltd —Basildon
- From £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Employee assistance programme
Quick apply
Assistant Manager
London Bridge Rooftop —London
- £16.50 an hour
- Full-time
- Hospitality
- Bar
- Customer service
Quick apply
Bar Supervisor
Bar - The Cube London —London
- Up to £35,000 a year
- Weekend availability
- Bar
- English
- Leadership
Quick apply
Stocktaker
nGeneration —London
- £26,000 - £28,000 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Part Time Supervisor (1yr FTC)
The Dune Group —London
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Quick apply
7d
Retail Supervisor - Central London
Maje —London
- Full-time
- Employee discount
Quick apply
Bar Manager (part time)
Educated Body —Canary Wharf
- £19,750 a year
- Part-time
- Hospitality
- Bar
- Management
- Employee assistance programme
Quick apply
7d
Supervisor
Virgin Active —Woodford Green
- £14.87 an hour
- Full-time
- Employee discount
Floor Supervisor
Daisy Green Collection —London
- Up to £16 an hour
- Full-time
- Sales
- Customer service
- Restaurant experience
- Gym membership
Quick apply
Supervisor
Santa Maria Pizzeria —London
- From £15.27 an hour
- Part-time
- Serving
- English
- Supervising experience
- Annual leave
- Employee discount
Quick apply
2d
Front of House Supervisor
Farmer J —London
- Up to £14.65 an hour
- Full-time
- Restaurant
- Kitchen experience
- Employee assistance programme
- Employee discount
Quick apply
14d
Warehouse Supervisor
Global Experience Specialists —London
- Weekend availability
- Forklift
- Team management
- Warehouse experience
- Free parking
- Paid training
Quick apply

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customer experience supervisor jobs near loughton, ess

Junior Contracts Manager

THE WIGGETT GROUP -
Brentwood

Quick apply

Job details

Full-time
£45,000 - £50,000 a year
4 days ago

Qualifications

Driving Licence
Facilities management
Maintenance
Microsoft Office
Organisational skills
IT
Leadership

Full job description

Junior Contracts Manager

About The Wiggett Group:

The Wiggett Group is a leading provider of compliance, maintenance and refurbishment services to the social housing sector. We work in partnership with local authorities and housing associations to deliver high-quality compliance services that keep residents safe and properties fully compliant.

Due to continued growth, we are seeking a motivated and ambitious Junior Contracts Manager to support the delivery of our Electrical Installation Condition Report (EICR) contracts across our social housing portfolio.

This is an excellent opportunity for an experienced Supervisor, Contract Coordinator or Compliance Manager looking to progress into a Contracts Management role.

Job Purpose:

The Junior Contracts Manager will support the successful delivery of EICR and electrical compliance contracts, ensuring operational performance, client satisfaction, compliance, and financial targets are achieved.

The role will involve managing engineers and subcontractors, monitoring contract performance, overseeing certification and compliance requirements, liaising with clients, and supporting the Contracts Manager in the day-to-day operation of the contract.

The successful candidate will play a key role in ensuring works are delivered safely, efficiently, and in line with contractual obligations.

Key Responsibilities:

Contract Delivery

Assist in the management and delivery of EICR programmes and associated remedial works across social housing contracts.
Support the Contracts Manager in achieving contractual KPIs, service level agreements, and operational targets.
Monitor contract performance and identify areas for improvement.
Ensure works are completed within agreed timescales and client requirements.
Track outstanding works and ensure actions are followed through to completion.

Operational Management

Manage the day-to-day activities of electrical engineers and subcontractors.
Monitor engineer attendance, productivity, utilisation, and performance.
Ensure jobs are completed and closed down correctly within company systems.
Support workforce planning and resource allocation.
Conduct regular site visits and quality inspections.

Compliance & Certification

Ensure EICR certification and remedial documentation are submitted accurately and within required timescales.
Monitor compliance with BS7671 Wiring Regulations and client specifications.
Support audits and quality assurance processes.
Ensure all records and compliance documentation are maintained to a high standard.

Client & Resident Liaison

Build and maintain positive working relationships with clients, residents, and internal stakeholders.
Attend client meetings and operational review meetings where required.
Assist in managing customer complaints and service issues.
Ensure a high standard of customer service is maintained across all areas of the contract.

Commercial & Performance Support

Assist with monitoring contract costs and performance against budget.
Support the management of variations, remedial works, and additional works opportunities.
Provide operational reports and performance updates.
Help identify efficiencies and opportunities for continuous improvement.

Health & Safety

Promote and maintain a positive health and safety culture.
Ensure engineers and subcontractors comply with company policies and safe working practices.
Support toolbox talks, audits, inspections, and compliance reviews.
Assist in the investigation and resolution of any incidents or near misses.

Essential Skills & Experience

Previous experience within Social Housing, Electrical Compliance, Property Maintenance, or Facilities Management.
Experience managing engineers, subcontractors, or operational teams.
Knowledge of EICRs, electrical compliance, and remedial works.
Strong organisational and planning skills.
Excellent communication and stakeholder management abilities.
Ability to work in a fast-paced environment and manage multiple priorities.
Strong IT skills, including Microsoft Office and job management systems.
Full UK Driving Licence.

Personal Attributes

Ambitious and eager to develop into a senior management role.
Strong leadership and decision-making skills.
Customer-focused and solution-oriented.
Organised, proactive, and detail-focused.
Commercially aware with a commitment to delivering excellent service.
Able to build strong relationships with clients, residents, and colleagues.

Pay: £45,000.00-£50,000.00 per year

Work Location: On the road

Quick apply

Refine Your Search

customer experience supervisor jobs in loughton, ess

Junior Contracts Manager

Customer Service Supervisor - Bank

Contracts Supervisor

Front of House Supervisor

Front of House Manager

Press & Events Co-ordinator

Store Manager

Office Workflow Co-ordinator

Transport Supervisor

Assistant Manager

Bar Supervisor

Stocktaker

Part Time Supervisor (1yr FTC)

Retail Supervisor - Central London

Bar Manager (part time)

Supervisor

Floor Supervisor

Supervisor

Front of House Supervisor

Warehouse Supervisor

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