Brand manager Work, Jobs in Lower Lemington, Gls (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Business Development Manager (IT)
Commercial —Cheltenham
- £40,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- IT
- Work from home
- Employee assistance programme
Quick apply
11d
Marketing Assistant
Cotswold Farm Park —Cheltenham
- £13.50 an hour
- Weekend availability
- Sales
- English
- Project management
- Free parking
- Employee discount
Quick apply
Business Development Manager (BDM) - Stratford Upon Avon- Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Stratford-upon-Avon
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Cheltenham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Cheltenham
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Assistant Public Relations Manager
Holland Cooper —Charlton Kings
- £38,000 a year
- Full-time
- Microsoft Office
- In-person
- Store discount
- Employee assistance programme
Quick apply
1d
Senior National Account Manager
DCS Group (UK) Ltd —Banbury
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Quick apply
Store Manager
FlooringSuperstore.com —Cheltenham
- Up to £50,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
8d
Senior Partner Manager SEU
VoCoVo —Cheltenham
- £65,000 - £75,000 a year
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Employee assistance programme
- Sick pay
Project Manager
Bamford Collection —Chipping Norton
- £42,000 - £46,000 a year
- Full-time
- Hospitality
- Hotel
- Project management
- Employee assistance programme
- Employee discount
Quick apply
Area Support Manager
Impact Food Group —Bicester
- £38,000 - £40,000 a year
- Full-time
- Management
- Microsoft Office
- Contracts
- Annual leave
- Employee discount
Quick apply
Senior Online Trading Manager - Fixed-Term Contract
Bamford Collection —Moreton-In-Marsh
- Sales
- Merchandising
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Customer Relations Manager
Hamberley Care Homes —Oxford
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Referral programme
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Oxford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Merchandise & Licensing Manager
Haas F1 Team —Banbury
- Weekend availability
- Management
- Sales
- Marketing
Quick apply
7d
Product Manager -12 Month Fixed Term Contract
Bamford Collection —Moreton-In-Marsh
- £35,000 - £50,000 a year
- Full-time
- Microsoft Office
- Master's degree
- Project management
- Employee assistance programme
- Employee discount
Quick apply
12d
Business Development Manager (BDM) - Leamington Spa- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Leamington Spa
- £35,875 - £53,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Interior Sales Advisor (14.5 hours- Weekends)
OKA DIRECT LIMITED —Broadway
- Part-time
- Customer service
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Sales Advisor
FlooringSuperstore.com —Cheltenham
- Up to £40,000 a year
- Weekend availability
- CAD
- English
- In-person
- Free parking
- Store discount
Quick apply
8d
Estate Agent
The Property Experts —Banbury
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

brand manager jobs in lower lemington, gls

Customer Experience Manager

Business Development Manager (IT)

Marketing Assistant

Business Development Manager (BDM) - Stratford Upon Avon- Circa 41k -Package 53k OTE Uncapped

Business Development Manager (BDM) - Cheltenham - Circa 41k Package- 53k OTE Uncapped

Assistant Public Relations Manager

Senior National Account Manager

Store Manager

Senior Partner Manager SEU

Project Manager

Area Support Manager

Senior Online Trading Manager - Fixed-Term Contract

Customer Relations Manager

Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped

Merchandise & Licensing Manager

Product Manager -12 Month Fixed Term Contract

Business Development Manager (BDM) - Leamington Spa- Circa 41k Package- 53k OTE Uncapped

Interior Sales Advisor (14.5 hours- Weekends)

Sales Advisor

Estate Agent

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