Supervisor Work, Jobs in Ls6 2eq (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
12d
Customer Service Team Leader
DUSK —Leeds
- Full-time
- Continuous improvement
- Mentoring
- In-person
- Employee discount
Quick apply
12d
Retail Supervisor
Loake Shoemakers —Leeds
- £12.71 - £13.00 an hour
- Part-time
- Customer service
- Supervising experience
- In-person
- Employee discount
Quick apply
13d
Retail Admin Supervisor
Newbie & Me Baby Store —Leeds
- £13 - £15 an hour
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
Quick apply
Assistant Store Manager - Birstall
Oak Furnitureland —Leeds
- £45,317 - £49,454 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Free parking
- Employee assistance programme
12d
Youth Project Supervisor
Horbury Breakthrough Youth Project —Wakefield
- £30,000 - £35,000 a year
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Free parking
Quick apply
Cover Supervisor
Rodillian Academy —Wakefield
- £22,325 - £23,828 a year
- Full-time
- English
- Experience working with children
- Education
- Free parking
- Sick pay
Quick apply
Retail Supervisor
Watkinsons Shoes —York
- £13.00 - £13.25 an hour
- Full-time
- Management
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
Here For You Leeds – Crisis Service Team Leader
Touchstone —Leeds
- From £34,036.66 a year
- Part-time
- Management
- Administrative experience
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Team Leader
ESTO Care Group —Leeds
- £13.75 an hour
- Part-time
- Nursing home
- Supervising experience
- Team management
- Free parking
- Referral programme
Quick apply
Team Leader
Locala Health and Wellbeing —Cleckheaton
- £49,387 - £56,515 a year
- Supervising experience
- Continuous improvement
- Training & development
- Referral programme
Sales Supervisor
Michael Kors —Leeds
- £26,000 - £41,500 a year
- Full-time
- English
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Trainee Site Supervisor
Equans —Leeds
- Full-time
- Management
- Computer literacy
- Continuous improvement
- Annual leave
- Employee assistance programme
12d
Production Supervisor
Yorkshire Premier Meat —Pontefract
- £14.06 - £16.10 an hour
- Full-time
- Continuous improvement
- Quality control
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
12d
Assistant Store Manager
Lovisa —Leeds
- £26,728 a year
- Retail management
- Leadership
- Employee discount
- Referral programme
Quick apply
Shift Manager
PFF Packaging Group Ltd —Keighley
- £17.90 an hour
- 12 hour shift
- Team management
- Quality control
- In-person
- Free parking
Quick apply
Caretaker/ Site Supervisor – Part Time
Ready Steady Store Ltd —Leeds
- £12,607.92 a year
- Part-time
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Supervisor (12 hours/week)
Build-A-Bear Workshop —Leeds
- 12 hour shift
- Team management
- Training & development
Site Supervisor
Hargreaves Industrial Services —Leeds
- £39,826 a year
- Full-time
- Continuous improvement
- Communication skills
- Life insurance
Quick apply
11d
Production Shift Manager
Get Baked —Leeds
- Up to £32,000 a year
- Full-time
- No experience needed
- Bakery
- Continuous improvement
- Free parking
- Store discount
Quick apply
4d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
12 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Stakeholder collaboration
Customer service
Stakeholder liaison
GCSE
Mentoring junior staff
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
NVQ
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Analytics

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

supervisor jobs in ls6 2eq

Customer Resolution Team Leader

Customer Service Team Leader

Retail Supervisor

Retail Admin Supervisor

Assistant Store Manager - Birstall

Youth Project Supervisor

Cover Supervisor

Retail Supervisor

Here For You Leeds – Crisis Service Team Leader

Team Leader

Team Leader

Sales Supervisor

Trainee Site Supervisor

Production Supervisor

Assistant Store Manager

Shift Manager

Caretaker/ Site Supervisor – Part Time

Supervisor (12 hours/week)

Site Supervisor

Production Shift Manager

I want to receive the latest job alerts for supervisor in ls6 2eq

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