Aftersales manager Work, Jobs in Ludlow, Shr (with Salaries)

Aftersales Manager
Sutton Park Motor Company Limited —Stourbridge
- From £34,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
3d
BMW Service Manager
Sytner Group —Worcester
- Weekend availability
- Leadership
11d
Workshop Manager
Listers —Hereford
- Up to £50,000 a year
- Full-time
- In-person
- Health & wellbeing programme
- Employee discount
14d
Workshop Controller
Clarks of Kidderminster Kia & Omoda | Jaecoo —Kidderminster
- £32,000 - £45,000 a year
- Full-time
- Driving
- Organisational skills
- In-person
- Employee discount
Quick apply
6d
Service & Warranty Administrator
Chandlers Farm Equipment —Martley
- 8 hour shift
- Computer literacy
- Driving
- Time management
- Sick pay
13d
LCV Technician
Rygor Auto —Kidderminster
- £37,000 - £41,000 a year
- Overtime
- Maintenance
- Automotive diagnostics
- Health & wellbeing programme
- Annual leave
Workshop Supervisor
Rygor Auto —Kidderminster
- £48,500 - £50,000 a year
- Overtime
- Health & wellbeing programme
- Annual leave

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Aftersales Manager

Sutton Park Motor Company Limited
Stourbridge

Quick apply

Job details

Permanent | Full-time
From £34,000 a year
3 days ago

Benefits

Company car
Company pension
Company events
Employee discount
Sick pay

Qualifications

Driving Licence
Management
Customer service
GCSE
Microsoft Office
Organisational skills
Leadership
Communication skills
Retail sales
Time management

Full job description

Sutton Park Motor Company Ltd is seeking an ambitious, experienced, and driven Aftersales Manager to lead our successful Renault & Dacia Aftersales team in Stourbridge.

This is an exciting opportunity for a motivated automotive professional with a proven track record in Aftersales leadership, customer service excellence, and departmental performance management. Reporting directly to our Group Service and Parts Managers, you will be responsible for leading a busy and professional Aftersales Department, ensuring outstanding customer satisfaction while driving profitability and operational efficiency.

The Role

As Aftersales Manager, you will lead by example, inspiring and developing your team of Aftersales Advisors and Technicians to achieve exceptional results. You will be responsible for the day-to-day management of the Workshop and Aftersales operation, ensuring maximum productivity, high levels of customer satisfaction, and achievement of departmental targets and KPIs.

This role requires a hands-on leader who can motivate a team, manage performance, and deliver a first-class customer experience at every stage of the customer journey.

Key Responsibilities

Maximise customer satisfaction by delivering an exceptional customer experience.
Manage the daily operation of the Workshop and Service Reception.
Drive workshop productivity and technician efficiency.
Support Aftersales Advisors in achieving upselling and customer retention targets.
Monitor departmental performance against budgets and KPIs, implementing improvement plans where required.
Ensure compliance with manufacturer standards and company processes.
Develop and maintain a positive, high-performing team culture.
Identify training and development opportunities for team members.

About You

To be successful in this role, you will have:

Previous experience as an Aftersales Manager, Service Manager, or similar leadership role within the automotive industry.
A proven track record of delivering strong Aftersales performance and customer satisfaction results.
Excellent leadership, coaching, and people management skills.
Experience managing budgets and KPIs.
A customer-focused approach with a passion for delivering service excellence.
Excellent organisational and communication skills.
The ability to work effectively in a fast-paced dealership environment.
A full UK driving licence.

What We Offer

Competitive basic salary and uncapped bonus scheme with OTE in excess of £45,000+ per annum.
Manufacturer and internal training programmes.
Excellent career development opportunities within a growing dealer group.
Supportive and professional working environment.
Opportunity to work with leading automotive brands Renault & Dacia.

About Sutton Park Motor Company Ltd

Sutton Park Motor Company Ltd is one of the Midlands' leading privately owned motor dealer groups, proudly serving customers across Staffordshire, Warwickshire, and the West Midlands for over 30 years.

Operating across seven sites representing Kia, Renault, and Dacia, we are passionate about creating an environment where every colleague feels valued, respected, and supported. We invest heavily in training and development, helping our teams build rewarding and successful careers.

We celebrate success, encourage progression, and believe our people are the key to our continued growth and reputation.

If you have the skills, experience, and ambition to lead a successful Aftersales operation, we would love to hear from you. Apply today and take the next step in your automotive career with Sutton Park Motor Company Ltd.

Job Types: Full-time, Permanent

Pay: From £34,000.00 per year

Benefits:

Company car
Company events
Company pension
Employee discount
Sick pay

Experience:

Managerial: 3 years (required)
Automotive Aftersales: 4 years (required)

Licence/Certification:

Full clean UK driving licence (required)

Work Location: In person

Quick apply

Refine Your Search

aftersales manager jobs in ludlow, shr

Aftersales Manager

BMW Service Manager

Workshop Manager

Workshop Controller

Service & Warranty Administrator

LCV Technician

Workshop Supervisor

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