Director of customer service Work, Jobs in Luton (with Salaries)

Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Head of Governance & Customer Disruption
easyJet —Luton Airport
- Full-time
- Hybrid work
- Hotel
- Analysis skills
- Computer networking
- Annual leave
Operations Director - Commercial Cleaning
CS Cleaning (Milton Keynes) Ltd —Newport Pagnell
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
Quick apply
8h
Deputy Head of Campus Experience
Oaklands College —Welwyn Garden City
- £34,640 - £37,860 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
12d
Head of Campus Experience
Oaklands College —St Albans
- £50,404 - £55,083 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
12d
Customer Partnership Director
DHL —Milton Keynes
- Hybrid work
1h
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Sales
- Presentation skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Estates Director
hireful —Bedford
- £70,000 - £75,000 a year
- IT
- Communication skills
Quick apply
Head of FM Key Accounts
PHSGroup —Milton Keynes
- Remote
- Sales
- Continuous improvement
- Leadership
- Free parking
- Employee discount
5d
Head of Building Services
YMCA South Midlands —Milton Keynes
- £45,000 - £52,000 a year
- Full-time
- Maintenance
- Continuous improvement
- Contracts
Quick apply
6d
Cluster Director of Sales - South
Hilton —Watford
- Full-time
- Hospitality
- Sales
- Hotel
- Employee stock purchase plan
- Annual leave
Head of Marketing
Wireless Logic mdex GmbH —Milton Keynes
- Hybrid work
- Sales
- IT
- Leadership
12d
Director of Marketing
Institute of Grocery Distribution —Watford
- Full-time
- Hybrid work
- SQL
- Leadership
- Annual leave
Quick apply
Group Operations Director
Redsquid Communications —Borehamwood
- Full-time
- IT
- AI
- Leadership
Quick apply
Director of Operations
Clarins —Harlow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Employee assistance programme
- Employee discount
20h
New Business Director - Bank Facing Enterprise Sales
PayPoint —Welwyn Garden City
- Full-time
- Hybrid work
Quick apply
Head of Digital
Bestway Group —Park Royal
- Full-time
- Sales
- AI
- Leadership
Quick apply
6d
Head of Sales
Danielle Autos Ltd —Waltham Cross
- From £2,120 a month
- Full-time
- Sales
- Microsoft Office
- Driving
- Profit sharing
- Employee discount
Quick apply
4h
Head of Commercial Operations - Drainage Solutions
ACO Technologies plc —Bedford
- Hybrid work
13d

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director of customer service jobs near luton

Head of Retention

Higher Ed Partners (UK) LTD -
St Albans

Quick apply

Job details

Permanent | Full-time
£65,000 - £70,000 a year

Benefits

Health & wellbeing programme
Free flu jabs
Company pension
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Social media management
Salesforce
Analysis skills
SEO
B2B
Marketing
Copywriting

Full job description

Head of Retention | £65,000 – £70,000 DOE

Location: Hybrid 3 days on site in either Brighton or St Albans depending on your location

Ready to make an impact? We'd love to hear from you.
To be considered for this opportunity, please submit your CV via the application link below. Only applications submitted through the online application process will be considered.

http://higheredpartners.peoplehr.net/Pages/JobBoard/Opening.aspx?v=950d8754-2fae-43c7-a366-215d08400d92

At Higher Ed Partners (HEP), we’re on a mission to transform access to higher education by helping our university partners deliver high-quality, accessible, and career-focused online programmes.

This role is ideally suited to experienced leaders from Student Success, Customer Success, Retention, Contact Centre Operations, Customer Experience or Revenue Operations backgrounds. Applicants with a proven track record of leading high-volume retention or lifecycle functions and delivering measurable commercial outcomes are encouraged to apply.

This is a high-impact leadership role where you’ll use insight, analytics, automation, and AI to solve complex challenges, improve student outcomes, and directly influence business growth.

We’re looking for someone with:

Proven hands-on experience in retention, lifecycle management, or customer success

A strong track record of improving retention and progression through data-led strategies Strong commercial acumen and analytical capability.

Experience leading high-performing teams and cross-functional initiatives.

Expertise in CRM systems, automation, and multi-channel engagement strategies.

Why join HEP?

✨ Salary: £65,000 – £70,000 DOE

✨ 25 days holiday + bank holidays

✨ Company pension

✨ Health & wellbeing programme

✨ Sick pay

✨ Free flu jabs

✨ Employee discounts

✨ Referral programme

✨ On-site parking

At HEP, our values drive everything we do:

Driven. Inclusive. Collaborative.

If you’re a strategic leader who thrives on solving problems, using data to drive decisions, and building high-performing teams, we’d love to hear from you.

Apply now or reach out directly to learn more.

HEP is a Disability Confident and equal opportunity employer. We welcome applications from all qualified candidates regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

Pay: £65,000.00-£70,000.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
On-site parking
Sick pay

Application question(s):

Will you now or in the future require sponsorship?
Do you have a proven experience leading a retention, customer success, student success or contact centre operation.
Do you have experience owning retention, progression or customer lifecycle KPIs in a high-volume environment?
Do you have experience managing operational budgets, forecasting and resource planning?
Do you have proven ability to improve retention, revenue and customer lifetime value through data-led interventions?
Do you have strong commercial and analytical skills with experience using Salesforce or similar CRM platforms?
Experience leading large volume teams?
Are you able to reliably commute 3 days a week to either St Albans or Brighton sites?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in St Albans AL1 3TF

Quick apply

Refine Your Search

director of customer service jobs in luton

Head of Retention

Director of Customer Operations and Engagement, EMEA

Head of Governance & Customer Disruption

Operations Director - Commercial Cleaning

Deputy Head of Campus Experience

Head of Campus Experience

Customer Partnership Director

Head of Professional Services

Estates Director

Head of FM Key Accounts

Head of Building Services

Cluster Director of Sales - South

Head of Marketing

Director of Marketing

Group Operations Director

Director of Operations

New Business Director - Bank Facing Enterprise Sales

Head of Digital

Head of Sales

Head of Commercial Operations - Drainage Solutions

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