Agency manager Work, Jobs in Lutterworth, Lec (with Salaries)

Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Delegate Project Manager (Event Agency)
Premier UK Events Ltd —Leicester
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
9d
Estate Agent
The Property Experts —Market Harborough
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Head of Year (non teaching)
Transforming Lives Educational Trust —Rugby
- £26,892.93 - £29,213.62 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Care plans
- Free parking
- Health & wellbeing programme
Quick apply
10d
Lettings Manager
Humphrey & Kirk —Loughborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Administrative experience
- In-person
Quick apply
Home Manager
Prime Life —Wigston Magna
- £42,924 - £50,175 a year
- Full-time
- Care plans
- Annual leave
Quick apply
Days Security Officer
InPost UK —Lutterworth
- £27,518.40 a year
- Microsoft Excel
- IT
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Property Manager for Houseshare Agency in Leicester
Best City Rooms —Leicester
- £17.50 an hour
- Full-time
- Data entry
- Office experience
Quick apply
7d
Digital Account Manager
Success Local —Rugby
- £30,000 - £35,000 a year
- Full-time
- Marketing
- Project management
- Presentation skills
- Annual leave
Quick apply
9d
Manager, Production
Saputo Inc. —Nuneaton
- Full-time
- Free parking
- Employee discount
Quality Manager
Healthxchange —Kettering
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Food Technical Officer
Niche Foods Ltd —Leicester
- From £35,000 a year
- Full-time
- Bilingual
- English
- Organisational skills
Quick apply
14d
Look After Children Mentor and Coaching Support
Park Lodge Project —Leicester
- From £27,189.82 a year
- Weekend availability
- English
- Working with children
- In-person
Quick apply
Housing & Resident Engagement Manager
Extra Care —Coventry
- £52,500 a year
- Full-time
- Annual leave
- Life insurance
6d
Health & Safety Manager
Wrights of Twycross Ltd —Atherstone
- £40,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Team management
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Care Home Administrator
Polesworth Group Homes Ltd —Polesworth
- From £15.75 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
3h
EPR Reporting Analyst
Lorax Compliance Ltd —Rugby
- From £26,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Operations Manager
CEVALogistics —Daventry
- Full-time
- Management
- Warehouse experience
- Negotiation
- Annual leave
- Employee discount
Support Worker - Team Leader
The Housing Network —Leicester
- Up to £32,000 a year
- Monday to Friday
- In-person
- Care plans
- Leadership
- Health & wellbeing programme
- Referral programme
Quick apply
Workshop Manager
Quartzelec —Rugby
- Management
- Communication skills

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Customer Care Manager

Morris Homes Limited
Rugby

Quick apply

Job details

Full-time
6 days ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Microsoft Excel
Customer service
Complaint handling
Microsoft Office
Construction
Communication skills
Time management

Full job description

Customer Care Manager – Central

Location: Rugby
Department: Customer Care
Reporting to: Head of Customer Care

About Morris Homes

Morris Homes is one of the UK's leading independently owned housebuilders, renowned for delivering high-quality homes and exceptional customer service. We are committed to ensuring our customers receive the highest standards of care throughout their homeownership journey. As part of our continued growth, we are seeking an experienced Customer Care Manager to join our Central region team based in Rugby.

The Role

The Customer Care Manager is responsible for delivering an exceptional post-completion customer experience, managing defects through to resolution, and ensuring all remedial works are completed to the highest quality standards.

Working closely with customers, site teams, subcontractors and external stakeholders, you will oversee all aspects of the customer care process, ensuring issues are resolved effectively, efficiently and to the satisfaction of our homeowners.

Key Responsibilities

Manage and develop positive relationships with homeowners, ensuring the highest standards of customer service are maintained at all times.
Investigate and manage customer defects and complaints through to successful resolution.
Attend customer properties with the Maintenance Team to oversee remedial works and ensure customer satisfaction.
Carry out quality inspections of completed plots prior to legal completion.
Undertake inspections in response to customer defect reports and determine appropriate remedial actions.
Attend NHBC inspections and claims meetings, ensuring all follow-up actions are completed within required timescales.
Attend Housing Association 12-month defect inspections and coordinate any necessary remedial works.
Issue works orders and job instructions to maintenance operatives and subcontractors. ]
Monitor the quality of completed works and manage any associated contra-charges where standards are not met.
Ensure subcontractors complete work in accordance with company quality standards and agreed service levels.
Liaise effectively with Construction, Technical, Sales, Commercial and Land departments to ensure a seamless customer journey.
Maintain accurate customer care records and produce management reports using relevant systems and Microsoft Excel.
Analyse customer care trends and identify opportunities for continuous improvement.
Attend weekly review meetings with the Head of Customer Care
Ensure compliance with NHBC warranty requirements, company procedures and health and safety regulations.
Support the delivery of customer satisfaction targets and contribute to the ongoing improvement of the customer care function.

Candidate Profile

Essential Experience

Previous experience in a Customer Care Manager role within the new build housing sector.
Strong technical knowledge and understanding of NHBC and warranty provider standards and procedures.
Proven experience managing customer complaints and defect resolution.
Experience coordinating subcontractors and monitoring quality standards.
Proficiency in Microsoft Office applications, particularly Excel.
Good understanding of construction methods and the housebuilding process.
Skills and Competencies
Excellent communication and interpersonal skills.
Strong customer-focused approach and commitment to service excellence.
Exceptional organisational and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Effective conflict resolution and complaint-handling skills.
High levels of attention to detail and accuracy.
Commercial awareness and sound decision-making capability.
Strong problem-solving skills and a proactive approach.
Ability to build and maintain relationships with customers and stakeholders.
Team-oriented and the ability to work independently when required.
Qualifications
Building or Construction-related qualification desirable but not essential.
Full UK Driving Licence essential.

Working Environment

This role involves regular travel to developments and customer homes across the Central region. The successful candidate will be expected to work across office and site locations as required to meet business and customer needs.

Benefits

We offer a competitive salary and benefits package including:

Competitive salary
Discretionary Annual bonus scheme
Company car or car allowance
26 days annual leave plus bank holidays
Pension scheme
Life assurance
Private healthcare
Employee assistance programme
Professional development opportunities

Equality, Diversity and Inclusion

Morris Homes is committed to creating a diverse and inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

We are committed to making reasonable adjustments throughout the recruitment process and during employment for candidates and employees with disabilities or long-term health conditions.

Eligibility

Applicants must have the right to work in the UK and be able to provide evidence of this if successful.

Apply

If you believe you have the skills, experience and passion to succeed in this role, please send your CV and covering letter to: [email protected] - No Agencies please

Job Types: Full-time, Permanent

Benefits:

Company pension
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

agency manager jobs in lutterworth, lec

Customer Care Manager

Delegate Project Manager (Event Agency)

Estate Agent

Head of Year (non teaching)

Lettings Manager

Home Manager

Days Security Officer

Property Manager for Houseshare Agency in Leicester

Digital Account Manager

Manager, Production

Quality Manager

Food Technical Officer

Look After Children Mentor and Coaching Support

Housing & Resident Engagement Manager

Health & Safety Manager

Care Home Administrator

EPR Reporting Analyst

Operations Manager

Support Worker - Team Leader

Workshop Manager

I want to receive the latest job alerts for agency manager in lutterworth, lec

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