Customer experience manager Work, Jobs in Lutterworth, Lec (with Salaries)

Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Chef Manager - DOB/491/CM
Olive Catering Services Ltd —Lutterworth
- £39,000 a year
- Full-time
- Hospitality
- Culinary experience
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Branch Manager Designate
Nick Scali Furniture —Leicester
- £30,000 - £50,000 a year
- Weekend availability
- Sales
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
5d
Security Manager
InPost UK —Lutterworth
- £36,000 a year
- Weekend availability
- Microsoft Excel
- Management
- IT
- Annual leave
- Employee assistance programme
Quick apply
2d
Assistant Operations Manager
Chevron Traffic Management —Nuneaton
- Microsoft Office
- Supervising experience
- Construction
Quick apply
SERVICE MANAGER
Research Garage Group —Hinckley
- £38,000 - £60,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Annual leave
- Employee discount
Quick apply
9d
Channel Sales Manager - North UK - M/F
Hirsch UK —Coventry
- £55,000 - £72,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Business Development Manager
The Manufacturing Technology Centre —Coventry
- £75,000 - £85,000 a year
- Full-time
- CRM software
- Sales
- Engineering
Quick apply
Customer Liaison Officer
Network Plus —Lutterworth
- £30,000 a year
- Customer service
- Supervising experience
- Leadership
Quick apply
13d
Bar and Restaurant Manager
The White Swan —Lutterworth
- £27,000 - £35,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
Program Manager
Escatec —Lutterworth
- Full-time
- Customer service
Outdoor & Large Scale (Commercial Events Manager)
Anglian Water Services Ltd —Oakham
- From £47,000 a year
- Full-time
- Annual leave
Sports Centre & Community Manager
P & E Sports Lettings Ltd —Rugby
- £26,000 - £27,500 a year
- Weekend availability
- Childcare
- Supervising experience
- Working with children
- Free parking
- Gym membership
Quick apply
4d
Manager
Six Spa —Wigston Magna
- From £32,000 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
1d
Compliance Manager
Advance Housing and Support Ltd —Enderby
- Up to £57,383.39 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Key Account/Program Manager
ESCATEC Mechatronics Ltd —Lutterworth
- £26,272.83 - £32,500.00 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Days Gatehouse Coordinator
InPost UK —Lutterworth
- £13.75 an hour
- Microsoft Excel
- Warehouse experience
- IT
- Employee assistance programme
- Life insurance
Quick apply
Nights Gatehouse Coordinator
InPost UK —Lutterworth
- £14.48 an hour
- Night shift
- Microsoft Excel
- Warehouse experience
- IT
- Employee assistance programme
- Life insurance
Quick apply
Betting Shop Manager - Leicester Narborough Road
BoyleSports —Leicester
- £15 an hour
- Supervising experience
- Retail management
Quick apply

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Customer Care Manager

Morris Homes Limited
Rugby

Quick apply

Job details

Full-time
2 days ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Microsoft Excel
Customer service
Complaint handling
Microsoft Office
Construction
Communication skills
Time management

Full job description

Customer Care Manager – Central

Location: Rugby
Department: Customer Care
Reporting to: Head of Customer Care

About Morris Homes

Morris Homes is one of the UK's leading independently owned housebuilders, renowned for delivering high-quality homes and exceptional customer service. We are committed to ensuring our customers receive the highest standards of care throughout their homeownership journey. As part of our continued growth, we are seeking an experienced Customer Care Manager to join our Central region team based in Rugby.

The Role

The Customer Care Manager is responsible for delivering an exceptional post-completion customer experience, managing defects through to resolution, and ensuring all remedial works are completed to the highest quality standards.

Working closely with customers, site teams, subcontractors and external stakeholders, you will oversee all aspects of the customer care process, ensuring issues are resolved effectively, efficiently and to the satisfaction of our homeowners.

Key Responsibilities

Manage and develop positive relationships with homeowners, ensuring the highest standards of customer service are maintained at all times.
Investigate and manage customer defects and complaints through to successful resolution.
Attend customer properties with the Maintenance Team to oversee remedial works and ensure customer satisfaction.
Carry out quality inspections of completed plots prior to legal completion.
Undertake inspections in response to customer defect reports and determine appropriate remedial actions.
Attend NHBC inspections and claims meetings, ensuring all follow-up actions are completed within required timescales.
Attend Housing Association 12-month defect inspections and coordinate any necessary remedial works.
Issue works orders and job instructions to maintenance operatives and subcontractors. ]
Monitor the quality of completed works and manage any associated contra-charges where standards are not met.
Ensure subcontractors complete work in accordance with company quality standards and agreed service levels.
Liaise effectively with Construction, Technical, Sales, Commercial and Land departments to ensure a seamless customer journey.
Maintain accurate customer care records and produce management reports using relevant systems and Microsoft Excel.
Analyse customer care trends and identify opportunities for continuous improvement.
Attend weekly review meetings with the Head of Customer Care
Ensure compliance with NHBC warranty requirements, company procedures and health and safety regulations.
Support the delivery of customer satisfaction targets and contribute to the ongoing improvement of the customer care function.

Candidate Profile

Essential Experience

Previous experience in a Customer Care Manager role within the new build housing sector.
Strong technical knowledge and understanding of NHBC and warranty provider standards and procedures.
Proven experience managing customer complaints and defect resolution.
Experience coordinating subcontractors and monitoring quality standards.
Proficiency in Microsoft Office applications, particularly Excel.
Good understanding of construction methods and the housebuilding process.
Skills and Competencies
Excellent communication and interpersonal skills.
Strong customer-focused approach and commitment to service excellence.
Exceptional organisational and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Effective conflict resolution and complaint-handling skills.
High levels of attention to detail and accuracy.
Commercial awareness and sound decision-making capability.
Strong problem-solving skills and a proactive approach.
Ability to build and maintain relationships with customers and stakeholders.
Team-oriented and the ability to work independently when required.
Qualifications
Building or Construction-related qualification desirable but not essential.
Full UK Driving Licence essential.

Working Environment

This role involves regular travel to developments and customer homes across the Central region. The successful candidate will be expected to work across office and site locations as required to meet business and customer needs.

Benefits

We offer a competitive salary and benefits package including:

Competitive salary
Discretionary Annual bonus scheme
Company car or car allowance
26 days annual leave plus bank holidays
Pension scheme
Life assurance
Private healthcare
Employee assistance programme
Professional development opportunities

Equality, Diversity and Inclusion

Morris Homes is committed to creating a diverse and inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

We are committed to making reasonable adjustments throughout the recruitment process and during employment for candidates and employees with disabilities or long-term health conditions.

Eligibility

Applicants must have the right to work in the UK and be able to provide evidence of this if successful.

Apply

If you believe you have the skills, experience and passion to succeed in this role, please send your CV and covering letter to: [email protected] - No Agencies please

Job Types: Full-time, Permanent

Benefits:

Company pension
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in lutterworth, lec

Customer Care Manager

Chef Manager - DOB/491/CM

Branch Manager Designate

Ownership Experience Manager – Customer Community & Loyalty

Security Manager

Assistant Operations Manager

SERVICE MANAGER

Channel Sales Manager - North UK - M/F

Senior Business Development Manager

Customer Liaison Officer

Bar and Restaurant Manager

Program Manager

Outdoor & Large Scale (Commercial Events Manager)

Sports Centre & Community Manager

Manager

Compliance Manager

Key Account/Program Manager

Days Gatehouse Coordinator

Nights Gatehouse Coordinator

Betting Shop Manager - Leicester Narborough Road

I want to receive the latest job alerts for customer experience manager in lutterworth, lec

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