E commerce specialist Work, Jobs in Lutterworth, Lec (with Salaries)

Customer Service & Logistics Support Specialist
J&T EXPRESS —Lutterworth
- £33,000 a year
- Full-time
- Salesforce
- Analysis skills
- Warehouse experience
- Free parking
- Sick pay
Quick apply
2d
IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- Microsoft Outlook
- Customer service
- Windows
- Employee assistance programme
14d
IT Service Delivery Specialist
The Watches of Switzerland Group —Leicester
- Management
- Organisational skills
- IT
- Employee assistance programme
9d
Loss Prevention & Compliance Auditor
The Watches of Switzerland Group —Leicester
- Travel
- In-person
- Communication skills
- Employee assistance programme
IT Manager
ID Logistics & Transport Ltd —Rugby
- £42,000 - £45,000 a year
- Full-time
- ERP systems
- In-person
Quick apply
13d
Client Executive
The Watches of Switzerland Group —Leicester
- In-person
- Communication skills
- Employee assistance programme
Client Experience Advisor
The Watches of Switzerland Group —Leicester
- IT
- In-person
- Communication skills
- Employee assistance programme
Assistant Buyer
The Watches of Switzerland Group —Leicester
- Presentation skills
- In-person
- Communication skills
- Employee assistance programme
Retail Operations Coordinator
The Watches of Switzerland Group —Leicester
- Sales
- IT
- In-person
- Employee assistance programme
SAP Business Partner
The Watches of Switzerland Group —Leicester
- In-person
- Employee assistance programme
Watch Technician
The Watches of Switzerland Group —Leicester
- Organisational skills
- Communication skills
- Employee assistance programme
HR Assistant
The Watches of Switzerland Group —Leicester
- Organisational skills
- IT
- In-person
- Employee assistance programme
Assistant Merchandiser
The Watches of Switzerland Group —Leicester
- Full-time
- Microsoft Excel
- Merchandising
- Organisational skills
- Employee assistance programme
Jewellery Assistant Buyer
The Watches of Switzerland Group —Leicester
- Presentation skills
- In-person
- Communication skills
- Employee assistance programme
Buyer
NEXT —Leicester
- Full-time
- Analysis skills
- Travel
- Communication skills
- Free parking
- Employee discount
Merchandiser
The Watches of Switzerland Group —Leicester
- Microsoft Excel
- Oracle
- Management
- Employee assistance programme
Project Officer Economic Development & Inward Investment
North Northamptonshire Council —Kettering
- £38,220 - £40,777 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
Finance Manager
The Watches of Switzerland Group —Leicester
- In-person
- Banking
- Employee assistance programme
Sales Consultant
The Watches of Switzerland Group —Solihull
- Part-time
- Sales
- Employee assistance programme
3d
Store Manager
Rainbows Hospice for Children and Young People —Shepshed
- £27,480 a year
- Full-time
- Customer service
- Hospice
- Retail management
- Employee assistance programme
14d

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Customer Service & Logistics Support Specialist

J&T EXPRESS -
Lutterworth

Quick apply

Job details

Permanent | Full-time
£33,000 a year
2 days ago

Benefits

Free parking
Canteen
Sick pay

Qualifications

Salesforce
Logistics
Analysis skills
Warehouse experience
Financial services
Chinese

Full job description

Job Overview
We are seeking a dedicated Customer Service & Logistics Support Specialist to join our dynamic team. This role offers an exciting opportunity to contribute to the optimisation of supply chain operations, ensuring seamless coordination between various departments and external partners. The successful candidate will play a vital part in managing logistics processes, supporting warehouse activities, and delivering exceptional customer service. This paid position is ideal for individuals with a keen interest in logistics, supply chain management, and process improvement within a fast-paced environment.

Responsibilities

1. Customer Inquiry Management

Handle customer inquiries through phone, WeChat, and online service ticket platforms.
Provide real‑time shipment status updates by checking tracking, transit, delivery, and signature information.
Offer guidance on shipping requirements, including prohibited items, packaging standards, fee calculation, and delivery time options.

2. Shipment Exception Handling

Follow up on delayed, misrouted, undelivered, or returned shipments.
Coordinate with local stations, couriers, and transit hubs to resolve issues promptly.
Maintain exception case logs and ensure timely resolution with customer follow‑up.
Monitor special shipments such as perishables, fragile items, and oversized parcels.

3. Complaint & Claims Processing

Handle complaints related to lost, damaged, missing items, or service issues under the “first‑contact responsibility” principle.
Collect required claim documents (photos, value proof), calculate compensation, and submit claims for approval.
Communicate claim progress and payout timelines to customers.
Manage customer emotions and prevent escalation to regulatory or platform complaints.

4. Order & Back‑Office Administration

Assist customers with order creation, address modification, cancellation, and pickup appointments.
Record and organize daily exception logs, complaint reports, and claim summaries; archive documents regularly.
Verify COD (Cash on Delivery) and freight‑collect account discrepancies.

5. Internal & External Coordination

Collaborate with internal teams including stations, sorting centers, transportation, and couriers to execute operational instructions.
Communicate with e‑commerce merchants and individual customers; conduct regular follow‑ups and collect service feedback.
Report recurring issues and support optimization of delivery processes and operational standards.

6. Data Reporting & Additional Tasks

Compile daily statistics on inquiry volume, exception cases, complaints, and claims;
prepare daily and weekly reports.
Complete tasks assigned by supervisors, including customer callbacks, campaign notifications, and ad‑hoc service tickets.

Preferred Experience

Warehouse, logistics, courier, or parcel handling experience
Ability to speak Chinese would be advantageous, though not essential.

What We Offer

Full training provided
Modern warehouse facilities

Pay: £33,000.00 per year

Benefits:

Canteen
Free parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

e commerce specialist jobs in lutterworth, lec

Customer Service & Logistics Support Specialist

IT Service Desk Specialist

IT Service Delivery Specialist

Loss Prevention & Compliance Auditor

IT Manager

Client Executive

Client Experience Advisor

Assistant Buyer

Retail Operations Coordinator

SAP Business Partner

Watch Technician

HR Assistant

Assistant Merchandiser

Jewellery Assistant Buyer

Buyer

Merchandiser

Project Officer Economic Development & Inward Investment

Finance Manager

Sales Consultant

Store Manager

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