process supervisor Work, Jobs in lutterworth, lec (with Salaries)

Customer Service & Logistics Support Specialist
J&T EXPRESS —Lutterworth
- £33,000 a year
- Full-time
- Salesforce
- Analysis skills
- Warehouse experience
- Free parking
- Sick pay
Quick apply
1d
Maintenance Supervisor
Wayfair —Lutterworth
- £53,000 - £64,000 a year
- Full-time
- Management
- Maintenance
- Microsoft Office
- Employee discount
- Gym membership
Transport First Line Manager
DHL —Lutterworth
- £36,565 a year
- Monday to Friday
- Continuous improvement
- Communication skills
1d
Night Transport First Line Manager
DHL —Lutterworth
- £36,565.00 - £41,318.45 a year
- Night shift
- Continuous improvement
- Communication skills
6d
Inventory Supervisor
JD.COM INTERNATIONAL UK LTD —Coventry
- Leadership
Quick apply
Night Shift Supervisor
Evri —Lutterworth
- £32,788 - £36,013 a year
- Night shift
- Management
- Microsoft Office
- Team management
- Employee assistance programme
- Employee discount
Process Supervisor
Evri —Ryton on Dunsmore
- £15.04 an hour
- Night shift
- Supervising experience
- Annual leave
- Employee assistance programme
2d
Operations Supervisor 40
Evri —Rugby
- £31,000 - £33,000 a year
- Management
- English
- Maths
- Employee assistance programme
- Employee discount
Days Warehouse Supervisor
InPost UK —Lutterworth
- £16.15 - £16.63 an hour
- Microsoft Outlook
- Management
- Team management
- Employee assistance programme
- Life insurance
Quick apply
Operations Manager
ID Logistics & Transport Ltd —Rugby
- £62,000 a year
- Full-time
- ERP systems
- Warehouse experience
- Communication skills
Quick apply
12d
Operations Supervisor
The Peninsular and Oriental Steam Navigation Company —Hinckley
- Rotating shift
- Supervising experience
- Leadership
- Communication skills
Quick apply
Education Centre Manager
Explore Learning —Coventry
- £31,250 - £33,750 a year
- Full-time
- English
- In-person
- Leadership
- Employee discount
- Referral programme
Stores Person/Keeper
Stagecoach —Rugby
- £14.52 an hour
- Full-time
- Travel
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Supervisor
Evri —Rugby
- £30,993 a year
- English
- Microsoft Office
- Maths
- Annual leave
- Employee assistance programme
13d
Operations Director
Hinckley Plumbing & Heating Services Ltd —Hinckley
- £55,000 - £60,000 a year
- Full-time
- Management
- Plumbing
- Driving
- Free parking
Quick apply
6d
Security Supervisor
Apleona —Northampton
- £41,357.86 a year
- Monday to Friday
- Customer service
- Supervising experience
- Employee discount
Depot Supervisor
Chevron Traffic Management —Nuneaton
- Microsoft Office
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
2d
Supervisor
Lindt Careers —Birmingham
- Bar
- Analysis skills
- IT
Transport Supervisor
RXO, Inc. —Crick
- Full-time
- IT
- Leadership
- Employee assistance programme
- Life insurance
Nights Warehouse Supervisor
InPost UK —Lutterworth
- £16.15 - £16.63 an hour
- Night shift
- Microsoft Outlook
- Management
- Team management
- Employee assistance programme
- Life insurance
Quick apply

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process supervisor jobs near lutterworth, lec

Customer Service & Logistics Support Specialist

J&T EXPRESS -
Lutterworth

Quick apply

Job details

Permanent | Full-time
£33,000 a year
1 day ago

Benefits

Free parking
Canteen
Sick pay

Qualifications

Salesforce
Logistics
Analysis skills
Warehouse experience
Financial services

Full job description

Job Overview
We are seeking a dedicated Customer Service & Logistics Support Specialist to join our dynamic team. This role offers an exciting opportunity to contribute to the optimisation of supply chain operations, ensuring seamless coordination between various departments and external partners. The successful candidate will play a vital part in managing logistics processes, supporting warehouse activities, and delivering exceptional customer service. This paid position is ideal for individuals with a keen interest in logistics, supply chain management, and process improvement within a fast-paced environment.

Responsibilities

1. Customer Inquiry Management

Handle customer inquiries through phone, WeChat, and online service ticket platforms.
Provide real‑time shipment status updates by checking tracking, transit, delivery, and signature information.
Offer guidance on shipping requirements, including prohibited items, packaging standards, fee calculation, and delivery time options.

2. Shipment Exception Handling

Follow up on delayed, misrouted, undelivered, or returned shipments.
Coordinate with local stations, couriers, and transit hubs to resolve issues promptly.
Maintain exception case logs and ensure timely resolution with customer follow‑up.
Monitor special shipments such as perishables, fragile items, and oversized parcels.

3. Complaint & Claims Processing

Handle complaints related to lost, damaged, missing items, or service issues under the “first‑contact responsibility” principle.
Collect required claim documents (photos, value proof), calculate compensation, and submit claims for approval.
Communicate claim progress and payout timelines to customers.
Manage customer emotions and prevent escalation to regulatory or platform complaints.

4. Order & Back‑Office Administration

Assist customers with order creation, address modification, cancellation, and pickup appointments.
Record and organize daily exception logs, complaint reports, and claim summaries; archive documents regularly.
Verify COD (Cash on Delivery) and freight‑collect account discrepancies.

5. Internal & External Coordination

Collaborate with internal teams including stations, sorting centers, transportation, and couriers to execute operational instructions.
Communicate with e‑commerce merchants and individual customers; conduct regular follow‑ups and collect service feedback.
Report recurring issues and support optimization of delivery processes and operational standards.

6. Data Reporting & Additional Tasks

Compile daily statistics on inquiry volume, exception cases, complaints, and claims;
prepare daily and weekly reports.
Complete tasks assigned by supervisors, including customer callbacks, campaign notifications, and ad‑hoc service tickets.
Preferred Experience
Warehouse, logistics, courier, or parcel handling experience

What We Offer

Full training provided
Modern warehouse facilities

Pay: £33,000.00 per year

Benefits:

Canteen
Free parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

process supervisor jobs in lutterworth, lec

Customer Service & Logistics Support Specialist

Maintenance Supervisor

Transport First Line Manager

Night Transport First Line Manager

Inventory Supervisor

Night Shift Supervisor

Process Supervisor

Operations Supervisor 40

Days Warehouse Supervisor

Operations Manager

Operations Supervisor

Education Centre Manager

Stores Person/Keeper

Supervisor

Operations Director

Security Supervisor

Depot Supervisor

Supervisor

Transport Supervisor

Nights Warehouse Supervisor

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