Client experience manager Work, Jobs in Lydney, Gls (with Salaries)

Deputy Administration Manager
XPS Pensions Group —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Referral programme
Depot Manager
Carrier —Lydney
- £34,500 - £69,500 a year
- Full-time
- Leadership
- Communication skills
3d
Client Lifecycle Manager
Hazlewoods —Cheltenham
- £45,000 - £50,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick apply
Registered Manager
The Agincare Group —Lydney
- £45,000 a year
- Full-time
- Nursing home
- Leadership
- Referral programme
Quick apply
Member Support Specialist – Nights & Weekends
Bond OpCo, LLC —Trellech
- 8 hour shift
- Continuous improvement
- Data entry
- In-person
- Annual leave
- Flexible schedule
12d
Regional Wholesale Manager
Rave Coffee —Cirencester
- £30,000 - £40,000 a year
- Full-time
- Management
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
9d
Part-Time Admin Assistant
So.Social Media —Monmouth
- £10,575 a year
- Part-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
1d
Growth Marketing & Lead Generation Manager
Blushes —Cheltenham
- £36,000 - £75,000 a year
- Full-time
- In-person
Quick apply
Head of Global Sales
Great Walls Global Trading Ltd —Newport
- £100,234.46 - £140,706.09 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
Senior Talent Solutions Manager
Sanderson —Bristol
- Full-time
- Leadership
Quick apply
Senior Business Development Manager – Solar - Hard FM, Property Management, and Estates sectors
Ecovision Asset Management —Quedgeley
- Up to £100,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
4d
Fleet Business Development Manager
Vertu Motors —Newport
- £40,000 a year
- Full-time
- Sales
- Business development
- Communication skills
Quick apply
Event Client Success Manager
CXO Institute —Newport
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- In-person
- Work from home
- Employee discount
Quick apply
Customer Manager
UCAS —Cheltenham
- Up to £30,000 a year
- Hybrid work
- Customer service
- Communication skills
- School
- Free parking
- Annual leave
Quick apply
Senior Capture Manager
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Commercial Contracts Manager
Touchstone Developments & Investments Ltd —Bristol
- £55,000 a year
- Full-time
- Management
- Contracts
- In-person
- Life insurance
Quick apply
Senior Project Manager
M Group —Newport
- PMP
- Project management
- Contracts
- Annual leave
- Employee assistance programme
Project Manager
Huber Technology —Chippenham
- £55,000 - £60,000 a year
- Full-time
- Project management
- Travel
- Contracts
- Life insurance
- Sick pay
Quick apply
3d
New Business Manager
Brakes —Bristol
- Up to £48,000 a year
- Full-time
- Microsoft Powerpoint
- Communication skills
- Negotiation
- Employee discount
Estimator
GC Windows Ltd —Pontypool
- £29,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- Organisational skills
- Free parking
- Annual leave
Quick apply
8d

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Deputy Administration Manager

XPS Pensions Group -
Bristol

Apply Now

Job details

Permanent | Full-time

Benefits

Company pension
Employee discount
Referral programme

Qualifications

Microsoft Powerpoint
Microsoft Word
Pension
Microsoft Excel
Microsoft Outlook
Management
Customer service
GCSE
Supervising experience
Quality control

Full job description

Contractual hours

36.25

Job category/type

XPS Administration

Date posted

10/06/2026

Job reference

REQ003652

Deputy Administration Manager (Defined Benefits)

Location: Bristol

Employment Type: Permanent, Full Time

Grade: Consultant

Hybrid

REQ003652

About XPS Group:

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role:

We are currently seeking a Deputy Administration Manager to join our team. Our teams of pension administrators provide services to a wide range of trust-based company pensions schemes including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. Our administrative approach is scheme-based; one team is responsible for every aspect of each client’s service, enabling us to build the best possible relationships and provide clarity of focus each scheme deserves.

Ultimately, pension schemes are there for their members; we place just as much emphasis on delivering excellent customer service as we do on technical proficiency and quality control.

Key Responsibilities:

Overseeing the management of annual and ad-hoc projects for all schemes on the team such as renewals, benefit statements, pension increases, life styling, trustees' reports and accounts. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
Reviewing the client work of other less experienced pension administrator team members.
Monitoring accuracy, performance, and SLA’s for the team, including activity and client performances, and taking action to ensure targets are met.
Liaising with Administration Managers regarding appraisals and regular catch-up meetings. Conducting some appraisals and catch-up meetings including regular mentoring meetings with staff on probation.
Ensuring the accurate update of time recording system for both chargeable and non-chargeable activities.
Maintaining a client focused approach, able to develop trusting and credible partnerships with clients.
Preparing, checking and issuing administration bills
Updating internal change control and other schedules and spreadsheets as required.
Ensuring breaches, errors and complaint logs are promptly completed and regularly reviewed.
Deputise at Administration Manager meetings when necessary.
Manage day to day activities of staff to ensure efficient and effective delivery of all work. Hold regular workflow meetings with senior team members (where needed) to manage progress and resolve any issues.

Your Profile:

Essential:

Able to demonstrate an expert knowledge of pensions administration activities and can apply this knowledge to any scheme.
Previous pensions administration experience of Defined Benefit (DB) schemes including leavers, retirements, deaths, transfers in, transfers out and reporting.
Experience of current pensions legislation and frameworks is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration.
Previous supervisory of workflow management experience is required - ideally including performance monitoring, appraisals, recruitment etc.
IT proficient: Microsoft Word, Excel, Outlook & PowerPoint.
Effective management skills including awareness of management processes and motivation of staff,
Able to demonstrate a numerical aptitude evidence by work related experience or academic achievements.

Desirable:

Third party pensions administration experience preferred, although strong all-round experience within an in-house pensions department which is not purely process driven will be considered.
Previous presentational experience is desirable to assist with prospect pitches and trustee meetings.
Sound commercial and business awareness.

Qualifications:

Strong Maths and English GCSE or equivalent qualification - minimum grade C/5.
Progression within a relevant pensions’ qualification e.g. CPC/QPA/DPC/RPC/APMI is desirable.

What We Offer:

Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply:

Interested candidates should submit applications via Apply Now option or contact [email protected] for more information. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunities Statement:

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility:

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who Are We:

To find out more please visit: www.xpsgroup.com

Apply Now

Refine Your Search

client experience manager jobs in lydney, gls

Deputy Administration Manager

Depot Manager

Client Lifecycle Manager

Registered Manager

Member Support Specialist – Nights & Weekends

Regional Wholesale Manager

Part-Time Admin Assistant

Growth Marketing & Lead Generation Manager

Head of Global Sales

Senior Talent Solutions Manager

Senior Business Development Manager – Solar - Hard FM, Property Management, and Estates sectors

Fleet Business Development Manager

Event Client Success Manager

Customer Manager

Senior Capture Manager

Commercial Contracts Manager

Senior Project Manager

Project Manager

New Business Manager

Estimator

I want to receive the latest job alerts for client experience manager in lydney, gls

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