Head of customer experience Work, Jobs in Lytham St. Annes, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Tour Coordinator
OME for NST Travel Group —Blackpool
- Up to £26,694 a year
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service / Administrative Assistant
Reliant Direct —Blackpool
- £26,500 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Head of Revenue
Silver Service Singers —Ormskirk
- From £50,000 a year
- Full-time
- Management
- Salesforce
- Analysis skills
- Free parking
Quick apply
7d
Head of Growth
Silver Service Singers —Ormskirk
- From £50,000 a year
- Full-time
- Marketing
- Free parking
- Employee discount
Quick apply
7d
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Client Manager - Events
Showforce —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Holiday Park General Manager
Annesley Gandon —Lancaster
- £40,000 - £45,000 a year
- Full-time
- Negotiation
Quick apply
Service Colleague
ASDA —Blackpool
- £12.71 an hour
- 8 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
2d
Assistant Manager
Trevino Lounge —Lytham
- £33,200 - £37,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
13d
Head of Block Management
Legacie Management & Lettings —Liverpool
- £75,000 - £85,000 a year
- Full-time
- Management
- Driving
- In-person
- Employee assistance programme
Quick apply
4d
Fleet Driver
MI Flues ltd —Blackpool
- From £13 an hour
- Heavy lifting
- Customer service
- Driving
Quick apply
6d
Head Chef - 40 Hours Per Week
Offshore —Lytham St. Annes
- £31,871 a year
- Full-time
- Kitchen experience
- Annual leave
- Employee assistance programme
Quick apply
2d
Logistics Administrator
GBA Logistics —Preston
- £26,000 - £29,000 a year
- Full-time
- Administrative experience
- Sick pay
Quick apply
Yard Operative
MI Flues ltd —Blackpool
- £13 an hour
- Full-time
- Heavy lifting
- Forklift
- Organisational skills
- Free parking
Quick apply
Production Manager
Tayto Group Limited —Bolton
- £45,000 - £50,000 a year
- Full-time
- Management
- In-person
- Life insurance
Quick apply
10d
Kitchen Manager/Head Chef
Haven —Blackpool
- Weekend availability
- Cooking
- Organisational skills
- Leadership
- Employee discount
Quick apply
12d
SPAR High Park - Retail Assistant
James Hall & Co Ltd —Southport
- Part-time
- Employee discount
- Life insurance
Quick apply
10d
Head of Supply Chain
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Free parking
- Work from home
Quick apply
HR Advisor
Inspired —Kirkham
- Full-time
- Remote
- Microsoft Excel
- Analysis skills
- Travel
- Life insurance

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head of customer experience jobs near lytham st. annes, lan

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

head of customer experience jobs in lytham st. annes, lan

Head of Customer Experience

Tour Coordinator

Customer Service / Administrative Assistant

Head of Revenue

Head of Growth

Senior Customer Service Manager

Client Manager - Events

Holiday Park General Manager

Service Colleague

Assistant Manager

Head of Block Management

Fleet Driver

Head Chef - 40 Hours Per Week

Logistics Administrator

Yard Operative

Production Manager

Kitchen Manager/Head Chef

SPAR High Park - Retail Assistant

Head of Supply Chain

HR Advisor

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