Customer experience manager Work, Jobs in Macclesfield, Chs (with Salaries)

Assistant Store Manager
Mountain Warehouse —Macclesfield
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Macclesfield
- £3,800 a month
- Full-time
- Sales
Quick apply
Service Delivery Manager
Industrial Site Maintenance —Macclesfield
- £32,500 a year
- Full-time
- Customer service
- Team management
- Training & development
- Free parking
- Life insurance
Quick apply
10d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Macclesfield
- £3,800 a month
- Full-time
Quick apply
CRM Manager
Valentte —Winsford
- £40,000 - £60,000 a year
- Full-time
- CRM software
- Heavy lifting
- Analysis skills
- Work from home
- Employee discount
Quick apply
Senior Event Project Manager
Inconnection UK Ltd —Manchester
- From £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
12d
Legal Assistant
Bott and Co —Wilmslow
- £25,500 a year
- Weekend availability
- Hybrid work
- Customer service
- Data entry
- In-person
- Employee discount
- Referral programme
Quick apply
12d
Project Coordinator - Bredbury
Howco Group —Stockport
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
Member Experience Coordinator
Dr Tim Ltd —Holmes Chapel
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Free parking
- Work from home
Quick apply
10d
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
12d
Event Project Manager
Inconnection UK Ltd —Manchester
- £28,000 - £34,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
12d
Sales and Loyalty Advisor
SimpliSafe Ltd —Manchester
- From £25,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Work from home
- Employee assistance programme
Quick apply
Contract Administrator
Equans —Macclesfield
- From £28,000 a year
- Full-time
- Microsoft Outlook
- Recruiting
- Contracts
- Annual leave
- Employee assistance programme
International Enquiries Co-ordinator
Manchester Metropolitan University —Manchester
- £28,031 - £30,378 a year
- Full-time
- Hybrid work
- University
- Recruiting
- Communication skills
- Annual leave
- Employee discount
1d
Emerging Customer Success Manager
Fourth —Macclesfield
- Hybrid work
- Hospitality
- Hotel
- Travel
- Flexible schedule
- Life insurance
Retail Assistant - Part Time
Farmfoods —Macclesfield
- £10.95 - £12.81 an hour
- 8 hour shift
- Customer service
- School
- Annual leave
- Employee discount
Quick apply
8d
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
5d
Conference & Events Manager
JM Hospitality Management Ltd. —Manchester
- £2,800 - £4,000 a month
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
21h
Call Centre Sales Advisor - Cosmetic (hybrid, 30k OTE)
Pall Mall Medical —Manchester
- £25,500 - £30,000 a year
- Overtime
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
5d
Assistant Manager
Brunning & Price - Sutton Hall —Macclesfield
- Up to £30,000 a year
- Overtime
- Hotel
- Team management
- Training & development
- Employee discount
- Referral programme
Quick apply

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Assistant Store Manager

Mountain Warehouse -
Macclesfield

Quick apply

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Operations management
Customer service
Retail team management
Store management
Customer interaction
Training & development
Stock replenishment
Loss prevention
Retail management
Team motivation leadership

Full job description

Description

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.

Key Responsibilities

Leadership & Team Development:

Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
Drive training and development, empowering your team to excel and grow.
Communicate clearly and transparently, ensuring alignment and trust across the team.
Keep the team well-informed with product knowledge to deliver outstanding customer service.

Operational Excellence:

Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance:

Support in meeting and exceeding sales targets, driving profitability through effective strategies.
Monitor key performance indicators (KPIs) to track and sustain store success.
Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
Implement proactive loss prevention strategies to protect the store’s profitability.

Customer Experience:

Lead by example in delivering exceptional customer service at every opportunity.
Address customer feedback promptly, ensuring satisfaction and brand loyalty.
Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

We would like to meet someone who is

Passionate about creating outstanding customer experiences.
An inspiring leader with a proven track record in retail management.
A clear and confident communicator, able to engage with colleagues and customers alike.
Results-driven, with a sharp focus on achieving goals and meeting targets.
Approachable, supportive, and trustworthy—a natural team player.
Energetic and proactive, with a determination to see tasks through to completion.
Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

What's in it for you

Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
1 weekend off per month, with 28 days annual leave, including Bank Holidays
Access to Employee Assistance Programme, and a Colleague Hardship Scheme
Generous Colleague Referral Incentive
Auto-enrolment Pension scheme
A stable, successful and supported environment
Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDMP

About Mountain Warehouse

At Mountain Warehouse, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.

We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Warehouse to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!

Quick apply

Refine Your Search

customer experience manager jobs in macclesfield, chs

Assistant Store Manager

JUNIOR SALES ADVISOR

Service Delivery Manager

JUNIOR SALES CONSULTANT

CRM Manager

Senior Event Project Manager

Legal Assistant

Project Coordinator - Bredbury

Member Experience Coordinator

Customer Experience Director

Event Project Manager

Sales and Loyalty Advisor

Contract Administrator

International Enquiries Co-ordinator

Emerging Customer Success Manager

Retail Assistant - Part Time

Operations Manager

Conference & Events Manager

Call Centre Sales Advisor - Cosmetic (hybrid, 30k OTE)

Assistant Manager

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