Client services account Work, Jobs in Maentwrog (with Salaries)

Client Care Officer
CCI Credit Management Ltd —Penrhyndeudraeth
- £24,786 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
Quick apply
Credit Controller
CCI Credit Management Ltd —Penrhyndeudraeth
- £24,786 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
5d
Business and Administration Coordinator
Gwynedd Council —Caernarfon
- £34,434 - £36,363 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- English
Client Services - Account Manager
Gaming Laboratories International —Bangor
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
13d
Client Services - Account Manager - UK
Gaming Laboratories International —Bangor
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
13d
Administrator
Geovista —Colwyn Bay
- £25,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
7d
Finance Assistant
Gaming Laboratories International —Bangor
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
Qualified Practice Accountant
Williams Denton —Bangor
- From £36,000 a year
- Full-time
- Accounting
- QuickBooks
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Experienced Practice Accountant
Williams Denton —Bangor
- From £28,000 a year
- Full-time
- Customer service
- Accounting
- QuickBooks
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Business Development Manager
Gaming Laboratories International —Bangor
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Qualified, part qualified or experienced accountant
W J Matthews & Son —Caernarfon
- Full-time
- Microsoft Office
- Bachelor's degree
- Accounting
- Flexitime
- Sick pay
Quick apply
13d
Commercial Account Executive
Berkeley Insurance Group —Conwy
- Full-time
21h
Smoking Cessation Practitioner
Betsi Cadwaladr University Health Board —Bangor
- £32,557 - £39,631 a year
- Full-time
- Organisational skills
Bank Health Care Support Worker - PAN Mental Health
Betsi Cadwaladr University Health Board —Bangor
- £26,300 a year
- Part-time
- Care plans
8d
Posture & Mobility Clerk
Betsi Cadwaladr University Health Board —Llanfairfechan
- £26,813 - £27,890 a year
- Full-time
- English
11h
Field Sales Representative
Flatpay —Bangor
- £2,120 a month
- Full-time
- Communication skills
- Free parking
Quick apply
1d
Senior Accountant
bk plus —Conwy
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Clinical Lead Orthotist
Betsi Cadwaladr University Health Board —Gwynedd
- £50,129 - £57,365 a year
- Full-time
- English
5d
Retail Relief Security Officer
Mitie —Llandudno
- £13.10 an hour
- Full-time
Driver
Alliance Automotive Group LV —Llangefni
- Employee discount
Quick apply
1d

I want to receive the latest job alerts for client services account in maentwrog

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client services account jobs near maentwrog

Client Care Officer

CCI Credit Management Ltd -
Penrhyndeudraeth

Quick apply

Job details

Full-time
£24,786 a year

Qualifications

Salesforce
Analysis skills
Financial services
Communication skills

Full job description

Job purpose: To provide an effective service to CCI and their clients. Build and maintain effective professional relationships with Clients, to improve client retention and increase revenue; by offering CCI’s additional services, increase in referral rate and quality. The role supports both client satisfaction and operational efficiency through proactive communication and accurate documentation

Main duties and responsibilities

· Provide an exceptional level of Client Care; email, telephone and attend client premises should a visit be necessary.

Act as the primary point of contact for assigned clients, handling queries via phone, email, and online portals.
Conduct regular client care calls and follow-ups, using internal checklists to ensure all account and service issues are addressed.
Maintain accurate records including updates to client parameters, contact logs, and service notes.
Coordinate with internal teams (Collections, Legal, CPO) to ensure timely resolution of client issues and escalations.
Prepare and participate in client review meetings, contributing performance insights and service updates.
Monitor client feedback and satisfaction, escalating concerns and contributing to service improvement initiatives.
Support onboarding of new clients, including setup of access, documentation, and initial service briefings.
Assist in the preparation of monthly and quarterly reports, including collection performance and service metrics.

· Ensure that you adhere to all KPI’s set by your manager

· Ensure that all client complaints are recorded according to the client complaints process.

· Embrace industry best practice, whilst promoting efficiencies and improved methodologies for inputting data. A commitment to innovation is welcome.

· Manage your workload to ensure all processes are efficient and any backlogs are cleared within a timely fashion.

· Record, input and categorise data accurately via computerised and manual systems.

· Liaise with clients regarding their expectations and requirements; identify potential sales opportunities and act upon them.

· Conduct regular quality and accuracy assessments for CCI and their clients, feedback to Manager, Senior Management and Directors.

· Prepare and send automated / manual reports to clients at the frequency requested.

· Identify cost saving efficiencies and always act in the best interest of CCI.

· Liaise with your manager regarding any training needs to assist with your daily work; keep abreast of compliance regulations.

· Liaise with all other departments to ensure the smooth running of CCI and best practices.

· Assist with the training of best practice in Client Care to all employees in the department and company.

· Maintain a tidy and safe working environment compliant with Health and Safety Regulations.

· Carry out such further reasonable tasks when delegated to you by the Directors/ SMT and your line manager.

Skills & competencies:

· Excellent communication skills – oral and written

· Attention to detail in all aspects of work and accuracy in documentation and data entry

· Strong team player

· Confident and pleasant personality, in handling client calls and presenting updates

· Sound judgement

· Ability to work towards targets, with the ability to work collaboratively across departments and manage multiple priorities.

Familiarity with debt collection processes and terminology is desirable.

· Ability to be polite and compassionate without lacking confidence

Performance Indicators:

· Client satisfaction scores and feedback

· Timeliness and accuracy of updates in CRM

· Resolution time for client queries

· Participation in client reviews and internal briefings

Job Type: Full-time

Pay: £24,786.00 per year

Work Location: In person

Quick apply

Refine Your Search

client services account jobs in maentwrog

Client Care Officer

Credit Controller

Business and Administration Coordinator

Client Services - Account Manager

Client Services - Account Manager - UK

Administrator

Finance Assistant

Qualified Practice Accountant

Experienced Practice Accountant

Business Development Manager

Qualified, part qualified or experienced accountant

Commercial Account Executive

Smoking Cessation Practitioner

Bank Health Care Support Worker - PAN Mental Health

Posture & Mobility Clerk

Field Sales Representative

Senior Accountant

Clinical Lead Orthotist

Retail Relief Security Officer

Driver

I want to receive the latest job alerts for client services account in maentwrog

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected