About Us
At Thrift & Thrive Medway, we are creating more than just a shop — we are building an alternative high street experience that combines retail, workshops, creativity, and community. Our space brings together vintage finds, collectables, sustainable shopping, and community engagement in a vibrant and welcoming environment.
We are now looking for a dynamic, organised, and creative Shop Manager to lead this exciting new venture.
The Role
This is a unique opportunity for someone with retail leadership experience and a passion for creative community spaces. As Shop Manager, you will oversee the day-to-day running of the shop, lead and motivate a diverse team, drive sales performance, and help shape the ongoing look, feel, and experience of the space.
The ideal candidate will bring strong customer service skills, commercial awareness, visual merchandising creativity, and the ability to foster a positive and inclusive atmosphere for both customers and staff. Experience with online sales platforms is a strong advantage.
Key Responsibilities
- Lead and motivate the shop team to achieve sales targets and deliver exceptional customer service
- Continually develop and adapt the space to ensure it remains welcoming, creative, and engaging
- Implement effective upselling strategies to maximise sales opportunities
- Oversee daily shop operations, including stock management and visual merchandising
- Handle cash transactions accurately and ensure secure cash handling procedures are followed
- Organise staff rotas, training schedules, and performance reviews
- Respond to customer enquiries and resolve issues professionally and efficiently
- Ensure compliance with health and safety regulations and maintain high cleanliness standards
- Monitor donation levels and manage stock rotation effectively
- Analyse sales performance and identify opportunities for growth and improvement
About You
You will be a proactive and enthusiastic leader with a passion for retail, sustainability, and community engagement.
Essential Skills & Experience
- Proven experience in retail management or a supervisory role within a retail environment
- Experience working with vintage and collectable items
- Strong customer service and communication skills
- Demonstrable success in driving sales and upselling
- Experience handling cash and managing financial transactions
- Excellent organisational and time-management skills
- Ability to motivate, support, and develop team members
- Attention to detail and a hands-on approach
Desirable
- Experience with online sales platforms and e-commerce
- Creative flair for window dressing, merchandising, and interior presentation
What We Offer
- The opportunity to shape and grow a unique community-focused retail space
- A creative and supportive working environment
- The chance to work with a diverse team and customer base
- Opportunities to bring new ideas and make a real impact
How to Apply
Please send your CV and a short cover letter outlining your relevant experience and why you would be a great fit for Thrift & Thrive Medway.
We look forward to hearing from you.
From: Info <[email protected]>
Sent: 13 May 2026 11:06
To: Tracey Errington <[email protected]>
Subject:
We are seeking a dynamic and organised Shop Manager for our alternative high street to oversee daily operations within our retail environment. The ideal candidate will possess strong leadership qualities, excellent customer service skills, and a solid understanding of mechanical systems. This role offers an exciting opportunity to lead a team, optimise sales through upselling techniques, and ensure the smooth running of the shop. The Shop Manager will be responsible for maintaining high standards of service, managing cash handling procedures, and fostering a welcoming atmosphere for customers and staff alike.
Responsibilities
- Lead and motivate the shop team to achieve sales targets and deliver exceptional customer service
- Implement effective upselling strategies to maximise sales opportunities
- Oversee daily shop operations, including stock management and visual merchandising
- Handle cash transactions accurately and ensure secure cash handling procedures are followed
- Maintain a thorough understanding of mechanical products to assist customers effectively
- Organise staff rotas, training schedules, and performance reviews
- Address customer enquiries and resolve any issues promptly and professionally
- Ensure the shop complies with health and safety regulations and maintains cleanliness standards
- Monitor stock levels and coordinate with suppliers for timely replenishment
- Analyse sales data to identify trends and opportunities for growth
Experience
- Proven experience in retail management or a similar supervisory role within a retail or mechanical environment
- Strong knowledge of mechanical systems or products is highly desirable
- Excellent customer service skills with the ability to engage positively with diverse customers
- Demonstrable ability in upselling techniques to increase sales revenue
- Experience in cash handling, including balancing tills and managing financial transactions effectively
- Leadership qualities with the ability to motivate and develop team members
- Organised with good time management skills and attention to detail
This position offers an engaging work environment where leadership, technical knowledge, and customer focus are valued. We seek a proactive individual ready to take ownership of their responsibilities while fostering a positive shopping experience for our customer
Pay: £14.00-£15.00 per hour
Benefits:
Work Location: In person
