Customer experience specialist Work, Jobs in Malmesbury, Wil (with Salaries)

Customer Success Specialist
Sparkol Ltd —Bristol
- £25,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Work from home
Quick apply
13d
Internal Sales Manager
PACE Networks —Cirencester
- £40,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
4d
Customer Service Specialist Stoenhouse
SGS —Stonehouse
- £13 - £16 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
Travel Consultant
Miles Morgan Travel —Stroud
- From £25,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Employee discount
Quick apply
Dual-Site Patient Coordinator/Receptionist
Aurora Dental and Implant Clinic —Chippenham
- £29,068 - £30,186 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
5d
Customer Service Advisor
Astor Bannerman (Medical) —Cheltenham
- £26,000 - £27,000 a year
- Full-time
- Salesforce
- Analysis skills
- Organisational skills
- Free parking
- Referral programme
Quick apply
5d
Customer Experience Specialist
Zimmer Biomet —Swindon
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
5d
Out-of-Hours Response Coordinator.
Adiuvo —Cheltenham
- From £12.71 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Health & wellbeing programme
- Flexitime
Quick apply
4d
Customer Services Specialist - Lidney, UK
Yokohama TWS —Lydney
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Category Specialist
TVS Supply Chain Solutions —Emersons Green
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Laboratory Equipment Maintenance Technician - pharmaceutical R&D
Oz-UK Ltd —Chippenham
- £26,000 - £29,000 a year
- Overtime
- Laboratory experience
- Analysis skills
- No degree
- Annual leave
Quick apply
6d
Head of Customer Service
Ecotricity —Stroud
- Full-time
- Hybrid work
- Customer service
- Leadership
- Free parking
- Employee discount
Quick apply
5d
Content Editor – Language Specialist
Likewize —Bristol
- Full-time
- English
- Organisational skills
- Communication skills
- Free parking
Quick apply
Production & Warehouse Supervisor
elix sourcing solutions —Gloucester
- £40,000 - £50,000 a year
- Monday to Friday
- Warehouse experience
- Leadership
Marketing Executive (Content & Growth)
Pooki Presses Ltd —Cinderford
- £24,420 - £32,000 a year
- Full-time
- Hybrid work
- Social media management
- Project management
- Marketing
- Free parking
- Flexitime
Quick apply
Customer Solutions Specialist
Devon Bay Solutions —Bristol
- £28,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Work from home
Quick apply
4d
Sales Support Executive
Usay Compare —Cirencester
- Sales
- Communication skills
- Annual leave
- Sick pay
Quick apply
Public Health Specialist
Swindon Borough Council —Swindon
- £46,142 a year
- Full-time
- English
Quick apply
Technical Sales Support Specialist
Infopro Digital Services Limited —Swindon
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
Senior Client Services Specialist
Bellamy Wealth Management —Royal Wootton Bassett
- Up to £28,000 a year
- Full-time
- Organisational skills
- IT
- Financial services
- Free parking
- Life insurance
Quick apply

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customer experience specialist jobs near malmesbury, wil

Customer Success Specialist

Sparkol Ltd
Bristol

Quick apply

Job details

Permanent | Full-time
£25,000 - £32,000 a year
13 days ago

Benefits

Casual dress
Cycle to work scheme
Company pension
Work from home
Private medical insurance
On-site parking

Qualifications

CRM software
XML
Technical support
HubSpot
Video editing

Full job description

Sparkol make unique software tools that help people to engage their audience. Our main product, VideoScribe, enables our users to create engaging whiteboard-style animations quickly and easily without any design or technical know-how. It is used by thousands of business people, marketers, illustrators, video professionals, teachers and students, as well as regular folk with stories to tell.

This is a customer-facing role within a small team responsible for ensuring we provide excellent self-service help, account and product support and sales admin support to all our customers and free users.

As well as responding to the daily tickets we receive, this role is responsible for generating useful and engaging help content for our VideoScribe customers, including help articles and tutorial videos.

This role also has the possibility to grow into new areas such as providing customer training and creating assets (images, templates, etc).

Responsibilities:

Provide front-line support to Sparkol customers in relation to incoming product, account and sales enquiries
Ensure customer communication is helpful, efficient and in line with the Sparkol tone of voice guidelines
Ensure there is value gleaned from every interaction (for both parties) and make every contact count
Create and review help articles and tutorials to ensure they are clear and use the appropriate tone of voice
Time management is key, you need to be able to prioritise your workload to ensure the standard of service is maintained across the customer success function
Work with the Head of Customer Success to ensure the team is consistently evolving to improve the level of service we provide

Core Skills:

A passion for helping people better engage their audience
Very customer-focussed and an excellent communicator, both verbal and written
An enthusiastic problem-solver, able to determine the root cause of an issue and articulate an appropriate solution
Technically competent with knowledge of Sparkol products as well as fundamental knowledge of XML and ability to troubleshoot browser and network issues
Understanding of image formats, particularly SVGs, and familiarity with video editing/animation
Fundamental understanding of audio editing desirable
Experience with CRM systems, particularly Hubspot, desirable
A self-starter, diligent with a keen eye for detail
Able to work well under pressure and prioritise effectively

Before you go:

This is a hybrid role - we enjoy an 'in-office' day on a Wednesday
Benefits: free lunch Wednesdays, health cash plan, BUPA, death in service, income replacement, bike-to-work and getting to work with an amazing team!
Sparkol is committed to building a diverse and inclusive team. We encourage applications from people of all backgrounds.
We conduct background checks on all candidates once an offer has been made.

Job Type: Full-time

Work Location: Hybrid role, required in the Bristol office (BS1 6NL) at least one day a week

Salary: in line with experience.

Apply with CV and cover letter.

Pay: £25,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
On-site parking
Private medical insurance
Work from home

Work Location: Hybrid remote in Bristol BS1 6NL

Quick apply

Refine Your Search

customer experience specialist jobs in malmesbury, wil

Customer Success Specialist

Internal Sales Manager

Customer Service Specialist Stoenhouse

Travel Consultant

Dual-Site Patient Coordinator/Receptionist

Customer Service Advisor

Customer Experience Specialist

Out-of-Hours Response Coordinator.

Customer Services Specialist - Lidney, UK

Category Specialist

Laboratory Equipment Maintenance Technician - pharmaceutical R&D

Head of Customer Service

Content Editor – Language Specialist

Production & Warehouse Supervisor

Marketing Executive (Content & Growth)

Customer Solutions Specialist

Sales Support Executive

Public Health Specialist

Technical Sales Support Specialist

Senior Client Services Specialist

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