Help shape the future of two award-winning country inns.
We're looking for an enthusiastic, organised and creative individual to join the team at Bear Inns, supporting both The Lion at Malpas and The Swan at Tarporley.
This is a varied role that combines accommodation management, marketing, administration and guest engagement. You'll play a key role in growing our bedroom business, increasing direct bookings, showcasing everything our pubs have to offer and ensuring every guest's journey is exceptional from enquiry through to return visit.
No two days are the same. You might start the day analysing occupancy and reviewing room rates before spending the afternoon reviewing our websites, meeting with corporate clients or helping to plan our next marketing campaign.
If you enjoy variety, love hospitality and want to make a genuine impact in a growing independent business, we'd love to hear from you.
About Bear Inns
Bear Inns operates two beautiful country inns in the heart of Cheshire. The Lion at Malpas and The Swan at Tarporley are much more than places to stay. We're known for our welcoming atmosphere, beautifully presented boutique bedrooms, freshly prepared food, carefully selected drinks and genuine hospitality.
As an independent business, we're passionate about supporting our local communities and creating memorable experiences for every guest who walks through our doors.
The role
Reporting to the management team, you'll be responsible for helping maximise bedroom revenue across our 32 boutique bedrooms while supporting the wider business through marketing, administration and guest communications.
You'll be encouraged to bring fresh ideas, identify new opportunities and help us continue to grow both our accommodation and food & drink businesses.
Key responsibilities
· Develop pricing strategies to maximise occupancy, average room rate and overall revenue.
· Drive direct bookings and reduce reliance on third-party booking channels.
· Manage bedroom reservations from initial enquiry through to post-stay follow up.
· Identify opportunities to increase guest spend through breakfast, dinner, upgrades and added extras.
· Build relationships with local businesses and develop new corporate accommodation accounts.
· Manage group accommodation enquiries and bookings.
· Maintain relationships with Online Travel Agents and booking platforms.
· Monitor competitor activity and identify opportunities to grow market share.
· Help create engaging content across our websites, social media channels and email marketing.
· Help coordinate marketing campaigns, seasonal promotions and special events.
· Assist in the management of the online reputation of both businesses.
· Support the management team with administration, reporting and general business projects.
We're looking for someone who is
· Highly organised with excellent attention to detail.
· Friendly, confident and passionate about delivering exceptional customer service.
· An excellent communicator, both face-to-face and over the phone.
· Commercially minded and enjoys finding ways to grow sales.
· Creative and full of ideas.
· Comfortable working independently whilst also being part of a close-knit team.
· Confident using Microsoft Office and online booking systems.
· Adaptable, proactive and happy to get involved wherever needed.
It would be great if you also have
· Experience in hospitality, hotels or tourism.
· Photography or videography skills.
· Social media content creation experience.
· Knowledge of Canva or similar design software.
· Experience with booking platforms and channel managers.
· Email marketing experience.
· Good local knowledge of Cheshire and surrounding attractions.
Why join Bear Inns?
· Be part of an ambitious independent hospitality business.
· Work across two highly regarded country inns.
· A varied role where your ideas really matter.
· Opportunity to shape the future of our accommodation and marketing strategy.
· Supportive management team and a friendly working environment.
· Staff discounts across both sites.
· Opportunities for training and development.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
Ability to commute/relocate:
- Tarporley CW6 0AG: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
