Customer experience verifications Work, Jobs in Malvern, Wor (with Salaries)

Customer Services Executive
Robert Welch Designs —Evesham
- Overtime
- Hybrid work
- Microsoft Outlook
- Computer literacy
- In-person
- Free parking
- Work from home
Quick apply
11d
Repair Technician - Aftermarket
GE Aerospace —Cheltenham
- Full-time
- Computer literacy
- Computer skills
- Communication skills
Configuration and Change Manager
Kirintec Limited —Ross-on-Wye
- From £50,000 a year
- Full-time
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Principal Senior Technical Architect - Systems Integration
QinetiQ —Malvern
- Full-time
- Hybrid work
- Travel
- Agile
- Employee discount
Validation Technician
Minerva Defence —Worcester
- Full-time
- In-person
Quick apply
Service & Support Engineer
Pulsar Process Measurement —Malvern
- CRM software
- Travel
- In-person
Service & Technical Support Engineer
Pulsar Measurement —Malvern
- £40,000 a year
- CRM software
- Travel
- In-person
- Employee discount
- Sick pay
Quick apply
Embedded Software Engineer
Honeywell Aerospace —Tewkesbury
- Full-time
- Engineering
- Bachelor's degree
- No degree
Electrical Installation & Test Engineer
Cotteswold Dairy Ltd —Tewkesbury
- £19.60 an hour
- Full-time
- Maintenance
- Referral programme
4d
Store Manager - Convenience Kempsey, Worcester
Morrisons —Worcester
- Weekend availability
- Customer service
- Recruiting
- Training & development
- Annual leave
- Employee discount
Quick apply
9d
Systems Engineer with eDV Clearance
Zest Intelligence Limited —Cheltenham
- From £75,000 a year
- Full-time
- Continuous improvement
- Agile
- In-person
- Paid training
- Annual leave
Quick apply
Lead Electronics Engineer
Ontic —Bishops Cleeve
- Full-time
- Schematics
- Engineering
- Analysis skills
- Annual leave
- Employee assistance programme
Laboratory Manager
Cotteswold Dairy Ltd —Tewkesbury
- £35,000 - £37,000 a year
- Full-time
- Laboratory experience
- Quality control
- Communication skills
Hotel Operations Manager
Homesly Properties —Gloucester
- Weekend availability
- English
- Hotel
- Team management
Quick apply
HR Generalist
Matcon Limited —Evesham
- Full-time
- Microsoft Office
- Travel
- Recruiting
- Referral programme
9d
Apprentice Calibration Engineer (Level 4)
MAControls Ltd —Cheltenham
- From £18,000 a year
- Full-time
- Computer literacy
- Engineering
- Continuous improvement
- Free parking
Quick apply
PMO Quality Lead
Ontic —Staverton
- Full-time
- Continuous improvement
- Quality control
- Travel
- Annual leave
- Employee assistance programme
Bookkeeper/Administration
V&C Ventilation Ltd —Hempstead
- Up to £28,000 a year
- Part-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
5d
Quality Assurance Auditor (Red Shift) Permanent £31,500
Kanes Foods —Evesham
- £31,500 a year
- Quality control
- Communication skills
Principal Systems Engineer - 6 months contract Inside IR35
Safran Engineering Services UK Limited —Gloucester
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
Quick apply

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Customer Services Executive

Robert Welch Designs
Evesham

Quick apply

Job details

Permanent | Full-time
11 days ago

Benefits

Free parking
Company pension
Work from home
Employee discount
Life insurance
On-site parking

Qualifications

Live chat
Sales support
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Client engagement
Computer literacy
Stakeholder liaison
NetSuite
Internal department liaison
Complaint handling
E-commerce
Customer loyalty building
Relationship management
Customer interaction
Communication skills

Full job description

Customer Services Executive

Robert Welch Designs is known for exceptional design, quality, and functionality. The family-run company is an international brand with an extensive range of award-winning kitchen knives and utensils, cutlery and other tableware.

Based: Evesham, Vale Business Park.

Hours: 37.5 hours per week – will include weekend working, either a Saturday or a Sunday.

Hybrid working pattern: our current in-office day is a Wednesday.

Additional office attendance will be required for training purposes, as needed.

Outline:

You will primarily champion the needs of our customers within Robert Welch. You will have excellent communication skills (written and verbal) and the ability to build strong customer relationships instantly via all channels of communication.

You will be required to maintain the delivery of a world-class customer service to our customers, ensuring speed and quality in every interaction.

You will strive to maintain good relationships with existing clients, gaining repeat business wherever possible. We want our team members to be empowered to go above and beyond, exceeding customer expectations. From time to time, and as directed by your line manager, you will be required to support other customer service representatives within the business.

General Telephone Reception

· Call answering, handling telephone orders, and call forwarding

Daily Key Activities

Handling high volumes of end user enquiries via all channels of communication
Provide product aftercare, purchasing advice, and sales support
Resolving queries & questions for all of your allocated inboxes in both Re:Amaze and Outlook with speed and accuracy, using clear and accurate communication skills within the allotted SLA
Resolving courier issues, liaising with our courier provider GFS on behalf of customers
Respond daily to all FeeFo & Trustpilot reviews
Action Shopify Fallback emails
Action Shopify Fraud Alert emails
Action Amazon enquires within the SLA
Action Retail Mail Order & Website Refunds
Action Age Verification throughout the day
Cover live chat
Order entry, checking stock status, and taking telephone payments
Monitor ‘on hold’ status orders in NetSuite
Monitor & action RMA returns in NetSuite
Monitor Age Checked pending customers in NetSuite

Customer complaint resolution

Timely resolution of complaints & customer issues
Escalation of service product fault issues as needed

Monitoring & resolving e commerce and website issues

Improving customer journey and conversions by feeding key improvement to the e-Commerce Team

Liaising with other internal departments

Liaising with the Stock Control Team
Resolving stock issues and queries on behalf of customers
Resolving customer product issues
Escalating potential quality issues with the Manager of Quality Control
Liaising with e-Commerce Team Raise any potential issue that may impact the customer experience with the relevant department
Regular communication with Accounts & the wider Warehouse Team

You may be required to undertake additional duties across the business from time to time. There may also be occasions where you are asked to work from an alternative location, as required by business needs.

Knowledge, Skills & Experience

Candidates should have experience in a similar role
Passionate and enthusiastic about delivering world class customer service
Computer skills and knowledge, ability to grasp new processes quickly
Strong communication and influencing skills
Proactive approach to servicing customers, ability to build relationships via all channels of communication
Capable to work well under pressure
Proven experience of complaint resolution
Highly organised and accurate with a logical mindset with an excellent attention to detail

Additional Requirements

During peak times you will be asked to work additional hours to help support the additional workload. You may be required to attend occasional product training sessions. Paid overtime or, time in lieu will be given for any overtime worked during busy periods.

To Apply:

Please send your up-to-date CV and covering letter detailing your current salary to us

Benefits:

Company pension
Employee discount
Free parking
Life insurance
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer experience verifications jobs in malvern, wor

Customer Services Executive

Repair Technician - Aftermarket

Configuration and Change Manager

Principal Senior Technical Architect - Systems Integration

Validation Technician

Service & Support Engineer

Service & Technical Support Engineer

Embedded Software Engineer

Electrical Installation & Test Engineer

Store Manager - Convenience Kempsey, Worcester

Systems Engineer with eDV Clearance

Lead Electronics Engineer

Laboratory Manager

Hotel Operations Manager

HR Generalist

Apprentice Calibration Engineer (Level 4)

PMO Quality Lead

Bookkeeper/Administration

Quality Assurance Auditor (Red Shift) Permanent £31,500

Principal Systems Engineer - 6 months contract Inside IR35

I want to receive the latest job alerts for customer experience verifications in malvern, wor

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