Home based remote Work, Jobs in Manchester City Centre, Greater Manchester (with Salaries)

Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Complaints Analyst
National Westminster Bank PLC —Manchester
- £28,475 - £40,200 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
1d
Finance Assistant (Part-Time)
Cloud10 IT —Manchester
- £11,000 - £16,000 a year
- Part-time
- QuickBooks
- IT
- In-person
- Annual leave
- Work from home
Quick apply
Home Energy Advisor
M Group —Manchester
- £31,373 a year
- CRM software
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Care Home Customer Support Assistant
Bupa —Bollington
- £27,590 - £35,163 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Gym membership
Quick apply
Customer Underwriting Advisor
Bupa —Salford
- £28,200 - £31,200 a year
- Full-time
- Hybrid work
- Customer service
- No experience needed
- Organisational skills
- Annual leave
- Gym membership
Quick apply
3d
Customer Due Diligence Analyst, Onboarding
National Westminster Bank PLC —Manchester
- £29,920 - £42,240 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Annual leave
Customer Support Administrator (Weekends & Monday)
Property Perspective —Altrincham
- From £12.50 an hour
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Referral Management Clerk (Care Nvigation)
Primary Eyecare Services —Manchester
- £24,570 a year
- Part-time
- Hybrid work
- Microsoft Office
- Maths
- IT
- Annual leave
- Work from home
Quick apply
3d
Customer Support Agent
Dragonpass —Altrincham
- £29,150 a year
- Full-time
- Hybrid work
- Customer service
- English
- Organisational skills
- Free parking
- Profit sharing
Quick apply
2d
Payments Team Administrator
Savills —Manchester
- Full-time
- Annual leave
Account Executive - Remote UK
EventMobi —Manchester
- Full-time
- Remote
- Google Suite
- Sales
- English
- Annual leave
1d
Court Usher
Warrington Borough Council —Warrington
- £25,989 - £26,403 a year
- Full-time
- English
- In-person
- Communication skills
10d
Remote Marketing | Flexible | E-Learning
GearUp2Success —Manchester
- Remote
- Marketing
Quick apply
Executive Assistant
Drew Forsyth & Co —Hebden Bridge
- From £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Quick apply
7d
Trainee Mortgage Adviser
The New Homes Group —Manchester
- £25,000 - £50,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Referral programme
Quick apply
10d
Helpdesk Operative
Bauer Media Outdoor —Bolton
- £26,000 a year
- Weekend availability
- Hybrid work
- IT
- Phone etiquette
- Free parking
Quick apply
2d
Partnership & Programme Support Officer (Cheshire & Merseyside)
Voluntary Sector North West —Manchester
- £31,537 a year
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
12d
Production Coordinator (My Friend Maisy)
BBCSTUDIOS —Salford
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- In-person
- Annual leave
3d
Application Support Technician (8-Month Fixed Term)
Magentus —Manchester
- £29,000 a year
- Hybrid work
- SQL
- IT
- Linux
- Annual leave
- Employee assistance programme
3d

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Customer Care Coordinator

Public Library of Science -
Manchester

Apply Now

Job details

£24,000 - £26,000 a year

Benefits

Company pension
Private medical insurance
Paid volunteer time

Qualifications

CRM software
Customer service
Salesforce
Continuous improvement
Customer support
Communication skills
Time management

Full job description

This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

This position is fully remote/home based. Applications will be accepted from candidates based in the UK

Role Summary

The Customer Care division is committed to representing PLOS by delivering exceptional customer service through problem ownership, proactive engagement, integrity, and accountability that supports continuous organizational improvement. As the Customer Care Coordinator, you are part of an impactful international team that serves as the conduit connecting PLOS to our primary audience and delivering exceptional service to our customers. You are patient, empathetic, passionately communicative, and understand the value of effective communication skills.

In your role, you will be the primary point of customer contact, providing guidance, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency. You develop perpetual value by nurturing relationships through successful professional engagements that provide timely solutions and meaningful customer experiences.

As the Customer Care Coordinator, you are a confident and highly organized individual with superior business communications skills, motivated by a culture of continuous improvement. You are a natural team player, with the ability to collaborate effectively across teams and hold yourself accountable for meeting competing deadlines in a fast-paced environment.

You will report to the Customer Care Suite Manager, and work as part of the Publishing Operations team to maintain unfettered communication channels, and uphold excellent customer experience, especially for but not limited to authors, editors, and reviewers. You will adhere to response time benchmarks to protect brand integrity and ensure timeliness and quality of resolution and experience.

Responsibilities

Customer Service

Manage high volume of incoming queries
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information
Meet established team targets
Handle customer complaints, provide appropriate solutions and alternatives within defined time parameters; follow up to ensure resolution
Accurately track customer interactions to inform data analysis and evaluations
Follow communication procedures and guidelines
Take the extra mile to engage customers

Teamwork

Filter customer queries to appropriate stakeholders and manage follow through and resolution.
Provide coverage for colleagues as necessary.

Knowledge and Skills

Proven customer support experience or experience as a customer service representative
Strong professional communication skills and active listening
Excellent time-management skills
Focus on quality and attention to detail
Familiarity with CRM systems and practices (Salesforce Prefered)

Qualifications

At least two years of Customer Service experience
Excellent writing skills
Salesforce experience
Previous experience working in Publishing
Previous experience working in a remote environment

Physical Requirements and Work Environment

Prolonged periods stationary at a desk and working on a computer.
Some national and international travel may be required.
Some flexibility to work across time zones.

The base salary range we've established for these positions is £24,000- £26,000. PLOS also offers a comprehensive benefits package summarized below.

UK:

Private medical insurance
Life assurance
Income protection
Personal accident insurance
Pension with up to 10% employer match
25 days holidays, market competitive Maternity and Paternity leave
Birthday and three winter holidays days off
2 days paid time off for volunteering per year
Fully remote work environment with stipend on joining for home office

About PLOS

Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.

Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.

We're committed to equal opportunity

We're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.

Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.

Visit plos.org/careers to learn more.

To learn more about how PLOS protects your privacy, see our Employee Privacy Notice.

Apply Now

Refine Your Search

home based remote jobs in manchester city centre, greater manchester

Customer Care Coordinator

Complaints Analyst

Finance Assistant (Part-Time)

Home Energy Advisor

Care Home Customer Support Assistant

Customer Underwriting Advisor

Customer Due Diligence Analyst, Onboarding

Customer Support Administrator (Weekends & Monday)

Referral Management Clerk (Care Nvigation)

Customer Support Agent

Payments Team Administrator

Account Executive - Remote UK

Court Usher

Remote Marketing | Flexible | E-Learning

Executive Assistant

Trainee Mortgage Adviser

Helpdesk Operative

Partnership & Programme Support Officer (Cheshire & Merseyside)

Production Coordinator (My Friend Maisy)

Application Support Technician (8-Month Fixed Term)

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This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

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