customer relations manager Work, Jobs in manchester, eng (with Salaries)

Assistant Operations Manager
Cartridge Save —Stockport
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Supervising experience
- Free parking
- Flexitime
Quick apply
3d
Guest Relations Manager
THG Ingenuity —Manchester
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
Assistant Library Experience Manager
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- University
- IT
- Work from home
- Employee assistance programme
Project Manager – CRF
Tameside Council —Tameside
- £46,142 - £48,226 a year
- Call to connect
- English
- Communication skills
3d
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Hotel Manager
Roomzzz Aparthotel —Salford
- £36,000 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
2d
Family Group Conference Team Manager – Families Valued
Tameside Council —Tameside
- £46,142 - £48,226 a year
- English
11d
Guest Relations Executive
The Rex —Manchester
- Hotel
- Referral programme
Quick apply
Assistant Team Manager - Allocations
Tameside Council —Tameside
- £46,142 - £48,226 a year
- Call to connect
- English
- Organisational skills
- Leadership
Operations Manager
Camptech Products Ltd —Manchester
- £32,000 - £36,000 a year
- Weekend availability
- Management
- Microsoft Office
- Travel
- Free parking
- Employee discount
Quick apply
3d
Test Center Manager (Manchester & Stockport)
Pearson —Manchester
- Customer service
- Windows
- Microsoft Office
8d
Watch Manager
Manchester Airport —Manchester
- Supervising experience
- Leadership
- Free parking
- Employee discount
1d
Customer Sales Manager
Care UK —Cheadle
- £38,000 - £40,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
Dispatcher
Menzies Aviation —Manchester Airport
- Part-time
- Communication skills
12d
Employee Relations Centre of Excellence Manager
Community Integrated Care —Widnes
- £41,200 - £46,350 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
5d
Family Help Lead Practitioner
Tameside Council —Tameside
- £34,434 - £39,152 a year
- Call to connect
- English
3d
Customer Relations Specialist (Financial/Automotive)
Contechs Consulting Limited —Manchester
- Up to £17.96 an hour
- Microsoft Powerpoint
- Management
- Organisational skills
6d
Passenger Services Agent
PrimeFlight —Manchester
- Customer service
- Communication skills
- Free parking
- Employee discount
1d
Guest Experience Manager
Dalata —Manchester
- Full-time
- Hospitality
- Computer literacy
- English
- Employee assistance programme
Quick apply
Operations Supervisor
Online Home Shop —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee discount
Quick apply
5d

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Assistant Operations Manager

Cartridge Save -
Stockport

Quick apply

Job details

Full-time
£40,000 - £45,000 a year
3 days ago

Benefits

Free parking
Flexitime
Company pension
On-site parking

Qualifications

Management
Customer service
Logistics
Business processes
Supervising experience
Warehouse experience
Leadership
Communication skills

Full job description

Company Overview

Cartridge Save, founded in 2003, is a leading player in the office supplies and printing industry. Recognised for our rapid growth and consistent performance, we are committed to providing excellent service and innovative solutions to our customers.

Job Purpose

The Assistant Operations Manager plays a pivotal role in the day-to-day leadership and delivery of operational activities across the Warehouse, Contact Centre, and Product Quality functions within a fast-paced eCommerce environment.

Partnering closely with the Operations Manager, this role places a strong emphasis on people management, teamwork, and employee development. The successful candidate will focus on coaching and nurturing Team Leaders, driving performance through positive engagement, and embedding industry best practices across all workflows. Acting as a key leader within the department, they will ensure service continuity, support a collaborative culture, and assume full operational responsibility in the absence of the Operations Manager.

Key Responsibilities

People Management & Team Development: Coaching & Mentoring: Actively coach and develop Team Leaders, providing them with the guidance, feedback, and tools needed to lead their own teams effectively and grow within the business.
Performance Management: Oversee day-to-day team performance, setting clear objectives and supporting Team Leaders with regular appraisals, performance reviews, and training plans.
Culture & Engagement: Promote a positive, supportive, and accountable culture across the warehouse and contact centre, encouraging open communication and recognition of great work.
Resource Coordination: Share responsibility for recruitment, onboarding, and workforce planning to ensure optimal staffing levels and a smooth experience for new hires.

Operational Standards & Quality

Industry Best Practices: Oversee daily workflows to ensure operations are aligned with recognised industry standards for safety, efficiency, and customer service in fulfillment and contact centres.
Service Delivery (KPIs): Monitor and review operational performance against key targets (e.g., dispatch times, customer response times, accuracy rates), working with teams to consistently meet and exceed these benchmarks.
Product Quality & Returns: Guide the Product Quality team in reviewing customer feedback and returns data, identifying root causes of issues, and coordinating with suppliers on corrective actions.
Continuous Improvement: Encourage a proactive mindset across teams, identifying opportunities to streamline processes, reduce waste, and improve the customer experience.

Leadership & Deputising

Operational Leadership: Provide daily guidance and act as an escalation point for operational queries, resolving issues efficiently to maintain a smooth workflow.
Deputising for the Manager: Successfully step up and assume operational leadership and decision-making for the entire department during the Operations Manager’s absence.
Team Collaboration: Foster strong working relationships between the Warehouse, Contact Centre, and Quality functions to ensure seamless internal communication.

Health, Safety & Compliance

Safety Culture: Promote a safety-first mindset across all areas, ensuring compliance with Health & Safety legislation, risk assessments, and safe working practices.

Essential Experience & Skills

Proven Team Leadership: Demonstrated supervisory or management experience within an eCommerce, logistics, contact centre, or similar fast-paced environment.
People-First Approach: A strong track record of managing people effectively, with genuine experience in coaching, developing, and motivating teams.
Performance Focus: Experience in setting team goals, conducting performance reviews, and handling employee relations with fairness and professionalism.
Operational Knowledge: A solid understanding of established industry practices within warehousing, customer service delivery, and quality control.
Communication & Organization: Excellent communication and interpersonal skills, with the ability to manage multiple priorities calmly and effectively.

Desirable Experience

Leadership Training: Previous training or qualifications in management, coaching, or team leadership.
Process Improvement: Awareness of structured operational frameworks or experience contributing to process improvement initiatives.
Health & Safety: Knowledge of health and safety regulations within a fulfillment or operational environment.

Salary: £40,000 - £45,000 dependant on experience

Hours Per Week: 37.5

The successful candidate will receive the following benefits:

Workplace pension scheme
Free on-site parking
Flexitime
Hybrid working
20 days holiday rising by 1 day per year of service (up to a maximum of 25 days)

You must have the right to work in the UK to be considered for this role. Please note that we do not hold a sponsorship licence. Therefore, we are unable to consider applications from individuals who require sponsorship to work in the UK, either currently or in the future.

If you're ready to play a key role we invite you to bring your expertise to Cartridge Save. Join us on this exciting journey by applying today!

Job Type: Full-time

Pay: £40,000.00-£45,000.00 per year

Application question(s):

In which industry do you have the most management experience?

A) Warehouse
B) Contact Centre
C) Product Quality
D) Other ( Please specify)

Have you previously managed Team Leaders and Supervisors?
This role is based in Reddish, Stockport. Are you able to reliably commute to this

location? ( Yes/No)

What are your salary expectations for your next role?

Experience:

managing teams in eCommerce, logistics or contact centre: 5 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer relations manager jobs in manchester, eng

Assistant Operations Manager

Guest Relations Manager

Assistant Library Experience Manager

Project Manager – CRF

Partnership Director

Hotel Manager

Family Group Conference Team Manager – Families Valued

Guest Relations Executive

Assistant Team Manager - Allocations

Operations Manager

Test Center Manager (Manchester & Stockport)

Watch Manager

Customer Sales Manager

Dispatcher

Employee Relations Centre of Excellence Manager

Family Help Lead Practitioner

Customer Relations Specialist (Financial/Automotive)

Passenger Services Agent

Guest Experience Manager

Operations Supervisor

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